Shegull
New member
GRIPE OF THE DAY AND A WARNING TO ALL NOT TO EAT IN THIS RESTAURANT.
I was in Brighton last week with all of my family to celebrate my 25th wedding anniversary. We planned to have a meal for 10 people and naturally wanted to get somewhere nice and also convenient to other people who would be coming on the day so on the Sunday we decided to try a restaurant called “The Plaza Brasserie” on Kings Road and booked for 10 people.
This had to be the biggest mistake that we have ever made. After waiting for about 30 minutes for the starters to arrive – four of them came out and we were left waiting for a further 15 minutes before some of the other ones arrived – despite asking three different people one of which was the owner. One of the party ordered soup which we were told was carrot and coriander but when it arrived it was literally a tin of chopped tomatoes thrown into a bowl with a bit of fresh coriander thrown in for good measure.
We were again left waiting for the main courses to come out and the steaks that were ordered well done came out raw and again had to be sent back. They were returned literally within a couple of minutes and had without doubt just been chucked into the microwave to finish them off.
Onto the next course and while the desserts came out we were left with no cutlery and again had to ask two people the second of which brought it over to us.
When paying the bill (which I might add was not particularly cheap) I told the waitress who had been serving us that I was not happy with the meal and wanted some form of reduction in the bill. She said I would have to see the owner who was not there at the moment but would be back shortly. Eventually after being ignored for a good half hour (and with the owner standing by the till) I went up myself and argued my case with her and her sidekick who was behind the counter.
I have never come across such an ignorant person and how she could possibly be still in business is beyond me. In the middle of talking to me she suddenly went off to deal with new customers who were coming in the door. I was gobsmacked to say the least and asked the guy behind the counter did she just walk off while I was in the middle of talking to her. He replied that she had gone to see to customers. I replied that I was also a customer and had been in the middle of talking to her.
To finish off the stupid cow reluctantly deducted £10 off the bill which while I was not particularly happy with decided that it was better to take that and get out of the place to concentrate on trying to find a decent restaurant for our anniversary on the Tuesday.
The whole meal had taken over 5 hours. We arrived at 2.00 and left well after 7.00 p.m. and most of that time was spent either waiting for the food to arrive, for cutlery to be brought out to us or disputing the service and the bill with the owner.
On the way out there was a couple looking at the outside menu and I took great pleasure in telling them not to go in and the reason why. They were extremely grateful and headed off into the night to look for somewhere else.
On a more positive note we had our anniversary meal at the Badgers Watch in Telscombe Cliffs and I cannot rate this place highly enough. The staff were extremely nice, the food was fabulous and the final bill was quite reasonable. All in all our anniversary was perfect. I am only too happy that we had a trial run on the Sunday though.
I was in Brighton last week with all of my family to celebrate my 25th wedding anniversary. We planned to have a meal for 10 people and naturally wanted to get somewhere nice and also convenient to other people who would be coming on the day so on the Sunday we decided to try a restaurant called “The Plaza Brasserie” on Kings Road and booked for 10 people.
This had to be the biggest mistake that we have ever made. After waiting for about 30 minutes for the starters to arrive – four of them came out and we were left waiting for a further 15 minutes before some of the other ones arrived – despite asking three different people one of which was the owner. One of the party ordered soup which we were told was carrot and coriander but when it arrived it was literally a tin of chopped tomatoes thrown into a bowl with a bit of fresh coriander thrown in for good measure.
We were again left waiting for the main courses to come out and the steaks that were ordered well done came out raw and again had to be sent back. They were returned literally within a couple of minutes and had without doubt just been chucked into the microwave to finish them off.
Onto the next course and while the desserts came out we were left with no cutlery and again had to ask two people the second of which brought it over to us.
When paying the bill (which I might add was not particularly cheap) I told the waitress who had been serving us that I was not happy with the meal and wanted some form of reduction in the bill. She said I would have to see the owner who was not there at the moment but would be back shortly. Eventually after being ignored for a good half hour (and with the owner standing by the till) I went up myself and argued my case with her and her sidekick who was behind the counter.
I have never come across such an ignorant person and how she could possibly be still in business is beyond me. In the middle of talking to me she suddenly went off to deal with new customers who were coming in the door. I was gobsmacked to say the least and asked the guy behind the counter did she just walk off while I was in the middle of talking to her. He replied that she had gone to see to customers. I replied that I was also a customer and had been in the middle of talking to her.
To finish off the stupid cow reluctantly deducted £10 off the bill which while I was not particularly happy with decided that it was better to take that and get out of the place to concentrate on trying to find a decent restaurant for our anniversary on the Tuesday.
The whole meal had taken over 5 hours. We arrived at 2.00 and left well after 7.00 p.m. and most of that time was spent either waiting for the food to arrive, for cutlery to be brought out to us or disputing the service and the bill with the owner.
On the way out there was a couple looking at the outside menu and I took great pleasure in telling them not to go in and the reason why. They were extremely grateful and headed off into the night to look for somewhere else.
On a more positive note we had our anniversary meal at the Badgers Watch in Telscombe Cliffs and I cannot rate this place highly enough. The staff were extremely nice, the food was fabulous and the final bill was quite reasonable. All in all our anniversary was perfect. I am only too happy that we had a trial run on the Sunday though.
