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[Misc] 'kin 'ell, ever received a reply fro Amazon for late delivery?



Sussex Nomad

Well-known member
Aug 26, 2010
18,185
EP
All I said is I would be out on that day.

Hello Geoff,

This is Claude from Amazon Customer Service.

I'm really sorry to hear that your order isn't with you yet.

I've checked and can see that the carrier has updated us to say that they have your package but there will be a delay delivering it to you.

If you haven't received your parcel by 24 April 2019, please contact us again by replying to this e-mail and we’ll assist you further. We ask you to wait until then because we still expect this order to arrive. It is likely the original order would arrive before a replacement, and creating a replacement order at this stage may result in you having to return one of the items.

I'd like to apologise for this and to help make up for the trouble, I've processed a refund for this item for the total of £11.99. When the refund is completed in our system, we'll send you an e-mail letting you know the date, amount and payment details.

Please be assured that our transport team continually monitor instances like this, and the carrier will deliver this to you as soon as possible.

If the order arrives then you are not required to return the item, As I don't want to add further hassle on your part since this is to much inconvenience for you, I won't bother you with returning any item to us. You're welcome to keep or dispose of it, or whichever option you're convenient with.

I assure you that you wouldn't be charged on the item if ever you received it again.

I understand the inconvenience this situation has caused and on this occasion, I'd like to give you £5.00 promotional credit as a goodwill gesture, for use towards your next Amazon.co.uk order.

Please note that this will only be visible and eligible when item is sold and fulfilled by Amazon

And when you place an order, it won't appear in the "Gift cards" section of Your Account

Promotional credit must be redeemed at our website, towards the purchase of products sold and fulfilled by Amazon. Promotional credit can't be used to purchase Amazon.co.uk Gift Cards, items sold by third party Sellers including Warehouse Deals, products sold and distributed by Audible, against Kindle books, delivery costs, or against gift wrapping costs.

When paying for an order with promotional credit you will have to add the relevant item(s) to your Shopping Basket and complete your order via checkout. If you use our 1-Click ordering method, any promotional credit might not apply to your order.

When you place a qualifying order, you'll be able to see that the value of your promotional credit has been deducted from the total cost. Any unused funds will be retained in your account to be used at a later date.

You can view the terms and conditions for promotional credit here:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201895970

I hope this helps.
 

Wrong-Direction

Well-known member
Mar 10, 2013
13,375
Almost makes you forget they're tax avoiding ***** doesn't it!?

Sent from my SM-A600FN using Tapatalk
 

Knocky's Nose

Mon nez est en Valenciennes..
May 7, 2017
4,133
Eastbourne
The Delivery Driver has been horse-whipped, along with close family. We are currently hunting down all distant relatives and will inform you when they also been lynched.

The whole delivery team here are also ashamed, so we have decided to turn the air-con on full and sit in our underpants for the day - just to teach us what it's like to be irritated and uncomfortable, like you have been. We will try harder in future..

etc...
 


driller

my life my word
Oct 14, 2006
2,873
The posh bit
I've had similar, giving me £5 credit for a parcel being a day late.

Amazon's service is bloody ridiculously good.

I bought a blood pressure monitor for £80, which I felt was slightly off and wanted to return. They accepted, no questions asked - however because it was a medical device, they said they couldn't accept it back, so let me keep it with a full refund.


Awesome I am gonna try this
 

BNthree

Plastic JCL
Sep 14, 2016
10,742
WeHo
Always worth complaining if Amazon delivery is late or left in a stupid place as they're quite generous. Can often get a month of Prime free.
 

maltaseagull

Well-known member
Feb 25, 2009
12,934
Zabbar- Malta
Almost makes you forget they're tax avoiding ***** doesn't it!?

Sent from my SM-A600FN using Tapatalk

TBF their Customer Care is good. They must lose a fortune on this. I have seen accounts in my work where almost every purchase is followed by a refund.Huge amount of these are fraudulent claims, I am sure.
 


Sussex Nomad

Well-known member
Aug 26, 2010
18,185
EP
TBF their Customer Care is good. They must lose a fortune on this. I have seen accounts in my work where almost every purchase is followed by a refund.Huge amount of these are fraudulent claims, I am sure.

I answered a call from them earlier, Asian, took 15 mins to get my postcode and she still didn't, ended up speaking to her manager.
 

Gazwag

5 millionth post poster
Mar 4, 2004
30,086
Bexhill-on-Sea
As always its Amazon are tax dodging crooks, meanwhile tomorrow it'll be "if you do this for cash will it be cheaper without the VAT"
 


Sussex Nomad

Well-known member
Aug 26, 2010
18,185
EP
As always its Amazon are tax dodging crooks, meanwhile tomorrow it'll be "if you do this for cash will it be cheaper without the VAT"

People are people fella, they'll tell us how conscious they are about how they pay until they get a deal.
 

Albion my Albion

Well-known member
NSC Licker Extraordinaire
Feb 6, 2016
17,519
Indiana, USA
TBF their Customer Care is good. They must lose a fortune on this. I have seen accounts in my work where almost every purchase is followed by a refund.Huge amount of these are fraudulent claims, I am sure.

Some how I don't think their CEO cares.


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Knocky's Nose

Mon nez est en Valenciennes..
May 7, 2017
4,133
Eastbourne
I bought a blood pressure monitor for £80, which I felt was slightly off and wanted to return. They accepted, no questions asked - however because it was a medical device, they said they couldn't accept it back, so let me keep it with a full refund.

Are you sure it wasn't a rectal thermometer? :lolol:
 

Bry Nylon

Test your smoke alarm
Helpful Moderator
Jul 21, 2003
19,738
Playing snooker
I bought a blood pressure monitor for £80, which I felt was slightly off and wanted to return. They accepted, no questions asked - however because it was a medical device, they said they couldn't accept it back, so let me keep it with a full refund.

Are you sure it wasn't a rectal thermometer? :lolol:

I tried to return a rectal thermometer as I felt it was slightly off and they told me to shove it up my arse.

Nice attitude.
 

maltaseagull

Well-known member
Feb 25, 2009
12,934
Zabbar- Malta
Some how I don't think their CEO cares.


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How much is the salary of Jeff Bezos?

How many shares of Amazon does Bezos own?

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Jan 9, 2019 - Jeff Bezos, world's richest man and founder of Amazon, is getting a ... Alice's net worth would be less than both Jeff Bezos and MacKenzie ...
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Jump to Wealth - Jeffrey Preston Bezos is an American technology entrepreneur, investor, and ..... Annual estimates of Jeff Bezos's net worth. Year, Billions ...
Net worth‎: ‎US$137 billion (January 2019) Title‎: ‎Chairman, CEO, and President of ‎Amazon
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Apr 4, 2019 - Jeff Bezos, the founder and CEO of Amazon, and wife MacKenzie Bezos ... Bezos, who has a reported net worth of nearly $150 billion, lives in ...
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Jeff Bezos' Net Worth in 2019 (Founder of Amazon) | Wealthy Gorilla
https://wealthygorilla.com › Net Worth
Jeff Bezos is the founder of Amazon and the richest man in the world. As of 2019, Jeff Bezos' net worth is estimated to be $170 billion dollars.
Net Worth‎: ‎$170 Billion Age‎: ‎54
Source of Wealth‎: ‎Founder of Amazon
Is Jeff Bezos Worth $131.4B? If Not, Should You Bet He Can Earn ...

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Jeff Bezos & family - Forbes

https://www.forbes.com/profile/jeff-bezos/
REAL TIME NET WORTH. $152.9B. as of 4/21/19. Jeff Bezos founded e-commerce colossus Amazon in 1994 out of his garage in Seattle. He remains CEO and ...
MacKenzie Bezos will become one of the richest women in the world
https://www.cnbc.com/.../mackenzie-bezos-could-become-one-of-the-richest-women-i...
Apr 4, 2019 - Jeff Bezos, meanwhile, will remain the world's richest person, even after losing more than $35 billion from his net worth. Before the settlement, Bezos' net worth was $150 billion as of Thursday morning, according to Bloomberg, with Microsoft co-founder Bill Gates ranking second with $102 billion.
After Divorce, Jeff Bezos May No Longer Be the World's Richest Man ...
fortune.com › Tech › Jeff Bezos
Jan 9, 2019 - The announcement that Amazon founder Jeff Bezos, whose net worth is pegged at $137 billion, and his wife MacKenzie are ending their ...
Jeff Bezos, post divorce, remains richer than everyone else on Earth
https://www.usatoday.com/story/money/2019/04/05/even...jeff-bezos.../3373940002/
Apr 5, 2019 - In the midst of the world's most expensive divorce, Jeff Bezos still ... as the richest person on the planet, with a net worth of more than $110 ...


Jeff Bezos
CEO of Amazon
Jeffrey Preston Bezos is an American technology entrepreneur, investor, and philanthropist. He is the founder, chairman, CEO, and president of Amazon. Bezos was born in Albuquerque, New Mexico, and raised in Houston, Texas. Wikipedia
Born: January 12, 1964 (age 55 years), Albuquerque, NM

Just out of interest; Do you get out much? :)
 
They did send me a photo of a delivery recently left propped against our wheelie bin, presumably in case I didn't spot it. The was kind of them I thought.
 



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