BlueSeagull
I am, I'm me!
Still nothing, but hopefully coming in the post soon, as we don't get ours til mid-day, so anxiously listening for the postman right now!
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Any non STH received their Spurs Tickets?
- Thread starter VeronaSeagull
- Start date
Crouch End Seagull
Active member
- Oct 7, 2003
- 255
Still waiting!
BlueSeagull
I am, I'm me!
Just come through the post! Whoop whoop :d
My post has finally turned up, and with it my Spurs ticket. 
VeronaSeagull
New member
- Thread starter
- #25
Fingers crossed mine will be waiting when I get home! Wonder what's going to happen with Donny and Gills tickets?
thony
Active member
I ordered 3 tickets online (me + BS + another brother) on Wed 20th evening.
For some time my purchase history only showed 1 ticket, with a status of PEND, so I queried it at the club shop earlier this week. They told me that the PEND status would disappear once the ticket order had been processed / printed / mailed out, but they could print them from the shop if the status was still PEND closer to the time.
The PEND status disappeared yesterday morning, and a quick call to my daughter at home this lunchtime confirms that the envelope arrived today containing all 3 tickets. YAAAAAYYYYY!!!!!
If anybody's order still shows as PEND even now, I'd recommend going to the club shop to get them to print them. If the PEND has disappeared, it looks as though you should expect them by tomorrow.
BlueSeagull
I am, I'm me!
I ordered 3 tickets online (me + BS + another brother) on Wed 20th evening.
For some time my purchase history only showed 1 ticket, with a status of PEND, so I queried it at the club shop earlier this week. They told me that the PEND status would disappear once the ticket order had been processed / printed / mailed out, but they could print them from the shop if the status was still PEND closer to the time.
The PEND status disappeared yesterday morning, and a quick call to my daughter at home this lunchtime confirms that the envelope arrived today containing all 3 tickets. YAAAAAYYYYY!!!!!
If anybody's order still shows as PEND even now, I'd recommend going to the club shop to get them to print them. If the PEND has disappeared, it looks as though you should expect them by tomorrow.
Cheers bruv, see you at Falmer station Saturday
SEEEEAAAAAA GUUUULLLLSSSSAnotherArch
Northern Exile
Mine arrived today. Trouble is I had already left, and won't be anywhere near until I get home on Saturday night after the game. Can you park outside the AMEX on saturady morning to collect tickets ?
Scarface
New member
Hoping mine are sitting on the hallway floor to find when i get home from work. The Mrs is on the phone to the shop now to find out. Just checked my account and the Spurs tickets dont have PEND next to them but the Donny ones do so hopefully that means they are on the way.
Why cant they just send them out when the order is placed? Cant be that hard to automate can it?!
Why cant they just send them out when the order is placed? Cant be that hard to automate can it?!
Crouch End Seagull
Active member
- Oct 7, 2003
- 255
woo-hoo. the seagull has landed. Tickets just arrived.
My guess is because the club sub-contract the mail-out to a company in Burgess Hill who send the whole lot out on one day to minimalise costs and the cheapest time to do that was after it had sold out.
My guess is because the club sub-contract the mail-out to a company in Burgess Hill who send the whole lot out on one day to minimalise costs and the cheapest time to do that was after it had sold out.
VeronaSeagull
New member
- Thread starter
- #33
I believe they are added to your smartcard...yes!
Thank you.
Scarface
New member
Even worse I could have just popped along and picked them up from the mailing company!
Am doing a service review at work at the moment and batching is one of the worst things you can do in customer service! It may seem cheaper but ultimately isnt when you factor in the cost of answering calls from people like us who are getting anxious! Take the booking, print the tickets, send them out all in one go then move on to the next booking. Then you have a happy fan with their tickets in plenty of time and noone calling the ticket office!
happypig
Staring at the rude boys
Was in the ticket office yesterday and asked them, They said they will be posted, if you don't get them, go to the ticket office on the day.
I've not got mine yet and am hoping the arrive as if there's a problem, there's going to be a long queue.
Damn! Hope they turn up tomorrow then! Dont fancy going into Brighton Saturday morning, wanting to get to the stadium early, so thats not going to help.