Best complaint EVER

[Wozza]

Brilliant.

PDF file

 

[Raphael Meade]

that is f***ing SUPERB!!!!

 

[Zebedee]

Brilliant. The manager must have been furious.

 

[John Dorian]

wooops. that mike is in for it ....

 

[Zebedee]

wooops. that mike is in for it ....

Sounds like a right lazy c**t. Give him the big elbow.

 

[Mr C]

At least he quoted the huge amount of money they will lose now as a result of this!

 

[Wozza]

Wouldn't normally bump my own message but this is a must-see, IMO.

 

[Icy Gull]

From the way that presentation was put together I'd suggest that Tom Farmer and friend/colleague are a pair of arseholes, even if they have a point!

Well done Mike

 

[Braders]

brilliant,but they do need to get out more

(pot , kettle and black i know)

 

[glosterseagul]

From the way that presentation was put together I'd suggest that Tom Farmer and friend/colleague are a pair of arseholes, even if they have a point!

Well done Mike

Although that made me laugh Icy, I say Sack Mike!

Brilliant well done Wozza how did you find it?

 

[alan partridge]

From the way that presentation was put together I'd suggest that Tom Farmer and friend/colleague are a pair of arseholes, even if they have a point!

Well done Mike

Indeed. Reading that made me more annoyed with them to be honest

 

[CAFC Matt]

Brilliant...Amazed they copuld control their temper so well

 

[Blackadder]

Loved Mike's career path !!

 

[SK1NT]

email mike at his hotel

lets email and see if ,oke got the sack!

1/2 he got the boot

1/100 he's still there pissing off customers

 

[SK1NT]

http://www.doubletree.com/en/dt/cus...l;jsessionid=3T5GQZYHXMWNQCSGBIX222QKIYFCXUUC

 

[coach03]

So does that mean I should consider whether to still keep doing the lottery?....

 

[Hilton]

Wonderful

 

[Simster]

Indeed. Reading that made me more annoyed with them to be honest

I'm in two minds on this to be honest. On the one hand, you can't help but me sceptical of a couple of twats with enough time on their hands to carefully craft a presentation, designed purely to humiliate one of life's less fortunate people - and I'm presuming Mike doesn't get a good deal of job satisfaction or remuneration for his troubles. On the other hand, Mike sounds like one of these tossers who doesn't appear to give a toss that his customers pay his wages and are in a mess thanks to his own incompetence. That attitude gets right on my tits.

 

[Dover]

 

[glosterseagul]

More info: http://www.customerzone.org./pb.asp?id=bad_hotel

I love it

I got this response from me sending him a link......




Hello Martin:

Thanks for the contact. I checked out the thread you linked me to -- thanks
very much. It looks like 70% of the voting public think I am all right, the
other 30% think I am a tosser. If you were to survey my email bag (6000+
messages since Dec. 2001) you would find 98% friendly, 2% absurdly angry
correspondents. And the two percent are not radicalized hotel night clerks
-- they tend to be frequent travellers who think I am stupid or somehow soft
for calling attention to bad service.

You may tell the community it only took about two hours to put the
PowerPoint together, which usually puts paid to the "too much time on their
hands" criticism, and anyway the thing has had so much attention and
galvanized so much debate, not to mention brought me new friends from all
over the damn globe, I tend to think it was two hours well spent.

You can read more about the PowerPoint's "back story" and download a
sanitized version at www.customerzone.org.

cheers

Tom Farmer
Seattle, WA