As a family we have 4 pay monthly contracts with both O2 and EE. The phones were not bought outright and as is normal, formed part of the monthly DD’s for the first 24 months.
I finally got round to reviewing these accounts, finding that large sums had been unnecessarily paid out. Both O2 and EE admitted that with most contracts the onus is on the customer to contact them at the end of the 24 months, to gain from lower billing. In essense a £49 DD before comprising say £25 for the hardware and £24 for data, becomes circa £49 for the same amount of data in subsequent years ad infinitum. Easily missed if you’re busy and see a similar level of DD.
This smacks of sharp business practice in dealing with consumers IMO. The profits made from this, post phones being paid up; must be eye-watering. Not everyone has the time or knowledge to check, then instigate conversations with phone companies.
Today’s discussions are going to save us over a £1,000 a year. At the same time data usage is increased from 1GB / 5GB per phone to 10GB / 15GB, and I didn’t ask!
Something well worth watching.
I finally got round to reviewing these accounts, finding that large sums had been unnecessarily paid out. Both O2 and EE admitted that with most contracts the onus is on the customer to contact them at the end of the 24 months, to gain from lower billing. In essense a £49 DD before comprising say £25 for the hardware and £24 for data, becomes circa £49 for the same amount of data in subsequent years ad infinitum. Easily missed if you’re busy and see a similar level of DD.
This smacks of sharp business practice in dealing with consumers IMO. The profits made from this, post phones being paid up; must be eye-watering. Not everyone has the time or knowledge to check, then instigate conversations with phone companies.
Today’s discussions are going to save us over a £1,000 a year. At the same time data usage is increased from 1GB / 5GB per phone to 10GB / 15GB, and I didn’t ask!
Something well worth watching.