Ticket shambles for peterboro

[onehanded]

Please can please explain why by 17.35 today, no news if game is all ticket or not. As the away club you have a duty to those travelling fans and not blame perteboro club / police to get information either way - YES pay on the day - NO tickets only. The clue to dealing with people is to give clear information on a regular basis.

17.45 - PETETBORO ticket office say pay on the gate!

 

[Lord Bracknell]

I've moved this from Ask The Club to the main board.

It's not a question. It's a comment.

 

[Working class pride]

I've moved this from Ask The Club to the main board.

It's not a question. It's a comment.

Fair enough LB but can you ask the club why the club insist on making life difficult instead of easy? Remember the Charlton farce - 18,000 crowd in a 28000 stadium. I think his question is, why are th Albion saying on thing and the home club another? We are customers and should be seen as such.

 

[Lord Bracknell]

By all means debate the allegation that it is the Albion who "insist on making life difficult". But ATC isn't the place for questions that are based on a misplaced certainty that this is, in fact, the case.

If your complaint is about Charlton Athletic's ticketing policy, or Peterborough United's failure to make any announcement about the availability of away tickets on the day, then you need to direct your questions to Charlton Athletic or Peterborough United. ATC isn't going to get you an answer.

 

[Superphil]

2500 eh? I guess that's all because the club were such a shambles then

 

[El Presidente]

Fair enough LB but can you ask the club why the club insist on making life difficult instead of easy? Remember the Charlton farce - 18,000 crowd in a 28000 stadium.

Because the home ends were not sold out. Nothing to do with the Albion.

 

[drew]

Just out of interest, did those without a ticket get in the Albion end today?

 

[Working class pride]

Because the home ends were not sold out. Nothing to do with the Albion.

so why didnt the albion ask for half the side to the right of us? Poor customer service, and no brains used, as usual

 

[Art Vs Science]

 

[portlock seagull]

Just out of interest, did those without a ticket get in the Albion end today?

Yes. No problem at all as I stated on numerous threads throughout this week. Yours smugly! Ps we were immense today

 

[Bob!]

so why didnt the albion ask for half the side to the right of us? Poor customer service, and no brains used, as usual

You are very boring.

 

[sod1]

Just out of interest, did those without a ticket get in the Albion end today?

although i did buy the ticket within 2 mins of arriving in the pub, and was made aware of three others available

 

[El Presidente]

so why didnt the albion ask for half the side to the right of us? Poor customer service, and no brains used, as usual

1: How do you know that they didn't ask, and the request was rejected by Charlton and/or The Met?

2: Tickets were already sold by Charlton for that part of the ground, and we only sold our allocation out a few days before the match, so it would have been logistically impossible to re-issue tickets to the Charlton fans (who would have been mightily pissed off being kicked out of their 'home' seats) just to appease a couple of hundred (at most) Albion fans.

3: As for lack of brains, surely an Albion fan who left applying to the last minute must have accusation thrown at them? We all knew we were taking a decent crew weeks in advance, so why didn't fans get their arses into gear?

 

[Working class pride]

1: How do you know that they didn't ask, and the request was rejected by Charlton and/or The Met?

2: Tickets were already sold by Charlton for that part of the ground, and we only sold our allocation out a few days before the match, so it would have been logistically impossible to re-issue tickets to the Charlton fans (who would have been mightily pissed off being kicked out of their 'home' seats) just to appease a couple of hundred (at most) Albion fans.

3: As for lack of brains, surely an Albion fan who left applying to the last minute must have accusation thrown at them? We all knew we were taking a decent crew weeks in advance, so why didn't fans get their arses into gear?

"To appease a few hundred Albion fans". I see you adopt th usual aggressive, obstructive and absurd attitude to the paying customer as football do. We could argue about numbers, a few hundred would have been more an extra 1000 or so at £25 a time a Charlton, if the football clubs had staff with a brain that looked at solving logistical issues instead of worrying about if people are some kind of member to get into a 3rd division game. Remember it was restricted to members. We had 3 (actually 4 by the end) non Brighton fans living in London that fancied it who got turned away. Absurd. Anyway, Im off out now, and great to see passing football at th Albion destroying the hoofers of the 3rd division

 

[El Presidente]

"To appease a few hundred Albion fans". I see you adopt th usual aggressive, obstructive and absurd attitude to the paying customer as football do. We could argue about numbers, a few hundred would have been more an extra 1000 or so at £25 a time a Charlton

1: You have no evidence to back up your 'extra 1000' fans, and extrapolating a three non Albion fans in a pub to a grand is a bit creative. If they were non-Albion fans what stopped them going in the home end? Remember, tickets were still on sale on Thursday, just 48 hours before kick off.

2: You had not addressed the problem of how you plan to kick out the Charlton fans from the home end, agree the extra policing required with the Met (who were no doubt busy with Palace v Millwall).

 

[portlock seagull]

Oi. Would every one on this thread stop arguing and shut the f*** up? I'm just back from London Road and we played some of the best football I've ever seen us play, inc the old div.1 days. Celebrate that. We're top. So celebrate that too. Ow, and if that's not enough, Palace are bottom. So celebrate that too.

 

[Working class pride]

1: You have no evidence to back up your 'extra 1000' fans, and extrapolating a three non Albion fans in a pub to a grand is a bit creative. If they were non-Albion fans what stopped them going in the home end? Remember, tickets were still on sale on Thursday, just 48 hours before kick off.

2: You had not addressed the problem of how you plan to kick out the Charlton fans from the home end, agree the extra policing required with the Met (who were no doubt busy with Palace v Millwall).

1. You have no evidence for your assertion that it would have been just a couple of hundred to "appease" (appease - what an attitude to a customer. Only at football). I have evidence that 4 neutrals were turned away, and the game was restricted to members of Charlton & Brighton. They could not go in the Charlton end because some idiot made the game members only instead of giving Brighton half the side to the away end.

2. Mate there are lots of solutions to thiis. Firstly telling people that buying a S/T in that area might mean you might be asked to move. If they had not done that then you upgrade the customer to empty better seats (of which there were plenty) in the main stand. Not difficult if you have a customer focussed attitude.

3. Th Met manage Millwall v West Ham, Chrlton v Brighton is not a major issue. But if (and you have no evidence that the Met would or should have an issue with it) then you address the Met's concerns in a firm, but fair manner. You do not however allow a bloke with a clipboard to lose you 1000 x £25 in ticket sales plus burger and drinks sales.

 

[Beach Hut]

Yes what a shambles and two of my good friends forgot to take their tickets and rang BHAFC ticket office who immediately ordered duplicates for them and phoned them back to tell them en route which they collected from the ticket office at the ground.

Appalling customer service or what ?

 

[Working class pride]

Yes what a shambles and two of my good friends forgot to take their tickets and rang BHAFC ticket office who immediately ordered duplicates for them and phoned them back to tell them en route which they collected from the ticket office at the ground.

Appalling customer service or what ?

me and El P are discussing Charlton not yesterday

 

[clippedgull]

Yes what a shambles and two of my good friends forgot to take their tickets and rang BHAFC ticket office who immediately ordered duplicates for them and phoned them back to tell them en route which they collected from the ticket office at the ground.

Appalling customer service or what ?

Excellent service. Yet home fans are not to be afforded that service.