LCD TV Repair Suggestions please...

[tedebear]

We bought a phillips 37" LCD TV in late 2007 (with a 3 year warranty) from Empire Direct which has developed this annoying black smudge / blur which covers about 1/3rd of the screen. Empire Direct have subsequently gone bust and we're making a claim through my credit card company (KPMG the administrators say there will be no funds for such claims), not holding out much hope but worth a shot.

Anyhow in the interim, I need someone to quote to repair it. Anyone have any local recommendations? So far only tried Status in Southwick (we're in Shoreham) and they don't fix them....

 

[clippedgull]

I'm not sure if they repair 'third party' sets but Hills of Hove might give it a go.

Hills Radio Ltd - Flat Panel lcd led 3d and plasma tv specialists in Brighton Sussex CALL 01273 418006

 

[Wozza]

 

[hans kraay fan club]

We bought a phillips 37" LCD TV in late 2007 (with a 3 year warranty) from Empire Direct which has developed this annoying black smudge / blur which covers about 1/3rd of the screen.

I'd try a priest. Sounds like its haunted.

 

[tedebear]

Probably will be for the skip Wozza. Annoying though as the thing is only just over 2.5 years old...

Thanks ClippedGull will look into them....

 

[Marshy]

Is it worth getting it repaired ?

They are so cheap now....says the man with a 32" old monster still !....ggrrr
I can't wait for the kids to be a bit older so i can upgrade!

 

[Tricky Dicky]

Probably will be for the skip Wozza. Annoying though as the thing is only just over 2.5 years old...

Thanks ClippedGull will look into them....

It we mate it with my broken 32" Panasonic, do you think we can get a whole working one ?

 

[tedebear]

It we mate it with my broken 32" Panasonic, do you think we can get a whole working one ?

Which bits of you are broken? (in the nicest possible way ;-))

 

[tedebear]

Is it worth getting it repaired ?

They are so cheap now....says the man with a 32" old monster still !....ggrrr
I can't wait for the kids to be a bit older so i can upgrade!

Thats the thing, we spent £750 on it, but to get the same spec now would be quite a bit cheaper I'd think...

 

[Tricky Dicky]

Which bits of you are broken? (in the nicest possible way ;-))

The colour went 'funny'. All pinkish, lost the green I guess - maybe the controller card. Comes and goes - but bought a new one anyway. It is still under 5 year warranty from John Lewis, so I gues they'll replace, but I fancied a bigger one anyway.

 

[tedebear]

The colour went 'funny'. All pinkish, lost the green I guess - maybe the controller card. Comes and goes - but bought a new one anyway. It is still under 5 year warranty from John Lewis, so I gues they'll replace, but I fancied a bigger one anyway.

Ours comes and goes as well, right now cbeebies is perfect (in a manner of speaking)...

 

[jcdenton08]

It'll be the inverter board. Usually the specific piece is rather expensive (and god forbid if its the actual screen, you're f***ed)

Go on ebay search for the make and model of your telly

 

[jcdenton08]

Here;

philips inverter board items - Get great deals on Consumer Electronics, Computing items on eBay UK!

 

[Tricky Dicky]

Ours comes and goes as well, right now cbeebies is perfect (in a manner of speaking)...

Is that your intellectual level these days - whilst Arthur has moved on to Open University !

 

[tedebear]

Is that your intellectual level these days - whilst Arthur has moved on to Open University !

Today it is - we've been in Le Mans for 5 days in the sweltering heat and we are all absolutely exhausted. Brain dead tv is working for me

 

[seagullsovergrimsby]

Wouldn't it be easier for Arthur to accidentally knock into the TV causing it to fall over and break making a claim on the home contents insurance an easier route ?

 

[tedebear]

Wouldn't it be easier for Arthur to accidentally knock into the TV causing it to fall over and break making a claim on the home contents insurance an easier route ?

Easier yes, but I can't do that.

 

[surrey jim]

Ahem, Has no-one heard of Section 75 of the consumer credit act. If the company is unable to fulfil its contractual obligations then your card lender is jointly liable as long as the purchase was made on their credit card and is between £100 and £30,000. Have used this clause a number of times, very handy epically if a company goes tits up.

Call the card company up and claim thorough that.

 

[drew]

Ahem, Has no-one heard of Section 75 of the consumer credit act. If the company is unable to fulfil its contractual obligations then your card lender is jointly liable as long as the purchase was made on their credit card and is between £100 and £30,000. Have used this clause a number of times, very handy epically if a company goes tits up.

Call the card company up and claim thorough that.

Just about to quote the same thing and find you beat me too it. The other thing will be to find out exactly what is the problem. The warranty may only be 3 years but you should expect that product to last longer than that as it must be of merchantable quality. Also, empire stores are just the retailer, you can claim against the manufacturer if it is an inherent defect. Having said that, I would pursue the claim against your credit card company in the first instance although you might have to stump up some money to get a report on the fault.

I had a problem with a Philips widescreen tv about 4 years ago. Was outside the warranty but there was an defect with the CRT. Currys (the retailer) eventually agreed to split the repair cost with Philips.

 

[tedebear]

Whilst I didn't explicitly mention it at the top, the claim I mentioned I am making with my credit card is a section 75 claim. Thanks though.