Brian Fantana
Well-known member
I'm currently having an issue with a property management company, and wondered if anyone else had experienced similar or could offer some advice on next steps. Essentially, I owned a flat from before I was married and was renting it out after moving in with wife. The development where the flat is located is operated by a management company, and I used to receive all letters about service charge and ground rent etc to my home address (i.e. not the flat itself). Just over a year ago, I sold the flat. At the time of the sale completing, both myself and my solicitor contacted the management company to let them know and to request that any letters regarding the property to be sent there instead of to me.
To cut a long and boring story short, the management company STILL send all of the letters regarding the property to me. This is despite me informing them more than half a dozen times by phone, email and letter that I no longer own the property. Each of those communications has been acknowledged and a promise made to remove my home address from the property's account. I've just received another today...
Anyone had similar issues, or know if there is some kind of industry body to complain to? I know it is probably not a huge issue, but it does get quite boring receiving the aggressive, chasing letters for payment of fees for a property that I no longer own.
Sages of NSC, over to you.
To cut a long and boring story short, the management company STILL send all of the letters regarding the property to me. This is despite me informing them more than half a dozen times by phone, email and letter that I no longer own the property. Each of those communications has been acknowledged and a promise made to remove my home address from the property's account. I've just received another today...
Anyone had similar issues, or know if there is some kind of industry body to complain to? I know it is probably not a huge issue, but it does get quite boring receiving the aggressive, chasing letters for payment of fees for a property that I no longer own.
Sages of NSC, over to you.