swindonseagull
Well-known member
- Thread starter
- #21
Fingers crossed.
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[Technology] Sky Q box sound drop outs
- Thread starter swindonseagull
- Start date
Fingers crossed.
Bad Ash
Unregistered User
Do you have a sound bar or just the TV speakers?
I have similiar issues with a Sonos Beam through all inputs.
I have similiar issues with a Sonos Beam through all inputs.
atfc village
Well-known member
Quite often on playback . Engineer coming out Monday ,think the brightness has gone on the TV . 11 years of paying insurance ,if it can't be fixed a new TV to equvilant standard.
Easy 10
Brain dead MUG SHEEP
TV's these days are bombproof, at least the semi-decent makes are, which is why I've not bothered with any kind of warranty now for years. My 43" Panasonic LED is still going strong after 7-8 years, recently retired upstairs after I splashed out on a 60" LG LED last November for the main one.
Surely that 11 years worth of insurance could've covered a very large chunk of the cost of a new fangled model.
atfc village
Well-known member
I know mate ,i don't think there's anything wrong with it . Probably bought 2 tv 's on the insurance . whatever happens it's getting cancelled
Ever since I ‘upgraded’ to Sky Q I’ve regretted it. The box constantly loses or forgets it’s WiFi network and doesn’t appear to work on 3rd party wireless network. I also have an issue with the sound bar dropping out intermittently and I have to cycle the AV inputs to get it back.
Really regret getting it, as apart from the lack of ability to record 2 things and watch something else the previous box was much better
Really regret getting it, as apart from the lack of ability to record 2 things and watch something else the previous box was much better
This. Never had any issues with cabled Sky but Q is prone to losing either ‘network’ or ‘signal’. Usually easily solved by resetting boxes or the router but a pain in the arse. Wouldn’t have switched if I’d known
Joey Jo Jo Jr. Shabadoo
Waxing chumps like candles since ‘75
- Oct 4, 2003
- 11,134
If your main Sky Q box is near enough to your router I’d recommend connecting via Ethernet than just using Wi-fi. I’ve had no internet connection issues since I went down this route.
Been tempted with this, means drilling a hole through a wall but it’s not far so might do it......it’s not the main box that’s the issue, it’s the other three
Joey Jo Jo Jr. Shabadoo
Waxing chumps like candles since ‘75
- Oct 4, 2003
- 11,134
Edited as I was wrong.
I stand corrected, I’ve just checked my daughters and they do have Ethernet I’ve never noticed that before. Maybe some Ethernet power line adapters might be a help?
Last edited:
From what I understand they basically work on a LAN .....so I guess improving the signal to the main box (by connecting with an ethernet cable) would improve things. I’m going to speak to Sky first though
swindonseagull
Well-known member
- Thread starter
- #32
Sky told me today its a known problem on some Q boxes they are working on it and hope to release a software update soon,.
Thats all they know.........so its probably nothing to do with wifi or Ethernet.
swindonseagull
Well-known member
- Thread starter
- #33
Sky gave in and replaced the box yesterday....so far no drop outs...
Spoke to them a couple of days ago..........’Martin’ (odd name for someone with a bit of an accent
) told me it must be the wifi signal so recommended a booster, which they have sent. Will give it a go and see what happens.......at least initially the wifi speed in the rooms with the miniboxes is a lot faster.
swindonseagull
Well-known member
- Thread starter
- #35
No drop outs on any channel since they replaced the box on Thursday
The tech checked all the WiFi signals and the LNB signals and then confirmed there is a firmware problem.
If you are suffering drop outs push Sky for a replacement box.
The tech checked all the WiFi signals and the LNB signals and then confirmed there is a firmware problem.
If you are suffering drop outs push Sky for a replacement box.