I tried talking to the helpdesk via the chat option on the webpages, but they do not seem to have a basic understanding of how the website works.

Every link to listen to seagulls live on https://www.brightonandhovealbion.com/matches/fixtures/ has the wrong hyperlink
They all point to:

This means finding the match preview and then going to the match centre from there, as opposed to click on the listen link. Kind of irritating and throws a lot of people. It must be easy to fix if the correct people were informed.