Page 5 of 7 FirstFirst ... 234567 LastLast
Results 41 to 50 of 66
  1. #41
    Members Herr Tubthumper's Avatar
    Join Date
    Jul 2003
    Location
    The Fatherland
    Posts
    47,523


    1 Not allowed!
    Quote Originally Posted by Goldstone1976 View Post
    This quote is hidden because you are ignoring this member. Show Quote
    In the very early days of VA (definitely in the first year), I flew to NYC return - delayed by a couple of hours both ways.

    The next day I was in the office and my PA patched through a call from VA:

    “What do they want?”
    “Dunno; but he says he’s Richard Branson”.

    It was too...

    “Sorry for the delays... yadda yadda... you’ll find something at home for you and your wife...”

    Yep - 2 upper class return tickets to NYC - valid for any flight in next 2 years; 4 dozen roses.

    That’s how you do it. Payback? Here I am decades later, still telling the story.


    Another example of brilliant customer service:

    I was staying at the Four Seasons in Vancouver (Seattle?), and had to change my plans at v short notice and get to Singapore (HK?). I go to the front desk and ask them to book me a room in Singapore. Get a flight and a taxi to the hotel.

    I walk up to a check-in clerk who, before I say anything, looks up, smiles, and says “Good evening, Mr G1976, how was your flight from Vancouver?”

    Excellent customer service is so easy to achieve if you have the drive from the top to make it happen, the systems, and recruit only those people who buy into the ethos. Not so simple then - but so very powerful.
    Interesting. I have flown Virgin many times and speak very highly of them and always feel they look after me. I have never had Richard ring me, or had any freebies, but one story involves attempting to fly to NYC two or three days after 9.11. Their management of this difficult time was exemplary. The airport was chaotic, air space and border were be closed and opened and closed again. Flights were scheduled then cancelled. But Virgin handled everything brilliantly. They had a lady with a radio and a clipboard on the floor away from the desks running everything, keeping folk informed as best she could and dealing with everyone one by one and offering alternatives in a calm way in an ever changing situation. I opted to fly via Toronto as direct flights to NYC were not happening but was told I was in priority three as there were folk with more pressing needs in one and two. Everything was explained clearly and fairly. I was told to come back in a specified time and she would tell me which flight I would hopefully be able to get on. She was dealing with many many people by the way, some in quite distressed states. I came back and was given my flight details as she said. I couldn’t ask for more and was impressed with how this single person was handling everything. Like you I have told this tale to many. Whilst at the airport I also witnessed the utter chaos around the desks of a rival British airline company....I have also told this to many.

    I was also helped out by VA when, due to my own ****-wittery, I missed a flight from JFK. This was no one else’s fault but mine and it should have cost me. But they laughed, and moved me for a small admin or tax fee or something.
    "I will design a town in the image of your face. Round the wrinkles of your eyes my footsteps you can trace. We could promenade down infra-nasel depression. The streets of your hands will never feel a recession."

    • North Stand Chat

      advertising
      Join Date: Jul 2003
      Posts: Lots

        


    • #42
      Members Herr Tubthumper's Avatar
      Join Date
      Jul 2003
      Location
      The Fatherland
      Posts
      47,523


      0 Not allowed!
      Did our friend make it to Berlin?
      "I will design a town in the image of your face. Round the wrinkles of your eyes my footsteps you can trace. We could promenade down infra-nasel depression. The streets of your hands will never feel a recession."
    • #43
      I'll look after the skirt Pinkie Brown's Avatar
      Join Date
      Sep 2007
      Location
      At the end of the Pier
      Posts
      2,953


      0 Not allowed!
      Quote Originally Posted by LadySeagull View Post
      This quote is hidden because you are ignoring this member. Show Quote
      Don't let the airline get away with pretending the issue falls within 'extraordinary circumstances'. It doesn't.

      Lots of them will wrongly and deliberately cite 'extraordinary circumstances'.

      I had to get my home insurance legal cover solicitor to send a Letter before Claim to an airline to get them to shell out, after my own LBC was met with the above excuse, even though I argued it was not true. I would have happily sued them but they ignored me in pre-action letters, then I realised I could get a free solicitors' letter sent.

      Worth checking your insurance policies for free legal cover.
      I had that excuse from Norwegian on a flight from Schönefeld to Gatwick four years ago after a six hour plus delay. It was a technical delay at Gatwick which does not come under the category of 'extraordinary circumstances'. Norwegian have form for being one of the most obstructive airlines when it comes to paying delay compensation. Worse than Ryanair which is quite an achievement. After several rounds of email & letter tennis, I passed it over to a specialist firm of lawyers I was recommended who's cut was extremely fair. It eventually went to court somewhere in Cheshire where unsurprisingly Norwegian failed to show and I won the case. They never defend any case as they know they will lose, but it's still the cheaper option than paying out every legitimate claim prior. According to a member of the lawyer staff I spoke with, this is standard behaviour from Norwegian. They play the percentages game, knowing a great many will throw in the towel along the way after having obstacles placed in their path. Initially they will ignore any correspondence until you threaten them with court.

      If the OP wishes to check out the company I used, PM me and I'll pass on their details. I've no idea what Easyjet are like regarding claims, but if they are difficult I would recommend the people I used for sure.
      "Zaha does not dive" said Hodgson.
    • #44
      Stupid IDIOT Ernest's Avatar
      Join Date
      Nov 2003
      Location
      LOONEY BIN
      Posts
      42,101


      0 Not allowed!
      Quote Originally Posted by Kinky Gerbils View Post
      This quote is hidden because you are ignoring this member. Show Quote
      Milk the compensation from the airlines whilst you can, not 100 percent guaranteed it will still be the same after Brexit.
      It's EU regulations so another thing to lose out on
    • #45
      Members Herr Tubthumper's Avatar
      Join Date
      Jul 2003
      Location
      The Fatherland
      Posts
      47,523


      0 Not allowed!
      Quote Originally Posted by Ernest View Post
      This quote is hidden because you are ignoring this member. Show Quote
      It's EU regulations so another thing to lose out on
      Not completely true. If the flight departs or arrives in an EU country you are still covered. So angry and selfish gammons flying to Magaluf can still try it on with the compensation. Remainers with their more imaginative, adventurous and exotic travels will be stuffed.
      "I will design a town in the image of your face. Round the wrinkles of your eyes my footsteps you can trace. We could promenade down infra-nasel depression. The streets of your hands will never feel a recession."
    • #46
      Members
      Join Date
      Aug 2014
      Location
      What’s it called? Cumbernauld
      Posts
      1,996


      0 Not allowed!
      Quote Originally Posted by Herr Tubthumper View Post
      This quote is hidden because you are ignoring this member. Show Quote
      Did our friend make it to Berlin?
      Yes I made it to Dresden just lost a day with the littlen now at schonefeld waiting to go home seems not any bother so far......
    • #47
      Members
      Join Date
      Aug 2014
      Location
      What’s it called? Cumbernauld
      Posts
      1,996


      0 Not allowed!
      Quote Originally Posted by Pinkie Brown View Post
      This quote is hidden because you are ignoring this member. Show Quote
      I had that excuse from Norwegian on a flight from Schönefeld to Gatwick four years ago after a six hour plus delay. It was a technical delay at Gatwick which does not come under the category of 'extraordinary circumstances'. Norwegian have form for being one of the most obstructive airlines when it comes to paying delay compensation. Worse than Ryanair which is quite an achievement. After several rounds of email & letter tennis, I passed it over to a specialist firm of lawyers I was recommended who's cut was extremely fair. It eventually went to court somewhere in Cheshire where unsurprisingly Norwegian failed to show and I won the case. They never defend any case as they know they will lose, but it's still the cheaper option than paying out every legitimate claim prior. According to a member of the lawyer staff I spoke with, this is standard behaviour from Norwegian. They play the percentages game, knowing a great many will throw in the towel along the way after having obstacles placed in their path. Initially they will ignore any correspondence until you threaten them with court.

      If the OP wishes to check out the company I used, PM me and I'll pass on their details. I've no idea what Easyjet are like regarding claims, but if they are difficult I would recommend the people I used for sure.
      Thanks very much I’ll bare that in mind if they are not forthcoming
    • #48
      Members Herr Tubthumper's Avatar
      Join Date
      Jul 2003
      Location
      The Fatherland
      Posts
      47,523


      1 Not allowed!
      Quote Originally Posted by albionfan37 View Post
      This quote is hidden because you are ignoring this member. Show Quote
      Yes I made it to Dresden just lost a day with the littlen now at schonefeld waiting to go home seems not any bother so far......
      Good news
      "I will design a town in the image of your face. Round the wrinkles of your eyes my footsteps you can trace. We could promenade down infra-nasel depression. The streets of your hands will never feel a recession."
    • #49
      Panic! At The Amex Tom Hark, Preston Park's Avatar
      Join Date
      Jul 2003
      Location
      BN1
      Posts
      56,532


      1 Not allowed!
      Quote Originally Posted by Pinkie Brown View Post
      This quote is hidden because you are ignoring this member. Show Quote
      If the OP wishes to check out the company I used, PM me and I'll pass on their details. I've no idea what Easyjet are like regarding claims, but if they are difficult I would recommend the people I used for sure.
      I've had to claim from Easyjet once or twice and can't fault them really. It's a simple online form and have always found the process to be prompt and quibble-free. Unlike BA.
      Buy The Ticket,Take The Ride - Hunter S. Thompson
    • #50
      Members Herr Tubthumper's Avatar
      Join Date
      Jul 2003
      Location
      The Fatherland
      Posts
      47,523


      4 Not allowed!
      Quote Originally Posted by Tom Hark, Preston Park View Post
      This quote is hidden because you are ignoring this member. Show Quote
      I've had to claim from Easyjet once or twice and can't fault them really. It's a simple online form and have always found the process to be prompt and quibble-free.
      A lot of people give EasyJet a tough time but I generally find them very good.
      "I will design a town in the image of your face. Round the wrinkles of your eyes my footsteps you can trace. We could promenade down infra-nasel depression. The streets of your hands will never feel a recession."

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •