[Technology] Printer help!!!

O

ofco8

Well-known member

May 18, 2007

2,387

Brighton

• Jan 24, 2019

• #1

Suddenly, everytime I switch on my laptop and then want to print a document it says "printer is offline".

As I run it as three users, i.e. Personal, Business and Club I run it is just a pain in the a that if I am in the last two users I have to change back to my Personal use, which is also the administrator, and go into settings, devices etc and run printer troubleshoot.

This always boots the printer into action again. Then have to log out of Personal and back into other user.

Any idea why on log in the printer is offline and what the fix is?

 

Is it PotG?

Thrifty non-licker

Feb 20, 2017

23,307

Sussex by the Sea

• Jan 24, 2019

• #2

Either a lump hammer or the more technical 'turn it off and back on again'.

 

madinthehead

I have changed this

Jan 22, 2009

1,752

Oberursel, Germany

• Jan 24, 2019

• #3

Does the printer maybe go into some sort of sleep mode?
What does the troubleshooter say fixed it?

 

thedonkeycentrehalf

Retired

Jul 7, 2003

8,616

• Jan 24, 2019

• #4

Is it a wireless printer? If so, you might have a device clash so worth checking the IP address allocated to your printer and then other devices on your network.

 

O

ofco8

Well-known member

May 18, 2007

2,387

Brighton

• Jan 24, 2019

• Thread starter
• #5

Thanks for info, will check.
Has only just started doing it, fairly new printer as well. Both HP laptop and printer.
They are wireless connected.
After running troubleshooter the result is "no problem identified" and then starts printing docs in queue.

 

madinthehead

I have changed this

Jan 22, 2009

1,752

Oberursel, Germany

• Jan 24, 2019

• #6

ofco8 said:

Thanks for info, will check.
Has only just started doing it, fairly new printer as well. Both HP laptop and printer.
They are wireless connected.
After running troubleshooter the result is "no problem identified" and then starts printing docs in queue.

Click to expand...

Does sound like it might have a sleep mode. Google the printer model and sleep mode, or if you are using an app to use the printer check that. final alternative is to go the printer IP address in your browser and check settings from there

 

P

PeterOut

Well-known member

Aug 16, 2016

1,238

• Jan 24, 2019

• #7

You say that in your Business and Club profiles, it will not automatically print. For both of those users / profiles, is your current (new-ish)printer set as the default? Or is your previous printer setup as the default printer for them?

 

phoenix

Well-known member

May 18, 2009

2,605

• Jan 24, 2019

• #8

can't you uninstall it then reinstall it again?

 

LamieRobertson

Not awoke

Feb 3, 2008

46,675

SHOREHAM BY SEA

• Jan 24, 2019

• #9

Ask BG ...expert

 

Albion my Albion

Well-known member

NSC Patron

Feb 6, 2016

17,834

Indiana, USA

• Jan 24, 2019

• #10

I also have this issue. What works for me is to "wake up" the printer by going into the wireless direct option on the HP printer and turning it off and on. Then I tap my Ruby slippers together 3 times and say "there is nothing like a printer that works, there is nothing like a printer that works, there is nothing like a printer that works......." until it starts printing a pic of Auntie Em.