[Travel] Southern are rubbish - can anyone here help?

pasty · Apr 14, 2018

So I've emailed Southern and spoken to their "Customer Service" but still can't get an answer!

Trying to get a weekly ticket from Brighton to Northumberland Park and online comes back with a London Travel Card Zones 3-6 and says "travel allowed by any permitted route". Thing is I can't find out for love nor money what that permitted route is.

Normally I would go up to Victoria, tube to Tottenham Hale, then train to Northumberland Park. I can't think a ticket zones 3-6 would allow that journey though as Victoria is Zone 1

Complete long shot, but anyone have any idea what route zones 3-6 would cover?

hoveboyslim · Apr 14, 2018

pasty said:
So I've emailed Southern and spoken to their "Customer Service" but still can't get an answer!

Trying to get a weekly ticket from Brighton to Northumberland Park and online comes back with a London Travel Card Zones 3-6 and says "travel allowed by any permitted route". Thing is I can't find out for love nor money what that permitted route is.

Normally I would go up to Victoria, tube to Tottenham Hale, then train to Northumberland Park. I can't think a ticket zones 3-6 would allow that journey though as Victoria is Zone 1

Complete long shot, but anyone have any idea what route zones 3-6 would cover?

What did Customer Service tell you?

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1swedegull · Apr 14, 2018

I believe that the zone 3 to 6 means where northumberland park is rather then travelling through 3 to 6 .... a season ticket from brighton would be as you say Victoria then Victoria line to zones 3 to 6 ....

pasty · Apr 14, 2018

hoveboyslim said:
What did Customer Service tell you?

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They said the route I mention above would indeed need zones 1-6, but they couldn't tell me what route that the zones 3-6 covered :shrug:

Acker79 · Apr 14, 2018

Sounds odd. Every time I've got a travelcard it's included zones 1-6. If that covers everything and you're buying on line, put the route to victoria and then select the travelcard option that gives you zones 1-6?

Surrey Seagull · Apr 14, 2018

pasty said:
They said the route I mention above would indeed need zones 1-6, but they couldn't tell me what route that the zones 3-6 covered

I've taken a look on the tfl map and I can't see how you can get to Northumberland park via zones 3-6 only.

pasty · Apr 14, 2018

Acker79 said:
Sounds odd. Every time I've got a travelcard it's included zones 1-6. If that covers everything and you're buying on line, put the route to victoria and then select the travelcard option that gives you zones 1-6?

I know, but if the website says I can use zones 3-6 which £104.70 I'd rather that than zones 1-6 which is £138.30

sully · Apr 14, 2018

Is it something to do with using Thameslink to get to zone 3.
Is West Hampstead zone 3?
No idea how you link them up, though!

Tom Hark Preston Park · Apr 14, 2018

pasty said:
I know, but if the website says I can use zones 3-6 which £104.70 I'd rather that than zones 1-6 which is £138.30

Well here's a link to a detailed map with the zones marked in that's any use

https://visitorshop.tfl.gov.uk/~/media/files/pdfs/tfl_london_transport_map.ashx

Gotta say, it doesn't look particularly doable without the 'All Zones', which I guess is deliberate on their part

Barham's tash · Apr 14, 2018

pasty said:
So I've emailed Southern and spoken to their "Customer Service" but still can't get an answer!

Trying to get a weekly ticket from Brighton to Northumberland Park and online comes back with a London Travel Card Zones 3-6 and says "travel allowed by any permitted route". Thing is I can't find out for love nor money what that permitted route is.

Normally I would go up to Victoria, tube to Tottenham Hale, then train to Northumberland Park. I can't think a ticket zones 3-6 would allow that journey though as Victoria is Zone 1

Complete long shot, but anyone have any idea what route zones 3-6 would cover?

Could well be change at Clapham Junction onto Overground all the way round to Hackney Central and then up to Northumberland Park but it’s bloody circuitous and time consuming.

Nope that’s all zone 2. What a rubbish option that really is.

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Boys 9d · Apr 14, 2018

As your problem is centred around the London part of your journey, have you tried TFL for help?

pasty · Apr 15, 2018

Well there you go. Went up to the station today to get weekly ticket for tomorrow, and ended up with three, yes three members of staff trying to work it out, and none of them could. Gave up after about 10 minutes and got a zone 1-6 one in the end.

Coalburner · Apr 15, 2018

You might get some sense out of "One Stop" in North Street in Brighton. They are wizards ar sorting train journeys out

beorhthelm · Apr 15, 2018

sully said:
Is it something to do with using Thameslink to get to zone 3.
Is West Hampstead zone 3?
No idea how you link them up, though!

i was going to say its not possible to go across zone 1 without have a zone 1 ticket but this is probably it. you'll have to go to somewhere in north London and change, probably twice, to a train coming back in via Northumberland Av. avoid unless desperate to save.

happypig · Apr 16, 2018

Mornington Crescent !

getreal1 · Apr 16, 2018

Having not been able to load my season ticket on to the Keycard and been told to wait for 5 days for a resolution, Southern are still as bad as we always knew they were.

paul-brighton · Apr 16, 2018

happypig said:
Mornington Crescent !

Blast - you beat me to it....

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[Travel] Southern are rubbish - can anyone here help?

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