Anyone else have a dead smart card yesterday?

[Miocene]

Sorry if fixtures.

Did anyone else had a "dead" smart card yesterday?

Turned up and my card wouldnt let me in, in fact, it wouldn't do anything. A nice chap checked his PDA (I assume to make sure i had paid) and said the card was dead and would need to pop into the store to pick up a new one.

He swiped me in so i could at least watch the game.

Just wondered if anyone else had the same trouble yesterday as it appeared i wasn't the only one.

It looks like i will get a new card this season after all

 

[bn1&bn3 Albion]

Someone in front of my going into the north stand looked like he had the same problem.

 

[halbpro]

Yeah, seemed to be people with PDAs at every gate, so at least they were prepared for this occurrence.

 

[cloud]

I had the same problem, but when I persisted the girl asked her supervisor and he came over and knew what to do, you have to swipe the card then cancel it to make it active, then swipe it a second time and it will work.

 

[Badger]

My card is good but I'm not sure I'd describe it as "dead smart"

 

[Miocene]

I had the same problem, but when I persisted the girl asked her supervisor and he came over and knew what to do, you have to swipe the card then cancel it to make it active, then swipe it a second time and it will work.

Interesting!


Had a nice reply from the club about it today....


"I’m sorry your card didn’t work although I can see that it did work on the pocket turnstile that the steward used.

I would advise you to bring the ticket in to the ticket office on Saturday and they can check it for you. They can then issue a new one if necessary and we can add any cashback that we owe you. I only suggest this because the existing card will allow you the free transport option.

Please be assured we will sort it out on Saturday for you!

Kind regards
Sally Townsend
Customer Services Manager"

 

[Barrel of Fun]

A dead smart card, up North, would be able to do anything you wanted it to.

 

[martyn20]

Wish I had a card, I would buy one of those special wallets for it and everything

 

[7:18]

Someone in the West Stand Upper in my row had this problem too...

 

[Mtoto]

No problem getting in, but having added £20 to the card earlier in the day & got confirmation etc., when I got to the till it told me there was only 0.65p on it, a puzzling state of affairs that I haven't had a chance to chase up yet.

 

[GingerBeerMan]

A big queue in the ticket office until about 10 minutes after KO trying to sort it out. Was a bit manic but they eventually coped ok.

 

[halbpro]

No problem getting in, but having added £20 to the card earlier in the day & got confirmation etc., when I got to the till it told me there was only 0.65p on it, a puzzling state of affairs that I haven't had a chance to chase up yet.

I had that at Reading, most annoying. However, money appeared shortly afterwards.

 

[severnside gull]

I still only have one of two season tickets so another half hour on the phone this afternoon to arrange collection of a paper ticket on Saturday.
The staff are fantastic in being as helpful as they can be but there do seem to be a lot of glitches