away loyalty points and overcharged for burnley?

[huddersfieldseagull]

firstly im confused have the points been cleared or carried over from last season? as just bought some tickets and my points are less than end of last season but still more than just tickets bought for this season, realy confused!,also got letter saying i got overcharged for burnley as they got given wrong prices by them and my smartcard will get credited what smartcard i dont bloody have 1 as only get down to maybe 1 home game a season why not just refund the difference onto the card i paid with?, thanks in advance

 

[Bridcutt]

I'm guessing you're not a Season Ticket holder so... all the points you acquired last season have been divided by 2. Also you would have to contact customerservice[MENTION=5978]bhafc[/MENTION].co.uk about the refund

 

[Gary Gurr]

My points are spot on according to the info from the club website apart from the fact that neither my Swindon or Hull points appear to have been added yet, anybody else the same?

 

[Horsham Gull]

Yup in the same boat weirdly enough I have my points for Burnley but not for Swindon or hull

 

[7:18]

My Hull points haven't been added yet either...

 

[seagullsovergrimsby]

firstly im confused have the points been cleared or carried over from last season? as just bought some tickets and my points are less than end of last season but still more than just tickets bought for this season, realy confused!,also got letter saying i got overcharged for burnley as they got given wrong prices by them and my smartcard will get credited what smartcard i dont bloody have 1 as only get down to maybe 1 home game a season why not just refund the difference onto the card i paid with?, thanks in advance

You've been given a generic answer to overcharging on the Burnley ticket. They haven't taken into account the substantial number of Brighton fans living up north who go to lots of away games but only pay a visit to Theatre of Flair once a season. In this instance they will have to refund the difference onto the debit/credit card.

 

[Acker79]

Insider told one poster who asked to check for loyalty points after the swindon game, if they are not there, they should contact the ticket office.

If your swindon points aren't showing up yet, call the ticket office. If your Hull points haven't been added yet, wait until after the game.