[Help] Chromebook problem

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Gwylan

Well-known member

Jul 5, 2003

31,336

Uffern

• Nov 27, 2020

• #1

Mrs Gwylan's Chromebook and son's iPhone won't connect to the wifi. When I look into it, the connection is OK but there's a DNS error, I can't reach the gateway.

I've had this problem on Windows before and I know how to fix it but I'm completely stuck with ChromeOS and iOS. I've tried googling for solutions and tried a couple of suggestions (clearing cache, restoring settings etc) but they haven't - and obviously I've tried switching both the hub and the devices off and on again.

Anyone got any ideas?

 

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PeterOut

Well-known member

Aug 16, 2016

1,238

• Nov 27, 2020

• #2

Can you not just set the DNS on the router to static?
See https://www.lifewire.com/how-to-change-dns-servers-on-most-popular-routers-2617995 (or google the steps for your specific router)

 

Green Cross Code Man

Wunt be druv

Mar 30, 2006

19,704

Eastbourne

• Nov 27, 2020

• #3

This has happened to me a couple times. Try selecting your wifi, click network from the new page, and select Google name servers. I've also had success by using a hotspot from my phone and then re-connecting to wifi. I don't know why that worked lol.

 

G

Gwylan

Well-known member

Jul 5, 2003

31,336

Uffern

• Nov 27, 2020

• Thread starter
• #4

PeterOut said:

Can you not just set the DNS on the router to static?

Click to expand...

I don't have a static IP address. I used to but I gave it up as I didn't see the need for it

Green Cross Code Man said:

This has happened to me a couple times. Try selecting your wifi, click network from the new page, and select Google name servers. I've also had success by using a hotspot from my phone and then re-connecting to wifi. I don't know why that worked lol.

Click to expand...

Yes, I've seen this suggestion. I've not seen anything that tells me how to find Google name servers though so I've given up on that idea. I may try the hotspot idea though

 

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PeterOut

Well-known member

Aug 16, 2016

1,238

• Nov 27, 2020

• #5

A static IP address is a different thing altogether.

See if the info on this page helps- https://platypusplatypus.com/chromebooks/fix-dns-dhcp-errors/

 

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Gwylan

Well-known member

Jul 5, 2003

31,336

Uffern

• Nov 27, 2020

• Thread starter
• #6

I finally fixed it by restoring the router to factory settings. A bit of a pain but it's all good now

Thanks for the suggestions