[Technology] Computer Says No - 2018 Edition

dazzer6666 said:

Just went on to the ticketing website

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Bozza said:

Not sure it’s entirely fair to computers to be compared to the club’s ticketing system.

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ac gull said:

They say things happen in three's - in last 24 hours have had

- Middlesbrough away loyalty points taken off me as computer (scan in bar code turnstile) says no I didn't go to game - I did - may have to use my catering till receipt of can find it to prove it (just found it re half time burger!)

- Tax returns done by post and self assessment sent by HMRC by post to me don't count re mortgage application as computer says no - only online tax return docs count these days - this is clearly rubbish - but don't forget - computer says no!

- Cash back promotion - asked to supply proof of purchase - have online order confirmation and guarantee e-mail - computer says no - as only a till receipt valid - this is rubbish too, tempted to take this to small claims court on point of principle!!

So what are your 2018 "computer says no" experiences this year then folks?

Remember - whenever computer says no - it is always right - common sense is banned these days - as computer says no!

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ac gull said:

So what are your 2018 "computer says no" experiences this year then folks?

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Triggaaar said:

In 2014, I had an electricity meter removed. And the end of 2016 and beginning of 2017, Scottish Power took some money via Direct Debit. I spent ages explaining that there isn't even a meter and they hadn't supplied me since 2014, and they couldn't even refund me as I don't have an account with them, so they told me to make an indemnity claim with the bank. I did that and they still managed to charge me again before I got the bank to stop them. By the summer of 2017, they sent me a little apology cheque.

End of 2017 and they've sent me a letter asking me to pay £288.63 for an estimated electricity reading, dated end of 2014 (after meter was removed). I ignored it, at least they're not able to make a DD any more. Then I get a debt collection letter. I call the debt people to explain, then it's back to Scottish Power to ask what's going on. They said they've got no records of anything from 2014, so they're working to an estimate, and I had to pay unless I could prove I hadn't used the electricity. Wow. Good luck with that SP, you'll have to explain that one to a judge. Anyway, I manage to find a copy of my old bill, saying the meter had been removed, with the reading I gave them and nothing owing, so I send them a copy.

Then in the last couple of weeks I've had a letter from the complaints department saying my complaint has now been resolved, apologising for any inconvenience caused, and saying they've worked out my final bill as £288.63, and asking me to 'pay the amount to avoid unnecessary situations'

I'm flabbergasted.

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Triggaaar said:

In 2014, I had an electricity meter removed. And the end of 2016 and beginning of 2017, Scottish Power took some money via Direct Debit. I spent ages explaining that there isn't even a meter and they hadn't supplied me since 2014, and they couldn't even refund me as I don't have an account with them, so they told me to make an indemnity claim with the bank. I did that and they still managed to charge me again before I got the bank to stop them. By the summer of 2017, they sent me a little apology cheque.

End of 2017 and they've sent me a letter asking me to pay £288.63 for an estimated electricity reading, dated end of 2014 (after meter was removed). I ignored it, at least they're not able to make a DD any more. Then I get a debt collection letter. I call the debt people to explain, then it's back to Scottish Power to ask what's going on. They said they've got no records of anything from 2014, so they're working to an estimate, and I had to pay unless I could prove I hadn't used the electricity. Wow. Good luck with that SP, you'll have to explain that one to a judge. Anyway, I manage to find a copy of my old bill, saying the meter had been removed, with the reading I gave them and nothing owing, so I send them a copy.

Then in the last couple of weeks I've had a letter from the complaints department saying my complaint has now been resolved, apologising for any inconvenience caused, and saying they've worked out my final bill as £288.63, and asking me to 'pay the amount to avoid unnecessary situations'

I'm flabbergasted.

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I remember the good times said:

I was turned down for a mortgage of £85K over four years. "So what" you might say.
My mortgage has £85k left to pay over five years and I wanted to shorten it. Never missed a payment in 16 years, 1000 pts on credit score, enough money in bank to pay off mortgage in one go (but would leave me skint and business needs capitol), same bank all my life.
But girl on phone said no.

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Westdene Seagull said:

Let them take you to court - you can prove to the court that you've attempted to resolve the situation. Male sure you claim for all your time defending the claim when they do take you to court and lose.

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maffew said:

That is indeed flabbergasting and effing effing disgraceful

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Triggaaar said:

AFAIK you can't claim for your time. They'd never take me to court, they'd realise eventually that they're trying to charge me for something I haven't used. They'll sort it out at some point, then they can send me another apology cheque or I'll write to the ombudsman.

I'm surprised anyone bothered to read my long rant to be honest, but I'm so annoyed with them I felt like venting. I understand that their system has got in a muddle (computer says no), but you'd think that when people have got involved they'd realise it's wrong and stop repeating their mistakes.

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Triggaaar said:

In 2014, I had an electricity meter removed. And the end of 2016 and beginning of 2017, Scottish Power took some money via Direct Debit. I spent ages explaining that there isn't even a meter and they hadn't supplied me since 2014, and they couldn't even refund me as I don't have an account with them, so they told me to make an indemnity claim with the bank. I did that and they still managed to charge me again before I got the bank to stop them. By the summer of 2017, they sent me a little apology cheque.

End of 2017 and they've sent me a letter asking me to pay £288.63 for an estimated electricity reading, dated end of 2014 (after meter was removed). I ignored it, at least they're not able to make a DD any more. Then I get a debt collection letter. I call the debt people to explain, then it's back to Scottish Power to ask what's going on. They said they've got no records of anything from 2014, so they're working to an estimate, and I had to pay unless I could prove I hadn't used the electricity. Wow. Good luck with that SP, you'll have to explain that one to a judge. Anyway, I manage to find a copy of my old bill, saying the meter had been removed, with the reading I gave them and nothing owing, so I send them a copy.

Then in the last couple of weeks I've had a letter from the complaints department saying my complaint has now been resolved, apologising for any inconvenience caused, and saying they've worked out my final bill as £288.63, and asking me to 'pay the amount to avoid unnecessary situations'

I'm flabbergasted.

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happypig said:

On a related note, a friend of mine used to be a gas fitter for the gas board (and whatever they morphed into). A colleague of his moved into a new place so rang the accounts department to arrange to take over the gas supply.
"There's no gas at that house" he was told.
"yes there is, it's meter type xyx, serial number 12345"
"Doesn't exist. We can put a gas supply in for £250 if you want"

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This went on for a year, letters from his foreman and manager just met with "Theres no gas supply"
In the end he gave up so for 20 odd years he had free gas.

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