[Albion] NFC issue

Deadly Danson · Aug 21, 2021

Any suggestions from the good people of NSC? Phone season ticket just won't work (the code does so it's not the end of the world). Tried it against Man City, Getafe and again today but the NFC won't work. Its a relatively modern Android phone and clearly the NFC thingy works on it because I can use the phone to pay for stuff in shops using contactless but when I tap it at the Albion nothing happens. There's no case on the phone blocking any signal so I'm out of ideas - any thoughts?

Bozza · Aug 21, 2021

[MENTION=236]Papa Lazarou[/MENTION] suggested that Android phones need to be held under the sensor, as if presenting a bar code to be scanned, whilst iPhones need to be held above the sensor.

I have no idea if this is the case or not, but...

- The bloke in front of me tried his phone above the sensor and nothing happened. He moved it underneath and he was let in.
- I put my iPhone above the sensor and it was detected immediately.

bluenitsuj · Aug 21, 2021

I held my android above the sensor and worked fine.

The Oldman · Aug 21, 2021

My android phone worked above the sensor. Also I kept phone in it’s leather case.

BN9 BHA · Aug 21, 2021

The Oldman said:
My android phone worked above the sensor. Also I kept phone in it’s leather case.

Look at you with your leather case.

Weststander · Aug 21, 2021

An iphone issue, their scanner didn’t pick up my ticket in Apple Wallet above or under, despite the best efforts of the steward.

So he clicked on the “…” top right of my ticket to reveal the QR code and that worked first time under the scanner.

Deadly Danson · Aug 21, 2021

Bozza said:
[MENTION=236]Papa Lazarou[/MENTION] suggested that Android phones need to be held under the sensor, as if presenting a bar code to be scanned, whilst iPhones need to be held above the sensor.

I have no idea if this is the case or not, but...

- The bloke in front of me tried his phone above the sensor and nothing happened. He moved it underneath and he was let in.
- I put my iPhone above the sensor and it was detected immediately.

Thanks. If you press "show code" then you can indeed scan the bar code underneath but as far as I know, even with an Android phone, it should just be a case of tap and go on the top sensor. It just bugs me.

Gazwag · Aug 21, 2021

I down loaded my season ticket and switched my default back to Samsung pay so Google pay isn't my default, it then shows the QR code which I scanned where is used to scan my season ticket card rather than through NFC

Gazwag · Aug 21, 2021

Incidentally I have two season tickets on my phone, just had a look and one shows Everton now but the other is still watford

Joey Jo Jo Jr. Shabadoo · Aug 21, 2021

I had both mine and my daughters tickets on my iPhone. Just wouldn’t detect hers via NFC so had to scan the QR code. Switched to my ticket and got in via the NFC reader on top of turnstiles without a problem.

Psychobilly freakout · Aug 21, 2021

Weststander said:
An iphone issue, their scanner didn’t pick up my ticket in Apple Wallet above or under, despite the best efforts of the steward.

So he clicked on the “…” top right of my ticket to reveal the QR code and that worked first time under the scanner.

This happened to me, possibly because my phone is in a leather wallet type thing, what do I know, or care.
10 secs worth of fret..

Bozza · Aug 21, 2021

Gazwag said:
Incidentally I have two season tickets on my phone, just had a look and one shows Everton now but the other is still watford

Just checked - both of mine now say Everton.

Rambo · Aug 21, 2021

Had mine on my Apple Watch. Worked a treat [emoji106]

Weststander · Aug 21, 2021

Psychobilly freakout said:
This happened to me, possibly because my phone is in a leather wallet type thing, what do I know, or care.
10 secs worth of fret..

Digressing, I genuinely felt excited to be back there, teething issues weren’t going to spoil it.

Pre-Pandemic with the poor home results and the whole effort of going, I was indifferent about Amex visits.

The 18 month sabbatical gave me back my going to games mojo.

BNthree · Aug 21, 2021

Can’t answer the OP question, sorry, but was stood just inside barriers waiting for someone and would say the vast majority of people had no problem at all with mobile tickets. Maybe 1 in 20 had some sort of issue but probably less than that even.

Sent from my iPhone using Tapatalk

dazzer6666 · Aug 21, 2021

The Oldman said:
My android phone worked above the sensor. Also I kept phone in it’s leather case.

This…….actually more responsive than the old plastic ST.

Gazwag · Aug 21, 2021

Bozza said:
Just checked - both of mine now say Everton.

Thanks, just looked deeper and one shows the entry time etc but the other doesn't show the entry, which I guess is why it didn't update. Strange

BN9 BHA · Aug 21, 2021

My alternative stadium entry ( season ticket card ) worked well after I worked out which scanner to use, the steward on the turnstiles didn’t know.

banjo · Aug 21, 2021

Bozza said:
Just checked - both of mine now say Everton.

Just had a notification of update.

Lindfield by the Pond · Aug 21, 2021

I put my phone on, above, around, underneath and just didn't seem to work? Was just about to seek help as was holding up queue, when all of a sudden it seemed to work!! ? Worried about Everton

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