o2 nightmare!!

[jcdenton08]

They keep suspending my phone for no reason - I now want shot of my contract with them (which only runs until January). Every month on at least one occasion they suspend my phone due to a bill being 'overdue' (it says this on the online bill and when I try and dial out) - but the bill is nowhere near being due. I call from a landline to their 0870 number and they unsuspend it (which sometimes takes up to 24 hours) - happened again today and I called to complain. They offered me 2 days refund of line rental, but won't refund all the calls I have to make to them or anything else. They also won't let me out of my contract.

Any ideas what to do?!? They also keep hanging up on me when they don't know what to do (after leaving me on hold for ages) - I've found a freephone number to call on saynoto0870.com and I'm just calling repeatedly. Very frustrating.

 

[Razi]

Go to an o2 shop?

 

[jcdenton08]

Go to an o2 shop?

I did this, they told me I could use their phone to call customer services.

 

[happypig]

email Ronan Dunne, Chief Executive ronan.dunne@o2.com

Also put your complaint in writing to him.

Be clear and concise, detailing the ongoing repeated problem, ask him if he would put up with such poor service and ask him what he intends to do to stop it happening.
Don't be threatening or insulting.

 

[jcdenton08]

Thank you!!

 

[Poyetry In Motion]

O2 (and 3) seem to have a bad reputation for customer service ( or lack of )
don't take any sh1t from them
They won't think twice about giving you hell should you put a foot wrong, so I suggest you treat them likewise