That Mr Barber is ......

[The Andy Naylor Fan Club]

Well, as Hawk mentioned - email the club about it. Complaining about it (and yes you are complaining otherwise you wouldn't have made a thread about it) here will change nothing.

Oh I don't know, I am quite sure the club keeps a close eye on NSC and takes note of what is written. Perhaps those who have started/contributed to other threads tonight and complaining might wish to email the club their concerns!!!

http://www.northstandchat.com/showthread.php?306414-Going-backwards-in-every-respect

http://www.northstandchat.com/showt...d-Wednesday-***-Official-Match-Day-Thread-***

http://www.northstandchat.com/showthread.php?306408-Kemy

If one person emails their views, then that is just one persons view. If say, twenty or so people share the same view on a football forum then someone at the club might take a closer interest.

 

[Not Andy Naylor]

I've changed my seat and I finally received the new smartcard on Thursday in the wrong name and with the old seat number on it.

Just as well I wasn't going to able to use it today as I probably would have spent all afternoon in the queue.

#PLR.

 

[black shadow]

Wouldn't bet on it!!

There was a new system put into place, it has had issues. Perhaps if you e-mailed Mr Barber with your concerns instead of whining on a forum, he can explain what has gone wrong and you may well get a personal apology.

Doubt it - we had to email Barber about a serious issue and he didn't have the decency to reply, despite several attempts. Have heard same from others. Not good.

 

[black shadow]

My concept of a "customer" is someone who pays £550 and does not have to wait to get to use the"product" for which they have paid, in a massive queue whilst the product has started. Seems obvious to me.

You are totally right. We heard about this problem, ie. some cards needing re-activating. What a cock up. We were luckily ok with our cards but would have been furious to get there and find there was a problem. You expect better and rightly so.

 

[portslade seagull]

Doubt it - we had to email Barber about a serious issue and he didn't have the decency to reply, despite several attempts. Have heard same from others. Not good.

Maybe his inbox is getting rather busy due to all these problems after all the buck should stop with him

 

[StonehamPark]

Its a pisstake to be honest. They charge enough for a season ticket and the least you expect is for the ticket to turn up on time.
Can't believe they haven't apologised yet.

 

[pauli cee]

Had to miss todays game, as couldn't get to ground until near kick off, but season ticket still hadn't arrived.
Heard on radio that many fans missed kick off as still waiting outside for tickets.....
Please feel free to send me abuse and call me a bedwetter/whinger/plank,
just think it's a bit shit.
That's allxxxxxxxxxxxxxxxx

 

[cjd]

Shambolic by the Club.

 

[HawkTheSeagull]

You seriously are a plank. Would you have been happy if you were in the queue, I doubt it

Id actually understand they were issues and would have contacted the club before hand to find out whats wrong/put a complaint in.

 

[spanish flair]

Id actually understand they were issues and would have contacted the club before hand to find out whats wrong/put a complaint in.

Can I ask Hawk, what colour is a Hawks beak, well yours really. Is it brown?

 

[FalmerforAll!**]

For anyone that cares I posted this thread yesterday:

http://www.northstandchat.com/showthread.php?306344-At-the-risk-of-starting-a-binfest

And even I couldn't help but lose my cool in the queue yesterday. Firstly I want to start by calling for the heads of the stewards that were 'marshalling' this queue, constantly telling everyone to 'move down' or 'budge up'. Not please, just do it. Having been waiting in the queue for a full twenty minutes, I finally cracked and had to tell them that it wasn't on at all, especially in the boiling hot weather. I feel extremely sorry for any elderly people that were in there, or anyone with kids.

The fact that the queue was so big is an utter shambles, and from the sounds of it, most people with a new card were not able to get into the ground as they hadn't been activated (?). The match day ticket office staff also either need sacking or retraining, as three blokes being huddled round one screen for a good five minutes with hundreds waiting is not on either. Senseless, utterly senseless. It's all very well and good saying that the club gave people notice etc, but this was at 2pm. Finally entered the ground at about 2.45pm. Just not good enough.

 

[Bozza]

Another 'feature' of the new ticketing system is that it is now no longer possible to just call the ticket office and upgrade a child ticket to be used by an adult, a paper replacement ticket has to be issued now.

Because of this, I was also in that very long queue outside the ground for a good portion of time, although I was fortunate enough to make it in just before kick-off. The queue was still very long when I left it at about 2:55 and it was clear a number of people were going to miss some of the game. I didn't see anyone lose their cool, but there was a lot of disappointment that must have really taken the shine off opening day for those involved.

 

[Brovion]

They take their money elsewhere. Football fans don't,they just go less often.

That is exactly right. 'Customers' will happily go to Palace or Southampton (or even Portsmouth or Crawley) in the same way as you might go to a different supermarket. 'Fans' wouldn't dream of doing that, they just become less fanatic.

 

[Thunder Bolt]

For anyone that cares I posted this thread yesterday:

http://www.northstandchat.com/showthread.php?306344-At-the-risk-of-starting-a-binfest

And even I couldn't help but lose my cool in the queue yesterday. Firstly I want to start by calling for the heads of the stewards that were 'marshalling' this queue, constantly telling everyone to 'move down' or 'budge up'. Not please, just do it. Having been waiting in the queue for a full twenty minutes, I finally cracked and had to tell them that it wasn't on at all, especially in the boiling hot weather. I feel extremely sorry for any elderly people that were in there, or anyone with kids.

The fact that the queue was so big is an utter shambles, and from the sounds of it, most people with a new card were not able to get into the ground as they hadn't been activated (?). The match day ticket office staff also either need sacking or retraining, as three blokes being huddled round one screen for a good five minutes with hundreds waiting is not on either. Senseless, utterly senseless. It's all very well and good saying that the club gave people notice etc, but this was at 2pm. Finally entered the ground at about 2.45pm. Just not good enough.

I'm not sure the problem was with new cards being activated although there were probably some that may have been faulty. Our group all moved forward one row, so needed new cards which did arrive (albeit late) but none of us had problems gaining entry with the cards.

 

[Brovion]

There was a new system put into place, it has had issues. Perhaps if you e-mailed Mr Barber with your concerns instead of whining on a forum, he can explain what has gone wrong and you may well get a personal apology.

I think all those posts you make defending the railway companies have seriously affected your judgement.

They could have done with you at Gatwick Airport the other week to defend the baggage handling crisis!

 

[Stat Brother]

but there was a lot of disappointment that must have really taken the shine off opening day for those involved.

Until they realised being in a nice, cordial, English queue was the highlight of the day.

 

[cjd]

Another 'feature' of the new ticketing system is that it is now no longer possible to just call the ticket office and upgrade a child ticket to be used by an adult, a paper replacement ticket has to be issued now.

Because of this, I was also in that very long queue outside the ground for a good portion of time, although I was fortunate enough to make it in just before kick-off. The queue was still very long when I left it at about 2:55 and it was clear a number of people were going to miss some of the game. I didn't see anyone lose their cool, but there was a lot of disappointment that must have really taken the shine off opening day for those involved.

That is exactly the same issue that I had.

Last season if I upgraded one of my childrens tickets , it was done over the phone...no problems.

Phoned Friday to do the same and was told it had to be by 'paper ticket' etc as the old system had been upgraded. I did query with them at the time that it seemed a very odd 'upgrading', but he had no sensible answer as to why this was regarded as an 'upgrading' of the system.

Likewise I had an extended waiting time in the queue, but as I had arrived at the ground an hour and a half before the game started, I did at least manage to get into the stadium before kick-off.

I thought the steward moving everyone up closer was an idiot and a thug in the making.

The constant sight of seeing up to three operatives staring at screens on computers was something to behold.

Extremely poor organisation from the club.

Does Mr. Barber have his exorbitant bonuses reduced when he is ultimately responsible for the shambolic effort yesterday ?

 

[ROSM]

It's all to do with priorities. The ticketing software has many nice features and improved user interface but it lacks key functionality (loyalty points) that are now being added post implementation. We don't know what it's missing from a ticket office employee perspective.

To some degree it's a bit like the kit deal. Positives are big name, likely more money and better leisurewear however it has negatives such as poor sponsor solution and no kits for under 5s

In effect money was more important than quality or the younger fans.

I'm not saying its wrong but it does mean the club can't get precious with criticisms about any fallout

 

[Surrey_Albion]

You had to queue for something you love to do , this is an outrage!!!! I dont queue for anything I expect to be served straight away or I just dont bother! ! Dont people know who I am?!?!?! And if its a new system yhe club should spend money close season and engineer simulationss of these new modern ideas and pay professional shoppers to queue so us the paying customer doesn't have to, its an outrage and damn right liberty!!!!!! Barber out!!!!!!

 

[Seasider78]

You had to queue for something you love to do , this is an outrage!!!! I dont queue for anything I expect to be served straight away or I just dont bother! ! Dont people know who I am?!?!?! And if its a new system yhe club should spend money close season and engineer simulationss of these new modern ideas and pay professional shoppers to queue so us the paying customer doesn't have to, its an outrage and damn right liberty!!!!!! Barber out!!!!!!

What a naive and ridiculous post, yes of course the system should be tested prior to unleashing onto customers. This is standard practice in any customer facing organisation and fans should not expect to be doing the clubs testing in a live match day environment.