I get why they don't offer refunds as then a lot of people would buy tickets straight away on the off chance they could go and then get a full refund when they can't go, it makes people commit so they don't give a load back on mass weeks before a game, which will be hard to shift. Annoying but I get why.
Limit it to once a season per fan number?
I had a ticket for Arsenal away and then realised 10/12 days before the game that I couldn’t go. Was told in no uncertain terms that I couldn’t return the ticket and no refund available. I wasn’t actually worried about a refund - although that would have been nice. I just didn’t want my seat to be empty. After a brief email exchange I just gave in. And this was for an e-ticket that hadn’t even been sent.
I was in the same position when I couldn't go to Spurs, and that only came to light a few days before the game, and that was a digital ticket.
See my post above @Bozza
‘Provided’…….imagine there are technical and/or admin ballache issues that usually make reassigning tickets a pain so it doesn’t get done (including digital - whether the home club are prepared to issue a new QR code and have the capability to cancel the original for example)
I did this exact thing a couple of seasons ago. A medical issue meant I couldn’t go to two away games I had already received paper tickets for. I was told that as long as I could return them by the Friday before each game and they could resell, they would refund me.
My point was it’s a qualified ‘can’……they can’t cover every set of circumstances in a generic note, and always are in the hands of the home club anyway
I agree, but at the moment they just seem to be saying a categoric ‘no’ whatever the circumstances.
….but we don’t know the circumstances
Well ‘I’ know my circumstances. I mentioned above that I had situation with Arsenal away this season. Advised club loads of time before game and before e-ticket had been sent. The response was a clear “we do not accept returns or make refunds in any circumstances”. This contradicts the club statement in this seasons pdf.….but we don’t know the circumstances
….but we don’t know the circumstances
This is true theres no reason the club can't put it back into the pool. I think despite some people thinking everyone was gaming the system, a lot of the passing tickets on came from this (at least in my experience) that for some reason someone couldn't make it, would often pass it on, often free of charge in my experience.
same response from supporter services... computer says no! 3 empty seats at Liverpool unfortunately...
That’s disappointing
