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[Technology] Anyone on plusnet broadband?
- Thread starter piersa
- Start date
Pm sent cheers mate.
- Thread starter
- #3
done
Palacefinder General
Well-known member
- Apr 5, 2019
- 2,594
Far from my experience
BBassic
I changed this.
- Jul 28, 2011
- 12,318
Your mileage may vary obviously but I was with them for a couple of years. Had to phone them 3-5 times a year because "something" (they could never explain what) had throttled my bandwidth despite numerous engineer visits. When I finally lost my patience I was paying ~£30 a month for average speeds of 2mbps. Which is just shit.
Switched to Virgin and hey presto average speeds of 40-50mbps at the cost of a couple of extra quid a month.
One thing I will say about PlusNet is that their phone staff are helpful and friendly. Being on the phone to them more than I speak to my parents on the other hand is a pain in the backside.
Glad to be rid.
Have never had a problem with them and their customer service is excellent or has been when I've had to contact them, the problem was solved within a day or two with the problem traced to the local exchange operated by BT. So not their fault in the first place ! I have the mid range 38 k or whatever speed and never a problem with speed etc.
mxs_harrow
New member
Maybe worth mentioning that Plusnet are owned by BT. Run as a separate company but surely BT will not let Plusnet provide a more cost effective service than themselves (on a cost/speed basis)
BBassic
I changed this.
- Jul 28, 2011
- 12,318
As explained in my second post, yes, their customer service is good. Having to phone them constantly because I'm getting speeds you'd likely see in a remote village rather than a major metropolitan city is not.