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[Travel] DVLA- please help!



L

LockStock

Active member
Jan 29, 2008
139
Sussex
I have been trying to contact the DVLA for the last 6 weeks to try and tax a van I own. The log book has been sent to the wrong address so we do not have the reminder or a new keep slip.

I have tried the various different numbers hundreds of times, originally they were only taking calls from key workers and now the lines are just constantly engaged no matter what time of day you try!

I have also written to them around 7 weeks ago but haven’t had a reply. I’m worried as I know you can get clamped for not paying road tax.

Does anyone have any advise for taxing a van without log book/ reminder letter or an alternative way of contacting them?

TIA
 




S

Saunders

Well-known member
Oct 1, 2017
2,292
Brighton
LockStock said:
I have been trying to contact the DVLA for the last 6 weeks to try and tax a van I own. The log book has been sent to the wrong address so we do not have the reminder or a new keep slip.

I have tried the various different numbers hundreds of times, originally they were only taking calls from key workers and now the lines are just constantly engaged no matter what time of day you try!

I have also written to them around 7 weeks ago but haven’t had a reply. I’m worried as I know you can get clamped for not paying road tax.

Does anyone have any advise for taxing a van without log book/ reminder letter or an alternative way of contacting them?

TIA
Click to expand...

I had a similar problem to you year before last and I got them to do it over the phone. But then it was easy to get through. It wasnt easy to get them to agree but when I said they were making an obstacle to me paying my tax. As they can see it is insured and had an MOT that was when they agreed. I didnt get angry or anything like that you could give it a try.
 


Harry Wilson's tackle

Harry Wilson's tackle

Harry Wilson's Tackle
NSC Patron
Oct 8, 2003
49,949
Faversham
Another post I read too quickly, saw DVDA :facepalm: :lolol:
 


L

LockStock

Active member
Jan 29, 2008
139
Sussex
Id love to be able to get angry with someone- it’s just constant engaged tone when calling.

I have tried as soon as the lines open, various times through the day and even the weekend.

It’s driving me mad as I got clamped a few years ago for forgetting to tax our camper van and they won’t take it off till tax and fine are paid.
 








beorhthelm

beorhthelm

A. Virgo, Football Genius
Jul 21, 2003
35,302
id try a post office, or get a replacment log book.
 


B

Brian Parsons

New member
May 16, 2013
571
Bicester, Oxfordshire.
Some years ago my late wife was having problems with them getting her name right. After numerous attempts she took a day of work and drove to Swansea. She returned all smiles with a license, name spelt correctly. Might be worth a try.

Sent from my SM-A505FN using Tapatalk
 






edna krabappel

edna krabappel

Well-known member
NSC Patron
Jul 7, 2003
47,221
Out of interest, how come it went to the wrong address?

Did you move and not inform them?
 






L

LockStock

Active member
Jan 29, 2008
139
Sussex
edna krabappel said:
Out of interest, how come it went to the wrong address?

Did you move and not inform them?
Click to expand...

We brought 3 new vans at the same time, I can only guess there is an error on one of the log books as we have the other 2 and have had the reminders for them both. It’s just the third that was brought and delivered on the same day.
 


The Bear

The Bear

Member
Dec 21, 2010
111
I phoned them on Friday about a car tax issue on this number *0300 790 6802‬. On hold for about 10 mins then got thru to a very friendly Welsh chap who was absolutely zero help. Got the number from google somewhere.
 








edna krabappel

edna krabappel

Well-known member
NSC Patron
Jul 7, 2003
47,221
LockStock said:
We brought 3 new vans at the same time, I can only guess there is an error on one of the log books as we have the other 2 and have had the reminders for them both. It’s just the third that was brought and delivered on the same day.
Click to expand...

Ah OK. I do know they've experienced significant delays since lockdown, as they've tried to work out how the hell to accommodate all their staff (it's a huge employer down that way).
 


drew

drew

Drew
Oct 3, 2006
23,050
Burgess Hill
The DVLA and DVSA are in all sorts of problems with massive backlogs. If call is answered and you're in a queue you'll just have to wait and hold on. Alternatively, get to the Post Office. Not sure how quick it will be sorted as I suspect you'll need to prove that you purchased it from the previous owner.
 






bhafc99

bhafc99

Well-known member
Oct 14, 2003
7,085
Dubai
Brian Parsons said:
Some years ago my late wife was having problems with them getting her name right. After numerous attempts she took a day of work and drove to Swansea. She returned all smiles with a license, name spelt correctly. Might be worth a try.

Sent from my SM-A505FN using Tapatalk
Click to expand...

Good idea. Just make sure your van is taxed before you set off for Swansea.


Sent from my iPhone using Tapatalk
 


Durlston

Durlston

"Garlic bread!?"
NSC Patron
Jul 15, 2009
9,765
Haywards Heath
They are an absolute nightmare. I sent off for claiming a tax issue and they've left me in limbo. I have to carry on as normal now. I couldn't wait any longer. :annoyed:
 


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