[Help] Fibre availability help

BBassic · Feb 1, 2019

I'm a bit confused about my fibre availability. Figured there's bound to be some wise person(s) on NSC with some insight on it.

I live up in Queens Park and I've used the Openreach checker dealy (https://www.homeandbusiness.openreach.co.uk/fibre-broadband/when-can-i-get-fibre) which is saying fibre is unavailable at my address. Yet other people on my street are able to get it and we're all connected to the Kemptown exchange. A friend of mine lives up past the Hanover, even further from the exchange, and is fibre enabled.

I can't work out how / why properties connected to the same fibre enabled exchange have different fibre availability.

happypig · Feb 1, 2019

BBassic said:
I'm a bit confused about my fibre availability. Figured there's bound to be some wise person(s) on NSC with some insight on it.

I live up in Queens Park and I've used the Openreach checker dealy (https://www.homeandbusiness.openreach.co.uk/fibre-broadband/when-can-i-get-fibre) which is saying fibre is unavailable at my address. Yet other people on my street are able to get it and we're all connected to the Kemptown exchange. A friend of mine lives up past the Hanover, even further from the exchange, and is fibre enabled.

I can't work out how / why properties connected to the same fibre enabled exchange have different fibre availability.

Are all the people who have got it the same side, or are you between them ? It could be that you are fed a different way from houses further down the street and theres no fibre there yet.

Are you fed from a pole or underground ? ISTR most of that area being overhead fed.

Swillis · Feb 1, 2019

BBassic said:
I'm a bit confused about my fibre availability. Figured there's bound to be some wise person(s) on NSC with some insight on it.

I live up in Queens Park and I've used the Openreach checker dealy (https://www.homeandbusiness.openreach.co.uk/fibre-broadband/when-can-i-get-fibre) which is saying fibre is unavailable at my address. Yet other people on my street are able to get it and we're all connected to the Kemptown exchange. A friend of mine lives up past the Hanover, even further from the exchange, and is fibre enabled.

I can't work out how / why properties connected to the same fibre enabled exchange have different fibre availability.

It's not really anything to do with the exchange, it's the cabinet that you are connected to. Give the fibre team a call on 0800 587 4787, but chances are what you see on openreach is the right answer. It is some times wrong though.

BBassic · Feb 1, 2019

happypig said:
Are all the people who have got it the same side, or are you between them ? It could be that you are fed a different way from houses further down the street and theres no fibre there yet.

Are you fed from a pole or underground ? ISTR most of that area being overhead fed.

Yeah it does look like my side is the affected side. Doesn't look like we're fed from the cabinet down the street so I guess we're connected directly to the exchange.

happypig · Feb 1, 2019

The cabinet will not necessarily be directly between you and the exchange. You might not even be off the nearest one of there are two near you.

BBassic · Feb 1, 2019

Swillis said:
It's not really anything to do with the exchange, it's the cabinet that you are connected to. Give the fibre team a call on 0800 587 4787, but chances are what you see on openreach is the right answer. It is some times wrong though.

I missed a bit of info on the checker thing that says it's pending an EO line. Did a Google and apparently it means I'm connected directly to the exchange rather than the cabinet.

https://www.choose.co.uk/guide/exchange-only-line-fibre-broadband.html

Beanstalk · Feb 1, 2019

https://www.virginmedia.com/postcode-checker/

TBH it's probably best to chuck your postcode in here and see if services are available.

Goldstone1976 · Feb 1, 2019

BBassic said:
I'm a bit confused about my fibre availability. Figured there's bound to be some wise person(s) on NSC with some insight on it.

I think Bran Flakes are available in most supermarkets. Good luck in your search...

BBassic · Feb 1, 2019

Beanstalk said:
https://www.virginmedia.com/postcode-checker/

TBH it's probably best to chuck your postcode in here and see if services are available.

See, they're saying I can get fibre.

I don't know what to believe; up is down, black is white, we're a strong attacking team with cracking away form.

Tom Hark Preston Park · Feb 1, 2019

BBassic said:
See, they're saying I can get fibre.

I don't know what to believe; up is down, black is white, we're a strong attacking team with cracking away form.

Found this on Google - different networks?

In the UK, optical fibre isn't available everywhere just yet. In the next few years, though, it should be available to 95% of the country. BT has their own fibre network and broadband, called BT Superfast. ... Virgin Media is not part of Openreach and instead use their own cable network.

BBassic · Feb 1, 2019

Tom Hark said:
Found this on Google - different networks?

In the UK, optical fibre isn't available everywhere just yet. In the next few years, though, it should be available to 95% of the country. BT has their own fibre network and broadband, called BT Superfast. ... Virgin Media is not part of Openreach and instead use their own cable network.

Oh, that's very interesting! Thanks!

I may be able to save money, f**k off Plusnet and get decent internet in one fell swoop!

Deano's Right Foot · Feb 1, 2019

I'm not an expert but I've had Virgin at a couple of addresses. Have you got a little black circle cap about 5cm wide outside your front gate in the street on the pavement. Most addresses where Virgin cable have these and it's where they feed the cable from into the house.

Iggle Piggle · Feb 1, 2019

I worked in the industry a few years back so things may have moved on but we typically found the site below as the best source of info for what you can get where.

https://availability.samknows.com/broadband/

BBassic · Feb 1, 2019

Deano's Right Foot said:
I'm not an expert but I've had Virgin at a couple of addresses. Have you got a little black circle cap about 5cm wide outside your front gate in the street on the pavement. Most addresses where Virgin cable have these and it's where they feed the cable from into the house.

I shall check that when I get home, thanks.

I'm in a basement flat which might be a problem.

BBassic · Feb 1, 2019

Iggle Piggle said:
I worked in the industry a few years back so things may have moved on but we typically found the site below as the best source of info for what you can get where.

https://availability.samknows.com/broadband/

Yeah that's showing up as Virgin being available. Thanks :thumbsup:

Aaron31 · Feb 1, 2019

Try buying some bran flakes. They'll help get things moving. I'm able to go every morning and more! All hail bran flakes.

clarkey · Feb 1, 2019

BBassic said:
I shall check that when I get home, thanks.

I'm in a basement flat which might be a problem.

I think you might be me, 6 months ago?

I was on Plusnet, wanted Fibre. The capacity was full in my area through BT. Virgin came round for a free viewing thing, and said it would be easy. I'm in a basement flat. All fine and easy through Virgin (though it did help that someone in my building already had it, so they didn't have to rip up the street to plug it in)

Beanstalk · Feb 1, 2019

BBassic said:
See, they're saying I can get fibre.

I don't know what to believe; up is down, black is white, we're a strong attacking team with cracking away form.

I would trust Virgin (they're by far the best high-speed supplier and you don't need to pay for phone line hire with them) and check your views on the Albion's form.

If they say you can get fibre, they will be able to supply you with fibre

BBassic · Feb 1, 2019

Beanstalk said:
I would trust Virgin (they're by far the best high-speed supplier and you don't need to pay for phone line hire with them) and check your views on the Albion's form.

If they say you can get fibre, they will be able to supply you with fibre

Marvellous!

Thanks everyone, another shining example of NSC being brilliant.

Tom Hark Preston Park · Feb 1, 2019

BBassic said:
Marvellous!

Thanks everyone, another shining example of NSC being brilliant.

Further proof, should any be needed, that NSC can be a force for good as well as evil

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