[Albion] Print at home ticket problems.

Biscuit

Native Creative

Jul 8, 2003

22,220

Brighton

• Aug 27, 2021

• #1

NSC sages,

I cannot make the game tomorrow so have transferred my ticket to one of my 'Friends & Family'. I selected the 'Print at home' option.

I have received email confirmation entitled "Forward your ticket now to the new attendee!" that proudly states "The new ticket is attached. Please forward it to the new attendee."

There is no attachment.

Has anybody else encountered this? Obviously the ticket office is closed now :-/

 

Biscuit

Native Creative

Jul 8, 2003

22,220

Brighton

• Aug 27, 2021

• Thread starter
• #2

So it looks like the 'Print at home' option shouldn't have been available... but it was. And now I'm stuck in permanent limbo.

My seat will go empty because I can't claim it back, and the person I sent it to can't print the ticket. What a shambles.

The kid also parted with twenty quid for a MyAlbion+ membership he doesn't need.

I think I'll just let my seat stay empty next time. Not worth the stress.

 

P

portslade seagull

Well-known member

Jul 19, 2003

17,645

portslade

• Aug 27, 2021

• #3

The whole thing surrounding the forwarding of tickets is an absolute shambles.

 

Drumstick

NORTHSTANDER

Jul 19, 2003

6,958

Peacehaven

• Aug 27, 2021

• #4

I think that’s the only option, something has gone wrong I just hope it’s sortable in the morning or I’m going to have one very upset 6 year old!


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P

PeterOut

Well-known member

Aug 16, 2016

1,238

• Aug 27, 2021

• #5

According to https://tickets.brightonandhovealbion.com/screenloader.aspx?type=include&page=usercontent/documents/html/seasonticketsharing.html you simply forward the ticket to the person that you are transferring it to.

Have you done this? If so, can they not use this to gain entry?

(Note that I have not yet tried to transfer a ticket using this system - just going off what seems like a straightforward process on the Club's website. Apologies in advance if I have missed something obvious.)

 

Last edited: Aug 27, 2021

Biancazzurro

Active member

Aug 9, 2011

216

Hassocks

• Aug 27, 2021

• #6

I'm having the same problem. Last week my brother transferred his ticket to my daughter and it worked fine. Pdf was attached and I clicked the link to add the ticket to my phone. Same process this week but no attachment so no ticket!

 

Drumstick

NORTHSTANDER

Jul 19, 2003

6,958

Peacehaven

• Aug 27, 2021

• #7

PeterOut said:

According to https://tickets.brightonandhovealbion.com/screenloader.aspx?type=include&page=usercontent/documents/html/seasonticketsharing.html you simply forward the ticket to the person that you are transferring it to.

Have you done this? If so, can they not use this to gain entry?

(Note that I have not yet tried to transfer a ticket using this system - just going off what seems like a straightforward process on the Club's website. Apologies in advance if I have missed something obvious.)

Click to expand...

He followed all the steps correctly as far as I can tell. He was sent an email to forward to me with an attachment to click but it had no attachment.

From the post above this it sounds like we are not the only ones. Hoping we can unpick it all tomorrow.

Sent from my iPhone using Tapatalk

 

A

amexer

Well-known member

Aug 8, 2011

6,237

• Aug 27, 2021

• #8

Biscuit said:

So it looks like the 'Print at home' option shouldn't have been available... but it was. And now I'm stuck in permanent limbo.

My seat will go empty because I can't claim it back, and the person I sent it to can't print the ticket. What a shambles.

The kid also parted with twenty quid for a MyAlbion+ membership he doesn't need.

I think I'll just let my seat stay empty next time. Not worth the stress.

Click to expand...

Barber will be happy got another £20

 

P

PeterOut

Well-known member

Aug 16, 2016

1,238

• Aug 27, 2021

• #9

Drumstick said:

He followed all the steps correctly as far as I can tell. He was sent an email to forward to me with an attachment to click but it had no attachment.

From the post above this it sounds like we are not the only ones. Hoping we can unpick it all tomorrow.

Sent from my iPhone using Tapatalk

Click to expand...

Good luck - hopefully Supporter Services will be able to sort it out swiftly and easily in the morning

 

G

goldstoneseagull

Active member

Aug 9, 2017

208

• Aug 27, 2021

• #10

Biscuit said:

So it looks like the 'Print at home' option shouldn't have been available... but it was. And now I'm stuck in permanent limbo.

My seat will go empty because I can't claim it back, and the person I sent it to can't print the ticket. What a shambles.

The kid also parted with twenty quid for a MyAlbion+ membership he doesn't need.

I think I'll just let my seat stay empty next time. Not worth the stress.

Click to expand...

All the stories sound shambolic and I gave up my ST for this reason, BUT- the ticket office should be able to sort this one.

One time I went to the ground without my ST and photo ID and I managed to get in, so they're usually helpful people!

 

M

METALMICKY

Well-known member

Jan 30, 2004

6,099

• Aug 27, 2021

• #11

PeterOut said:

Good luck - hopefully Supporter Services will be able to sort it out swiftly and easily in the morning

Click to expand...

Sadly they're not sorting not much swiftly at the moment. See original post in this thread and also my comment. There's going to be a whole bunch of us going through the turnstile tomorrow with a mobile ticket saying Watford as we they can't sort out the ironically named dynamic update to Everton. They've being trying and failing to fix mine since Tuesday!

 

Drumstick

NORTHSTANDER

Jul 19, 2003

6,958

Peacehaven

• Aug 27, 2021

• #12

We’ve been sent an email WITH the attachment. I like to think someone saw this and sorted it. Well done BHAFC. [emoji106]


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