[News] How did we do? We would love to hear your feedback!

[Eric the meek]

f*** OFF.

It will only take a few minutes.....

f*** OFF.

 

[jimhigham]

f*** OFF.

It will only take a few minutes.....

f*** OFF.

Well that's hardly very meek.

 

[Flounce]

I take it you don’t like being “reached out to” either?

 

[GJN1]

Drives me nuts. Every purchase made online and then being chased for reviews/feedback/comments. Imagine going into a shop and having the shopowner chasing you down the street asking for feedback.

 

[Greg Bobkin]

f*** OFF.

It will only take a few minutes.....

f*** OFF.

Are you expecting 'feedback' on your thread?

Personally, I don't mind them. If I feel inclined – as I did this morning – I'll take two minutes out of my day. If not, I'll just delete/ignore the message.

 

[North East Seagull]

I wish the bus company I have to use asked for feedback, they’d hear some new words (most of which I learnt on here). Do companies who know they are shite, and really don’t care, ever ask for feedback?

 

[Anger]

It's only a few minutes

 

[OzMike]

I popped into a supermarket back in Oz, called Coles, in a place called Gosnells on my way home from work one evening and zapped the loyalty card for points.
I got an email asking me to rate my experience ffs, was only there for 5 mins and got 1 item. I proceeded to get 3 follow up emails, what a load of bolluex

 

[The Antikythera Mechanism]

It’s usually a requirement to gauge feedback for companies wanting ISO9001 accreditation

 

[dolphins]

What really boils my piss is when you DO wade through a lengthy survey, and the final "submit" screen throws an error. Making the whole thing (even more) pointless!

 

[studio150]

My review

1star

I have been pestered for a review. This chasing has totally spoilt my experience, and I doubt that I will be returning.

If only I had been left to consider a review in my own time, I may have been more favourable.

 

[Brovion]

I think the worst ones are where you've rung up for something (perhaps with a complaint as I did with BT a few weeks ago) and the person has said they'll sort it out. Almost as soon as you've hung up you then get a text or whatever asking 'How did we do? Will you recommend us?' How can I possibly answer that? Yes the person was very pleasant, but frankly that's irrelevant. Ask me again when the issue is solved, not when I've literally just come off the phone after reporting it. Then I can tell you 'how you did'. (Ignoring the fact that you've already done 'bad' as that was the reason I was ringing).

 

[BS34 Seagull]

It aways amuses me when the British Gas customer survey asks the question ‘whether I would be willing to pay more for better customer service’.

 

[Dick Swiveller]

f*** OFF.

It will only take a few minutes.....

f*** OFF.

Give me the chance of a £100 gift voucher or I am not replying

 

[Insel affe]

It aways amuses me when the British Gas customer survey asks the question ‘whether I would be willing to pay more for better customer service’.

Oh come on, you can't leave us hanging....

Well, would you ?

 

[BS34 Seagull]

Oh come on, you can't leave us hanging....

Well, would you ?

Giving the minimal interaction that I have with British Gas the honest answer in No.

My response each time has been to point out that providing the best customer service should be on their mission statement, together with cost.

 

[Eric the meek]

It aways amuses me when the British Gas customer survey asks the question ‘whether I would be willing to pay more for better customer service’.

It was British Gas that prompted me to post this thread. But it's a long story. The pain is still raw.

 

[dazzer6666]

I only do the surveys if they deserve a crap rating now as there are too many. I recently rated a company 3* on Trustpilot after a fairly significant purchase........messages re the actual issue were being ignored but whatever team it is that monitor their ratings got in touch immediately. Long story short the issue was never properly resolved despite weeks of me chasing but I couldn't be arsed to take it further so accepted what they eventually offered. I then got another email immediately asking me to please revise my 3* rating 'to reflect their successful handling of my complaint'.

I immediately went on to Trustpilot and removed two more stars, and replied saying they only got one star because I couldn't give none. Won't use again

 

[thedonkeycentrehalf]

I had to use the Bose online support last week. The guy on the chat was great and arranged a replacement product with the returns process email arriving within a few minutes of the call finishing. In that instance, yes I am happy to provide feedback on the assumption that the support guy gets this positive feedback in his appraisal as he deserved the credit.

A bit different from the supermarket "you purchased milk, please rate the product and service you received today" ones which are just ridiculous and are instantly deleted.

 

[Eric the meek]

I only do the surveys if they deserve a crap rating now as there are too many. I recently rated a company 3* on Trustpilot after a fairly significant purchase........messages re the actual issue were being ignored but whatever team it is that monitor their ratings got in touch immediately. Long story short the issue was never properly resolved despite weeks of me chasing but I couldn't be arsed to take it further so accepted what they eventually offered. I then got another email immediately asking me to please revise my 3* rating 'to reflect their successful handling of my complaint'.

I immediately went on to Trustpilot and removed two more stars, and replied saying they only got one star because I couldn't give none. Won't use again

Asking you to revise your 3* rating was not just brass neck, but a level of unawareness that is a further indication of their inability to resolve the issue despite you chasing it for weeks. How to thoroughly piss off a customer they haven't spotted is already pissed off.