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[Help] eBay - how hardcan it be !! Advice/assistance sought



Haven't used eBay for ages but recently splashed ot recklessly and purchased a hand held mini vacuum cleaner for around £16.

Duly arrived but found it to be faulty. Returning item for replacement would, I naively thought be straightforward - Wrong!! Their website looks as thought it should be straightforward: clicking on the "Return the item for refund..." suggests I look in my purchase history but on doing this there is nothing there!

Advice welcomed.
 




Bodian

Well-known member
May 3, 2012
11,807
Cumbria
You're lucky you can log in. I have real trouble as they want a two-step verification with a text, and I don't have a mobile (and don't always have access to my landline). They won't do it by email now.

But the item purchased should be in your purchase history!
 


Papak

Not an NSC licker...
Jul 11, 2003
1,905
Horsham
Please add a screenshot of the lack of purchase history.

Have you initiated a formal claim?

How did you pay?
 


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