[Albion] You've renewed your 2020/21 season ticket!

Bozza said:

Appreciate being told that today - it was really weighing on my mind...

Click to expand...

atomised said:

Now you just need to hope this all blows over and said season can start

Click to expand...

Soton Seagull said:

I thought the 'I look forward to seeing you back at the Amex next season' was topical and unintentionally wrote off this season; which may well be the case.

Click to expand...

herecomesaregular said:

Can someone do a poll re what you would like the club to do about the lost games?

eg
- full refund
- partial refund
- above but to AITC
- no refund
- full discount of lost games off next season
- partial discount of lost games off next season
- club shop voucher
- no refund but be able to cancel next seasons ticket if you now feel you can't afford it (due to predicted impact of the virus on the economy or your circumstances)

For me, I don't demand a refund (although i may take it if offered) but I would like something off next seasons cost, as I have committed to the dd.

Click to expand...

herecomesaregular said:

Can someone do a poll re what you would like the club to do about the lost games?

eg
- full refund
- partial refund
- above but to AITC
- no refund
- full discount of lost games off next season
- partial discount of lost games off next season
- club shop voucher
- no refund but be able to cancel next seasons ticket if you now feel you can't afford it (due to predicted impact of the virus on the economy or your circumstances)

For me, I don't demand a refund (although i may take it if offered) but I would like something off next seasons cost, as I have committed to the dd.

Click to expand...

herecomesaregular said:

Can someone do a poll re what you would like the club to do about the lost games?

eg
- full refund
- partial refund
- above but to AITC
- no refund
- full discount of lost games off next season
- partial discount of lost games off next season
- club shop voucher
- no refund but be able to cancel next seasons ticket if you now feel you can't afford it (due to predicted impact of the virus on the economy or your circumstances)

For me, I don't demand a refund (although i may take it if offered) but I would like something off next seasons cost, as I have committed to the dd.

Click to expand...

Nitram said:

I cannot see it being a choice the club will be guided by Consumer Rights Act 2015 in this instance not providing a Service, category Entertainment, and them having to offer a partial refund

What is a service?

Examples of services provided without goods include:

dry cleaning
entertainment
work done by professionals such as solicitors, estate agents and accountants
building work or home improvements (if you bought the materials and the builder used those).
Examples of services provided with goods include:

repairs to goods where parts are replaced, eg car repairs
fitted kitchens or bathrooms
home improvements involving building and decorating work (if the builder supplied their own materials)
double glazing
If you have a contract for any of the services above, the Consumer Rights Act sets out minimum standards that apply to the service and also remedies if the trader falls short of these standards.

Minimum standards that apply include:

The trader must perform the service with reasonable care and skill.
Information that is spoken or written is binding where the consumer relies on it.
Where the price is not agreed beforehand, the service must be provided for a reasonable price.
Unless a particular timescale for performing the service is set out or agreed, the service must be carried out in a reasonable time.
If the service you’re provided doesn’t satisfy these criteria, you’re entitled to the following remedies under the Consumer Rights Act:

The trader should either redo the element of the service that's inadequate, or perform the whole service again at no extra cost to you, within a reasonable time and without causing you significant inconvenience.
Or, in circumstances where the repeat performance is impossible, or can’t be done within a reasonable time or without causing significant inconvenience, you can claim a price reduction. Depending on how severe the failings are, this could be up to 100% of the cost, and the trader should refund you within 14 days of agreeing that you're entitled to a refund.

Click to expand...

Gazwag said:

If its to do with entertainment I might make a claim for Jan to May 2019 and ask for that back as well

Click to expand...

Bozza said:

Appreciate being told that today - it was really weighing on my mind...

Click to expand...

Nitram said:

I cannot see it being a choice the club will be guided by Consumer Rights Act 2015 in this instance not providing a Service, category Entertainment, and them having to offer a partial refund

What is a service?

Examples of services provided without goods include:

dry cleaning
entertainment
work done by professionals such as solicitors, estate agents and accountants
building work or home improvements (if you bought the materials and the builder used those).
Examples of services provided with goods include:

repairs to goods where parts are replaced, eg car repairs
fitted kitchens or bathrooms
home improvements involving building and decorating work (if the builder supplied their own materials)
double glazing
If you have a contract for any of the services above, the Consumer Rights Act sets out minimum standards that apply to the service and also remedies if the trader falls short of these standards.

Minimum standards that apply include:

The trader must perform the service with reasonable care and skill.
Information that is spoken or written is binding where the consumer relies on it.
Where the price is not agreed beforehand, the service must be provided for a reasonable price.
Unless a particular timescale for performing the service is set out or agreed, the service must be carried out in a reasonable time.
If the service you’re provided doesn’t satisfy these criteria, you’re entitled to the following remedies under the Consumer Rights Act:

The trader should either redo the element of the service that's inadequate, or perform the whole service again at no extra cost to you, within a reasonable time and without causing you significant inconvenience.
Or, in circumstances where the repeat performance is impossible, or can’t be done within a reasonable time or without causing significant inconvenience, you can claim a price reduction. Depending on how severe the failings are, this could be up to 100% of the cost, and the trader should refund you within 14 days of agreeing that you're entitled to a refund.

Click to expand...

BNthree said:

If I had a choice I'd prefer a full refund and failing that a partial refund. If not some sort of discount. Whilst I know it is money I'd already committed to spend I'm not flush enough to just write it off if I'm not getting anything in return for it.

Click to expand...

herecomesaregular said:

Can someone do a poll re what you would like the club to do about the lost games?

eg
- full refund
- partial refund
- above but to AITC
- no refund
- full discount of lost games off next season
- partial discount of lost games off next season
- club shop voucher
- no refund but be able to cancel next seasons ticket if you now feel you can't afford it (due to predicted impact of the virus on the economy or your circumstances)

For me, I don't demand a refund (although i may take it if offered) but I would like something off next seasons cost, as I have committed to the dd.

Click to expand...