JJ McClure
Go Jags
Didn't we get a new ticketing system at the beginning of the season? Is this another new one or has it still not been sorted despite being 6 months into the season? Whatever it's a right royal f**k up.
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Online ticket buying confusion
- Thread starter Hornblower
- Start date
Brighton_Rose
Up the Albion!
I can't even seem to log-in for some reason, I have tried to reset the password but even the new passwords don't seem to work. Haven't had a problem before.
2nd Yellow
New member
This is the problem I had trying to buy my son's ticket through his fan number/log in (it wasn't showing on mine). I found that if I did this on his so that it was showing in the basket, then logged out and back in to my fan number log in, the ticket was still in the basket and the red message was no longer there. I then bought it with the F&F as normal without any problems. Not sure if this would work for you obviously but might be worth trying.
JJ McClure
Go Jags
...and as for the article on the club website ARSENAL TICKETS: BE PATIENT! that's just damn right rude.
I was thinking that.
drew
Drew
Thanks, I didn't see that.
Thunder Bolt
Silly old bat
That's appalling. It is nothing to do with the volume of tickets sold, but a system that doesn't work.
Nitram
Well-known member
- Jul 16, 2013
- 2,178
Wasted a couple of hours trying to get them for myself and 3 other season ticket holders in the family. Initially could not log in and had to change the password after talking to Amex staff on the phone. Then able to get three tickets but missing one, went to pay and refused payment, after a while it showed a message that we were trying to order too many even though we only wanted one ticket per season ticket holder!!
Changed tactics and logged in for each person ordering one by one. Managed two, but to get the others had to change the password before we could order. New password took at least half an hour to be generated to my email account.
Got all tickets in the end. Stressful and never had this problem online before when ordering goods or services.
Changed tactics and logged in for each person ordering one by one. Managed two, but to get the others had to change the password before we could order. New password took at least half an hour to be generated to my email account.
Got all tickets in the end. Stressful and never had this problem online before when ordering goods or services.
BensGrandad
New member
My brother tried to order his on line but it showed mine and my brother in law but not his so logged off and tried again same thing so tried again and eventually got his to show with mine so bought his. Ridiculous situation.
No, I think I'l wait until Sunday morning at about 7am, just before I go out for a cycle. When next to no one will be on the site...
People on the site has not been an issue for anyone. The new off-site queue system has worked well for pretty much everyone. Ticketing site functionality and the data behind the site has been the issue.
You may be lucky and yours works fine. Alternatively you'll get one/some of the issues that have plagued many others.
You are right I don't deny, but in fairness the 'system' until now has only had to deal with selling a couple of thousand tickets at most for each match. In the case of say Fulham away or Charlton away then 3000 but even still over a few weeks.
Doesn't excuse it but it's not an every week occurrence.
Thunder Bolt
Silly old bat
It wouldn't be so bad if the club website said 'Please be patient' but Be Patient is rude.
Besides, which the old system coped ok when we played Prem clubs in the cup previously. Someone has purchased a pile of poo.
redoubtable seagull
Well-known member
- Oct 27, 2004
- 2,548
I've never had problems before but struggling at the moment. Me and two sons have ST's. I've linked up both both boys to my account under family and friends. When I log on under my account I get me and the youngest. When I log in uner my eldest's account I get me and him but not the younger one. Confused.
Hopefully they'll get is sorted over the weekend.
When you search for 'how to lnk up family and friends' on google you find a page on the Seagulls website dated 2012 - therefore with information relating to the old ticketing system.
Hopefully they'll get is sorted over the weekend.
When you search for 'how to lnk up family and friends' on google you find a page on the Seagulls website dated 2012 - therefore with information relating to the old ticketing system.
smiler
Active member
But the system is probably cheaper than the old one. Barber in action
Indeed, imagine this system in the play offs when you have 3-4 days to sell all the tickets!
Lady Bracknell
Handbag at Dawn
We've actually got other stuff to do this weekend. Like pre-booked going places stuff. So have very little spare time to try and work through what should be a simple system. Right now I'm seriously considering baling out so that at least Lord B gets the chance to see this game. Which, given the amount of footy we've missed this season for other, not very cheery reasons, is not making me cheerful. It sounds a bit pathetic but I'd have just liked to go to this match with my husband without spending a whole weekend trying to make it possible. After all, we are only trying to occupy our own seats!
Gazwag
5 millionth post poster
Word from the ticket staff was that they have a new system to upload it and didn't want it risked on this game