[Technology] Help: Apple Id Locked

pasty

A different kind of pasty

Jul 5, 2003

30,272

West, West, West Sussex

• May 24, 2019

• #1

Mrs P's apple id has been "locked for security" reasons and we can't unlock it.

Most stupid thing is it says an email has been sent with unlock instructions, but because here id is locked we can't get the email

We've tried answering the security questions, but it keeps saying the answers are wrong, but she is certain they're not.

Any ideas anyone

And yes, we have switched it off and on again

 

J

JimothyJames95

New member

Jan 2, 2019

98

Eastbourne

• May 24, 2019

• #2

Try the instant chat support. They can be painful, but it might be the only way forward.


Sent from my iPhone using Tapatalk

 

pasty

A different kind of pasty

Jul 5, 2003

30,272

West, West, West Sussex

• May 24, 2019

• Thread starter
• #3

Utterly hopeless.

Go to apple support online, and select the option to reset security questions. Asks her to sign-in which I can't because the account is locked

Go to apple support online, and select the option to have someone call us. Asks her to sign-in which I can't because the account is locked

Apple Support

 

moggy

Well-known member

Oct 15, 2003

5,050

southwick

• May 24, 2019

• #4

Have to make appt in one of the apple shops then

 

WATFORD zero

Well-known member

NSC Patron

Jul 10, 2003

25,809

• May 24, 2019

• #5

I believe that apple's top salesman [MENTION=6886]Bozza[/MENTION] posts on here occasionally. Maybe he can help out

 

Creaky

Well-known member

Mar 26, 2013

3,842

Hookwood - Nr Horley

• May 24, 2019

• #6

Can you not open email amount on another device?

 

Juan Albion

Chicken Sniffer 3rd Class

Jul 9, 2003

31,370

Pontypool (Not THAT Pontypool, the one with the zo

• May 24, 2019

• #7

Should have got a Huawei. You could get your account unlocked at the local Chinese restaurant.

 

LowKarate

New member

Jan 6, 2004

2,002

Wombling free

• May 24, 2019

• #8

Try any of these:

1234
4321
0000

 

LowKarate

New member

Jan 6, 2004

2,002

Wombling free

• May 24, 2019

• #9

LowKarate said:

Try any of these:

1234
4321
0000

Click to expand...

Oh.. you did that already?

 

Ernest

Stupid IDIOT

Nov 8, 2003

42,739

LOONEY BIN

• May 24, 2019

• #10

Turn it off and turn it on again, works EVERYTIME

 

super-seagulls

Soup! Why didn’t I get any Soup?

Feb 1, 2011

3,115

Probably working!

• May 24, 2019

• #11

Creaky said:

Can you not open email amount on another device?

Click to expand...

Do this!

 

pasty

A different kind of pasty

Jul 5, 2003

30,272

West, West, West Sussex

• May 24, 2019

• Thread starter
• #12

Creaky said:

Can you not open email amount on another device?

Click to expand...

No. The account is locked.

 

Leighgull

New member

Dec 27, 2012

2,377

• May 24, 2019

• #13

Press the home button and the on button for 5 seconds and wait for screen to go black. Then wait 5 mins and press power on til apple logo appears.

Might work.

 

A

Arthritic Toe

Well-known member

Nov 25, 2005

2,392

Swindon

• May 24, 2019

• #14

You are sure the email is from Apple right? It is a common phishing trick.

 

G

Greg Bobkin

Silver Seagull

May 22, 2012

14,847

• May 24, 2019

• #15

pasty said:

No. The account is locked.

Click to expand...

I had a similar sort of problem – a long and complicated set of issues involving two accounts being locked/disabled, various different Apple products, Apple ID, iTunes and iOS shenanigans. It was a bit of an effort, but I went through it on the phone with a fella from Apple, who was REALLY good. Took about an hour but, like I say, mine was a complex problem.

Just go through the main Apple number and they'll sort it.

 

Creaky

Well-known member

Mar 26, 2013

3,842

Hookwood - Nr Horley

• May 24, 2019

• #16

pasty said:

No. The account is locked.

Click to expand...

Are you saying that your email account is locked? - who hosts the email account?

 

Normal Rob

Well-known member

Jul 8, 2003

5,656

Somerset

• May 24, 2019

• #17

Did that to me a few years back. Pissed me right off and seemed impossible to rectify. So I went Android. Never looked back.

 

pasty

A different kind of pasty

Jul 5, 2003

30,272

West, West, West Sussex

• May 24, 2019

• Thread starter
• #18

Creaky said:

Are you saying that your email account is locked? - who hosts the email account?

Click to expand...

It's her apple-id that is locked/disabled. Therefore can't log in to email, itunes, apple store or apple support or anything like like that. Looks like a trip to the apple store tomorrow.

 

Bry Nylon

Test your smoke alarm

Helpful Moderator

Jul 21, 2003

19,844

Playing snooker

• May 24, 2019

• #19

pasty said:

Looks like a trip to the apple store tomorrow.

Click to expand...

Can't see a greengrocer being much help, tbh. :Shrug:

 

skipper734

Registered ruffian

Aug 9, 2008

9,189

Curdridge

• May 24, 2019

• #20

I usually forget the password. I get locked out for periods of time , said 90 days once, they must have relented after a couple of weeks. I write it down now.