Xp advice

[glosterseagul]

I have 3 Windows PCs. A network connection has disapeared. I rang Royal Bank Scotland help desk. 'Windows problem, get it sorted then call back'. I tried to open -<phone and modem options>in the control panel - it did not open?

Tried Pc No2 - I was told there was a problem on there also as it connected then hung in the middle of the connection. I uninstalled the program and it asked if I wanted to delete a shared .dll file. OOOhh Dear! I was told. That shouldn't happen! I installed program and hung as before. You have a problem with XP. I then loaded on the 3rd machine and it worked ok.

So, How do I sort the PCs? I have the latest virus softare.

I have run Norton on a mac; and there is a progaram in Mac OS9 called 'Disc First Aid' this does a simple version of Norton. Is there a 'repair' program in XP?

How do I get the modem control panel back?


I know it's like a worn record; but I really don't have these problems on the Apple Macs!

 

[Cian]

Windows XP has a basic disk repair tool - right click on the actual disk in My Computer, go to Options (I think) and these something along the lines of Scan Disk for Errors - not used XP in years, but its there, and it works a lot better than even the disk scanner in OSX does, let alone OS9.

As goes the modem panel - Reboot. Also, a network connection vanishing may be down to issues under Network Connections, not Phone and Modem. If a reboot doesn't fix the connection panel opening, you've got a virus.

"Uninstalled the programme" - what programme?

Also, please don't assume I'm a Windows head. I'm an x86 head. Hate Windows. x86 != Windows, same as PPC != MacOS always... This is being typed on a PPC box.

 

[Cian]

Sorry, are you installing some RBOS software?

Software provided by firms like that are always BITCHES. And usually don't work on Windows XP very well.

I'm going to bed for a few hours at least, so I can't comment any more tonight...

 

[johnny jigsaw]

If all these problems started after you loaded software onto these pc's, I would try a System Restore (start>all programs>accessories>system tools>system restore) to a time & date before you loaded the software. This "should" restore your pcs to their previous working state.

 

[Ccider]

Crap software or software with crap install procedures will destroy most operating systems

You seem to have 3 issues:

PC1 - the Phone & Modem icon in control panel derives from a file windows\system32\telephon.cpl - sounds like this file has been corrupted or some dependent dll is missing. A roll-back or repair/re-install is probably the only way to fix [or restore an image backup of working system - but no-one takes backups these days - they blame the OS vendor instead].

PC2 - when the software writer creates the install procedure he/she can define whether dlls are treated as shared in which case this question is put on de-installation. Its usually safe to allow it to be deleted. Your re-installation then just gave same problem as before. It sounds like a modem, modem driver, or telphone line issue. Before I had broadband I had similar probs with a "windows" modem at 56k - a Rockwell/Conexant HCF modem - and needed latest modem drivers to avoid just dropping the line midway.

PC 3 - since its OK you could take a Ghost image and copy the whole shebang over the others! [but only if PC hardware is identical and having backed up own files of course].

If you haven't installed XP Service Pack 2 you might try this - it just might fix the problems as its a pretty big update.