- Aug 24, 2020
- 6,722
My wife has filled in the forms to draw her pension from East Sussex County Council. Before submitting them, she had a query to ask the pension team. She called the number on the form, spoke to a helpful woman who answered her query, and she promised that someone in the admin team would put it in writing to confirm. All good.
We were going to Lewes anyway, and I thought we would drop the forms in for the pension team to process. The bloke on reception said that there was nobody to take the forms, as there was no-one in the pensions team in the building. Not one. He said that none of them work on Thursdays. Come back next week, on Tuesday or Wednesday, but we should ring first.
OK. I'm getting old. I know things are changing fast. WFH is a thing, and there's a thread about it.
But we wanted to hand over the forms (which contain names, addresses, NI nos, bank details, together with ID (2 birth certificates and a marriage certificate), to ensure safe receipt by the council. But it wasn't to be. The council wouldn't accept them. On a working day, when the council offices were ostensibly open, albeit empty.
All we wanted to do was make contact face-to-face with a real person, to make sure our forms arrived safely. A reasonable aim I feel. But we are compliant. We will ring up next week, and do what the council tells us to do.
We also struggled with paying for parking in the Council car park, the emptiness of which, should have been a clue.
As a 65 year old, I feel I'm being marginalised, excluded and ignored by society. When you get old, you become invisible.
We were going to Lewes anyway, and I thought we would drop the forms in for the pension team to process. The bloke on reception said that there was nobody to take the forms, as there was no-one in the pensions team in the building. Not one. He said that none of them work on Thursdays. Come back next week, on Tuesday or Wednesday, but we should ring first.
OK. I'm getting old. I know things are changing fast. WFH is a thing, and there's a thread about it.
But we wanted to hand over the forms (which contain names, addresses, NI nos, bank details, together with ID (2 birth certificates and a marriage certificate), to ensure safe receipt by the council. But it wasn't to be. The council wouldn't accept them. On a working day, when the council offices were ostensibly open, albeit empty.
All we wanted to do was make contact face-to-face with a real person, to make sure our forms arrived safely. A reasonable aim I feel. But we are compliant. We will ring up next week, and do what the council tells us to do.
We also struggled with paying for parking in the Council car park, the emptiness of which, should have been a clue.
As a 65 year old, I feel I'm being marginalised, excluded and ignored by society. When you get old, you become invisible.