- Jul 7, 2003
- 47,282
I will start by nominating Dinnages, the Ford dealership in Haywards Heath/Burgess Hill.
(I may not necessarily be entirely objective on this
)
I had an, ahem, small prang with my car at the start of February. On the invitation of my insurance company, I took the car to Dinnages for repair. Not too much to do, largely cosmetic, but needing fixing nonetheless.
I finally got the thing back yesterday, after 2 months. 2 months, for fitting a couple of simple parts. During this time, Dinnages phoned me not five times, not three times, not even twice, but in fact not at all, to let me know what was going on. I, meanwhile, called them approximately ten times, to find out if there was any chance of them repairing my car before the end of the decade. All they kept saying was "sorry, we're really busy at the moment, would you like us to call you next week?". Needless to say, they never did call, contrary to the sunny customer service promise in their leaflets. Mysteriously, the car was miraculously repaired two days after I rang (yet again) and gave them a Fergie-style bollocking down the phone.
Well congratulations, Dinnages, on the fact that you are apparently so swamped with work, no doubt you're making plenty of money out of it. But I DON'T CARE ABOUT YOUR BUSINESS, I JUST WANTED MY CAR. If you can't do the work, don't take the jobs on, it's simple! I've spoken to someone I work with who had a similar experience with the same company, and the general consensus isn't good.
They do say that if you get good service, you tell five people, if you get bad service, you tell twenty.
Well here it is, Dinnages, this is my little bit of payback: I'm telling everyone who reads this, that you are one of the most useless companies I have ever had the misfortune to use. Your staff evidently trained at the David Brent school of customer service.
Folks, if you don't want crap service, to be fobbed off at every opportunity, to have to do all the chasing yourself, and to be without your car for months on end while some office monkey chews gum and says "we're hoping for next week", every single time you call, then I strongly suggest you steer clear of Dinnages, Franklynn Road, Haywards Heath.
And....relax
Any other companies to name & shame?
(I may not necessarily be entirely objective on this
)I had an, ahem, small prang with my car at the start of February. On the invitation of my insurance company, I took the car to Dinnages for repair. Not too much to do, largely cosmetic, but needing fixing nonetheless.
I finally got the thing back yesterday, after 2 months. 2 months, for fitting a couple of simple parts. During this time, Dinnages phoned me not five times, not three times, not even twice, but in fact not at all, to let me know what was going on. I, meanwhile, called them approximately ten times, to find out if there was any chance of them repairing my car before the end of the decade. All they kept saying was "sorry, we're really busy at the moment, would you like us to call you next week?". Needless to say, they never did call, contrary to the sunny customer service promise in their leaflets. Mysteriously, the car was miraculously repaired two days after I rang (yet again) and gave them a Fergie-style bollocking down the phone.
Well congratulations, Dinnages, on the fact that you are apparently so swamped with work, no doubt you're making plenty of money out of it. But I DON'T CARE ABOUT YOUR BUSINESS, I JUST WANTED MY CAR. If you can't do the work, don't take the jobs on, it's simple! I've spoken to someone I work with who had a similar experience with the same company, and the general consensus isn't good.
They do say that if you get good service, you tell five people, if you get bad service, you tell twenty.
Well here it is, Dinnages, this is my little bit of payback: I'm telling everyone who reads this, that you are one of the most useless companies I have ever had the misfortune to use. Your staff evidently trained at the David Brent school of customer service.
Folks, if you don't want crap service, to be fobbed off at every opportunity, to have to do all the chasing yourself, and to be without your car for months on end while some office monkey chews gum and says "we're hoping for next week", every single time you call, then I strongly suggest you steer clear of Dinnages, Franklynn Road, Haywards Heath.
And....relax
Any other companies to name & shame?
