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Name & shame: companies that give CRAP customer service



Lady Whistledown

Well-known member
NSC Patron
Jul 7, 2003
47,282
I will start by nominating Dinnages, the Ford dealership in Haywards Heath/Burgess Hill.

(I may not necessarily be entirely objective on this :lolol: )

I had an, ahem, small prang with my car at the start of February. On the invitation of my insurance company, I took the car to Dinnages for repair. Not too much to do, largely cosmetic, but needing fixing nonetheless.

I finally got the thing back yesterday, after 2 months. 2 months, for fitting a couple of simple parts. During this time, Dinnages phoned me not five times, not three times, not even twice, but in fact not at all, to let me know what was going on. I, meanwhile, called them approximately ten times, to find out if there was any chance of them repairing my car before the end of the decade. All they kept saying was "sorry, we're really busy at the moment, would you like us to call you next week?". Needless to say, they never did call, contrary to the sunny customer service promise in their leaflets. Mysteriously, the car was miraculously repaired two days after I rang (yet again) and gave them a Fergie-style bollocking down the phone.

:angry:

Well congratulations, Dinnages, on the fact that you are apparently so swamped with work, no doubt you're making plenty of money out of it. But I DON'T CARE ABOUT YOUR BUSINESS, I JUST WANTED MY CAR. If you can't do the work, don't take the jobs on, it's simple! I've spoken to someone I work with who had a similar experience with the same company, and the general consensus isn't good.

They do say that if you get good service, you tell five people, if you get bad service, you tell twenty.

Well here it is, Dinnages, this is my little bit of payback: I'm telling everyone who reads this, that you are one of the most useless companies I have ever had the misfortune to use. Your staff evidently trained at the David Brent school of customer service.

Folks, if you don't want crap service, to be fobbed off at every opportunity, to have to do all the chasing yourself, and to be without your car for months on end while some office monkey chews gum and says "we're hoping for next week", every single time you call, then I strongly suggest you steer clear of Dinnages, Franklynn Road, Haywards Heath.

And....relax
;)

Any other companies to name & shame?
 






Bakesy

Farting for ENGLAND!!!
Feb 13, 2005
9,667
How would i know?I'm pissed.
Fosters..............costing me a fortune and keeps giving me bad headaches.
 


Tom Hark Preston Park

Will Post For Cash
Jul 6, 2003
70,874
SMS - Special Mail Services

Complete shysters. You can wait in all day to have your passport or gig tickets delivered. The only thing you'll normally get delivered is a wee card saying 'we called but you were out'. Lying bastards. That's what comes of paying the delivery guys their whack irrespective if they deliver the package to the punter or not.

Pay whatever it takes on top to keep your stuff out of these people's hands.
 


Everest

Me
Jul 5, 2003
20,741
Southwick
Thanks Edna. I certainly won't be using Dinnages then.

Firstly, because I haven't got a Ford. Secondly, I don't live in HH or BH. And thirdly, because they're cun*s.
 




227 BHA

Well-known member
Jul 5, 2003
3,276
Findon Valley, Worthing
edna krabappel said:
I will start by nominating Dinnages, the Ford dealership in Haywards Heath/Burgess Hill.

(I may not necessarily be entirely objective on this :lolol: )
:angry:

Well here it is, Dinnages, this is my little bit of payback: I'm telling everyone who reads this, that you are one of the most useless companies I have ever had the misfortune to use. Your staff evidently trained at the David Brent school of customer service.

Folks, if you don't want crap service, to be fobbed off at every opportunity, to have to do all the chasing yourself, and to be without your car for months on end while some office monkey chews gum and says "we're hoping for next week", every single time you call, then I strongly suggest you steer clear of Dinnages, Franklynn Road, Haywards Heath.

And....relax
;)

Any other companies to name & shame?

Just remove Haywards Heath/Burgess Hill from that post and insert Worthing and you would sum up my experience of Dinnages.

It would appear that as a company they are uniformly crap, and I thought it was just the Worthing branch.

I would never use them again.
 


Lady Whistledown

Well-known member
NSC Patron
Jul 7, 2003
47,282
I just thought of another garage actually, can't remember the name but they're a Network Q dealer on Fleming Way in Crawley.

They once tried to charge me £450 for a part that apparently had to be replaced in order to pass the vehicle's MOT.

When I took the car to another, independent, garage, they ordered the part in, looked at the car and then said it didn't actually need replacing, it had just seized and needed freeing up.

So they did that, and didn't charge me a penny.

The Network Q garage, possibly Evans Halshaw, meanwhile, didn't get any of my business ever again.

Dammit, I'm running out of garages to go to!
 


Lady Whistledown

Well-known member
NSC Patron
Jul 7, 2003
47,282
:bounce:

Hurrah, 73 views so far, which means I have more than achieved my ambition of telling more than the average twenty people how SHIT Dinnages are.

Believe it folks, don't go there (well, don't crash your car, ideally, but you know what I mean).

:clap2: :clap2: :clap2: :clap2: :clap2: :clap2: :clap2: :clap2:

Dinnages :shit: :salute:
 




Easy 10

Brain dead MUG SHEEP
Jul 5, 2003
61,891
Location Location
Sorry to spoil things Edna, but I've opened this thread 68 times now.
 


B.M.F

New member
Aug 2, 2003
7,272
wherever the money is
NTL are feckin useless and you have to wait at least 30 minutes to get through:angry: :angry: :angry:
 


Everest

Me
Jul 5, 2003
20,741
Southwick
B.M.F said:
NTL are feckin useless and you have to wait at least 30 minutes to get through:angry: :angry: :angry:
Do you want a direct number for someone that is guaranteed to answer within 10 sec?
 




Easy 10

Brain dead MUG SHEEP
Jul 5, 2003
61,891
Location Location
Not still peddling your filthy PORN-LINES are you Everest ? For christs sake, we're not all looking to knock one out every half an hour.
 
Last edited:


Everest

Me
Jul 5, 2003
20,741
Southwick
BUGGER!
Doh3.gif
 






Minghawk

New member
Jul 5, 2003
293
dabs dot com

bought a scanner from them, and got it OK

opened it to find out it was HUGE.
looked on their website again and it didn't give dimensions.

called them to arrange sending it back and buying a different scanner from them (which was actually more expensive.

they wouldn't have it - they said that because i'd opened the box, it invalidated any rights for refund/replacement.

called and called - they were really shitty.

i'd bought it with my egg card, and eventually egg arranegd a full refund.

Dabs = complete wankers

anyone want good, cheap, fast computer bits, use aria.co.uk, they really are excellent
 


fosters headband

Well-known member
Aug 15, 2003
5,163
Brighton
Add Caffyns in London Road, Brighton.
Had a service, told me I needed new brake pads and a new tyre.
I went to Kwick fit for the brakes and was informed there was nothing wrong with the pads.
Then to Brighton tyre sevices for the tyre and was told the same thing, nothing wrong with that trye.
Money making twats Caffyns!!
 




fork me

I have changed this
Oct 22, 2003
2,131
Gate 3, Limassol, Cyprus
Tom Hark said:
SMS - Special Mail Services

Complete shysters. You can wait in all day to have your passport or gig tickets delivered. The only thing you'll normally get delivered is a wee card saying 'we called but you were out'. Lying bastards. That's what comes of paying the delivery guys their whack irrespective if they deliver the package to the punter or not.

Pay whatever it takes on top to keep your stuff out of these people's hands.

I agree, they are wankers.

Any company that can't give you a closer time than "between 8am and 5pm" are shysters IMO.

Fork Me
 






Cian

Well-known member
Jul 16, 2003
14,262
Dublin, Ireland
Oh, I have rather a lot of them...


GLS Parcelforce - gave my parcel to a neighbour, never told me till I phoned them

Interlink Express - driver stole a package. Had to get the credit card firm after them. Still have to use them due to fucktarded companies using them, though. Their customer care line has a faulty phone circuit and occasionally they can't hear you at all....

Jungle.com - didn't contact me when a product was out of stock permanently, just left it in my "Awaiting shipping" AND CHARGED ME FOR IT

Hewlett Packard - Refused to return a hard disk that had been removed in error. Eventually admitted they'd destroyed it. Settled out of court for Rather A Lot Of Cash but never fixed my f***ing laptop

eircom - 5 weeks to get a Bit/Error Ratio issue on my line fixed. Involved someone rebooting a switch in their exchange and ten minutes to watch it come back up.

Chorus Cable - GAAHHHHHH!!!!! Imagine NTL, thirty times worse

Sky - No, I just want to cancel. I don't want to speak to your manager but it appears you're going to make me anyway. And all the time I'm paying 15c/minute to make this call....

Apple - I live in Ireland. My product warranty is one year BY LAW. And you want me to pay €39 to speak to someone in France to book it in for a return? Erm... no. That said, they eventually let me book it in without paying them €39 to talk to a French guy with bad English when I threatened to set the Department of Consumer Affairs (like an Ombudsman on stereoids) on them for violation of warranty conditions....
 


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