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[Food] Catering at the Amex, has it improved?
- Thread starter Cowfold Seagull
- Start date
AmexRuislip
Trainee Spy 🕵️♂️
albiongirl
Well-known member
No cooked pizza in the WSU do get chicken and if you lucky sausage rolls.
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Steve_PPP
Active member
Without all the prawn sandwich jokes (please...) its just as rubbish in 1901. Yes, the queues are much shorter than other stands but they regularly sell out of pies and the bar staff are just as slow and useless. Given up with eating inside, the fish and chips outside the ground is far better quality and better value.
Tsk, that's Sussex's finest beverage you're talking about there!
Tsk, that's Sussex's finest beverage you're talking about there!
BensGrandad
New member
I love uncooked pizza
I would have thought that even you would have realised that is a frozen or fresh pizza a la Asda that you cook at home.
BensGrandad
New member
Steve_PPP;8715542 Tsk said:
portlock seagull
Why? Why us?
- Jul 28, 2003
- 17,071
Disagree - if it were impossible, how do other stadia operators get it right? Sadly, bit like the railways, football seems to shrug its shoulders and has done a marvellous job of, frankly, convincing its customer base like you that things can't be done better. Look at the number of resigned believers on this thread alone. But it's simply not true. Big Contract Caterers (e.g. Sodexo employ something in the region of 330,000 people worldwide) have big overheads but are often riddled with functional inefficiencies that are periodically addressed before growing again. Meaning there's often a lot of opportunity to improve, more that could be done etc but isn't because of things like job protectionism, internal conflicts and widespread inability to make decisions. Anyone on here that's worked with or for big businesses will be familiar with this culture, its not exclusive to catering industry. It all adds up though and is reflected in their cost to serve. I could write a decent book on this subject matter, inc. a few words on the Amex opening which had it's moments lets say, as is to be expected, but still...Anyway, as the old saying goes, only if you can afford the lawyers!
crookie
Well-known member
Just the Best or all of the 20 odd they brew ?
BensGrandad
New member
that is not a recommendation if they are all as bad as each other.
Barham's tash
Well-known member
But it's simply not true. Big Contract Caterers (e.g. Sodexo employ something in the region of 330,000 people worldwide) have big overheads but are often riddled with functional inefficiencies that are periodically addressed before growing again. Meaning there's often a lot of opportunity to improve, more that could be done etc but isn't because of things like job protectionism, internal conflicts and widespread inability to make decisions. Anyone on here that's worked with or for big businesses will be familiar with this culture, its not exclusive to catering industry. It all adds up though and is reflected in their cost to serve. I could write a decent book on this subject matter, inc. a few words on the Amex opening which had it's moments lets say, as is to be expected, but still...Anyway, as the old saying goes, only if you can afford the lawyers!
Boringly some of my day job involves process improvement for a global organisation and there are ALWAYS operational efficiencies to be had.
The crux of the problem revolves around whether the customer dissatisfaction or business volume drop demands you to look at the process.
Sadly as customers we the fans and the club are culpable for not demanding better.
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The club used to issue stats about pies and pints sold in the early days of the AMEX, do they stil do this?
Knocky's Nose
Mon nez est en Valenciennes..
** Only top club I know that has four beers available on draught one of which is a real ale which has to be binned if it doesn't sell - And they'd sell plenty more (or at least sell out) if they got their act together.
** Uses a local pie supplier instead of a standard shite one. - Local, yes - I applaud that. However, standard "shite ones" aren't a million miles off Piglets. Plus, it always looks like they've shed loads left over...
** Plenty of kiosks compared to many grounds. - Staffed by the entire cast of 'Walking Dead'. Pointless having loads of kiosks if everyone behind them moves like a tortoise going into hibernation.
** Large comfortable concourses. - Yes. They are. Mostly taken up by queues for the mens toilets, or the kiosks. I will say again, turn the odd Womens toilet into a Mens and it'd help enormously.
Last edited:
Uh_huh_him
Well-known member
- Sep 28, 2011
- 10,675
This
Particularly since the Hop House 13 Bar window started serving PP Sausage rolls.
LamieRobertson
Not awoke
Well i've thread the thread and I'm not sure if they have or have not..what do you think?
- May 8, 2018
- 9,211
Bring back Gully’s Girls, Que’s halved
Sorted
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Sorted
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Knocky's Nose
Mon nez est en Valenciennes..
Publius Ovidius
Well-known member
It's horrible. I now get coffee from the stall outside by the memorial garden. The muffins are awesome and the american decaff is Devine.
The pies in the stadium are cold, or Luke warm and horrible.
Such is all football catering apart from Sheffield united's meat and potato pies and Norwich city Delilah, Christmas dinner pie which is just awesome and makes ours efforts look and taste like regurgitated mouse droppings.
The pies in the stadium are cold, or Luke warm and horrible.
Such is all football catering apart from Sheffield united's meat and potato pies and Norwich city Delilah, Christmas dinner pie which is just awesome and makes ours efforts look and taste like regurgitated mouse droppings.
- Jun 27, 2012
- 13,881
Isn't that one of the improvements ?
portlock seagull
Why? Why us?
- Jul 28, 2003
- 17,071
I detect some sarcasm here! Didn't say worst, far from. But things could be done better, in terms of f&b service, as they are at other stadia. Convinced of that as are plenty of others on here too. That's point being made, not comfort of our seats or design of stadium which is 2nd to none as we all agree.