[Albion] Help! Ticket site won't let us check the box to allow buying for friends and family

H

hack

Member

Feb 24, 2009

31

• Mar 21, 2019

• #1

A few of us are in the 9am tomorrow group and we've hit a snag trying to get everything ready to buy together, Any clues what this message means when trying to tick the box for allowing someone to buy for you: "The selected client is already related to another group of people. Adding the relationship failed." All advice gratefully received

 

bluenitsuj

Listen to me!!!

Feb 26, 2011

4,350

Willingdon

• Mar 21, 2019

• #2

hack said:

A few of us are in the 9am tomorrow group and we've hit a snag trying to get everything ready to buy together, Any clues what this message means when trying to tick the box for allowing someone to buy for you: "The selected client is already related to another group of people. Adding the relationship failed." All advice gratefully received

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Not the answer but none of my friends are ticked to buy for me yet one of them was able to get my ticket for me today.

 

BNthree

Plastic JCL

Sep 14, 2016

10,877

WeHo

• Mar 21, 2019

• #3

I've bought for various people before and none of them have had to tick a box to allow me to buy as far as I know. In fact pretty sure most of them have never logged onto the ticketing website before!

 

H

hack

Member

Feb 24, 2009

31

• Mar 21, 2019

• Thread starter
• #4

Ok, cheers. Maybe it'll all be OK after all! Good job it's not stressful...

 

el punal

Well-known member

Aug 29, 2012

11,763

Bitterne,Southampton. In the land of wrong stripes

• Mar 21, 2019

• #5

hack said:

A few of us are in the 9am tomorrow group and we've hit a snag trying to get everything ready to buy together, Any clues what this message means when trying to tick the box for allowing someone to buy for you: "The selected client is already related to another group of people. Adding the relationship failed." All advice gratefully received

Click to expand...

I phoned the ticket office about this. I was told that you could only purchase tickets if you had the required number of loyalty points, and that at present it was one per person. From next Wednesday 27th March season ticket holders with loyalty points could then purchase extra tickets for friends and family. Check the club site re. ticket information and it will explain in more detail.

 

Jam The Man

Well-known member

Jul 5, 2003

8,123

South East North Lancing

• Mar 21, 2019

• #6

I just had this issue. Tried to add my father in law but the error message appeared.
I can only assume that tomorrow, when his points tally kicks in, it will be tickable again

 

R

redoubtable seagull

Well-known member

Oct 27, 2004

2,530

• Mar 22, 2019

• #7

All people in your group need to have the required loyalty points.