imissworthing2
New member
Opening myself up to lots of abuse no doubt but hoping for some help please.
Here goes:
Just got off the phone with Bet365.I have previously had a bet365 account and closed it. I opened a new account today: same personal details but new id.
I placed a bet on the newcastle game and (I'll be honest) as things were not going to plan I tried to make an additional bet on Wednesday to make some form of winning. I went to place the bet but couldn't as the money in my account had disappeared: apparently it had been returned to my bank account and my account suspended.
The guy on the phone said that as I have not made a reactivation call my account got suspended but they only noticed after I placed my initial bet. So my initial bet still stands.
Can anyone clarify, does the initial bet still stand by someone who has self excluded themselves from using this betting company. The guy says that to use bet365 again I needed to make a reactivation call to use them again.
I never made the call so am thinking that all bets I made with them today should be void and initial deposit returned to my bank account. May be completely wrong but have a feeling that if I had won as opposed to lose they wouldn't have paid out.
Hope this makes sense and someone can let me know if this something I should pursue?
Any advice/ abuse greatly appreciated
Cheers
Here goes:
Just got off the phone with Bet365.I have previously had a bet365 account and closed it. I opened a new account today: same personal details but new id.
I placed a bet on the newcastle game and (I'll be honest) as things were not going to plan I tried to make an additional bet on Wednesday to make some form of winning. I went to place the bet but couldn't as the money in my account had disappeared: apparently it had been returned to my bank account and my account suspended.
The guy on the phone said that as I have not made a reactivation call my account got suspended but they only noticed after I placed my initial bet. So my initial bet still stands.
Can anyone clarify, does the initial bet still stand by someone who has self excluded themselves from using this betting company. The guy says that to use bet365 again I needed to make a reactivation call to use them again.
I never made the call so am thinking that all bets I made with them today should be void and initial deposit returned to my bank account. May be completely wrong but have a feeling that if I had won as opposed to lose they wouldn't have paid out.
Hope this makes sense and someone can let me know if this something I should pursue?
Any advice/ abuse greatly appreciated
Cheers