Virgin Media were initially absolutely shocking for me. I joined Virgin by necessity when I moved into my current flat as they are (frustratingly) the only company to offer high-speed broadband to my block. It took ELEVEN visits over the course of eight weeks to get it working - in a building that has dozens of other flats already up and running fine.
Engineers blaming each other (it's an internal issue, no it's an external issue, no it's an internal issue etc etc etc), and their departments not talking to each other ("you might have told the helpdesk that the last engineer took the box away with him, but nobody told me so I haven't bought you another one").
Since then I've not had too many issues and each has been resolved relatively quickly & easily, apart from the time the helpdesk told me the computer said the broadband was down because of planned works and was expected to be up and running again in 26 years (are you sure that doesn't mean 20:45 rather than 2045...?
)
Engineers blaming each other (it's an internal issue, no it's an external issue, no it's an internal issue etc etc etc), and their departments not talking to each other ("you might have told the helpdesk that the last engineer took the box away with him, but nobody told me so I haven't bought you another one").
Since then I've not had too many issues and each has been resolved relatively quickly & easily, apart from the time the helpdesk told me the computer said the broadband was down because of planned works and was expected to be up and running again in 26 years (are you sure that doesn't mean 20:45 rather than 2045...?
)
