Club Website - Buying Tickets Online / 'the queue'...

portlock seagull

Why? Why us?

Jul 28, 2003

17,067

• Jul 27, 2017

• #1

How does it work?

Went on to try and get Watford Tickets this am. When logged in said I'm number 265,789 in the queue, if you leave page you'll lose place blah blah. Then that message eventually disappeared and I could use the menu to select Away tickets. I've enough points to buy a ticket, however...the blue 'buy here' box isn't there, instead a 'pink' box with nothing in it (unlike for Leic. which has pink box with 'sold out n/a')

My question is...does that mean it's sold out already? Or that I'm still 'in the queue' i.e. the box will turn 'blue' when the other 265,788 ahead of me have decided whether or not to order their prawn sandwich

 

Thunder Bolt

Silly old bat

Aug 18, 2009

65,401

Beside the seaside, beside the sea

• Jul 27, 2017

• #2

Somebody made the suggestion that it is a ticket agency website, so the thousands in the queue are overall, not just Brighton. I've no idea if that is how it works, but it sounds plausible.

 

Bozza

You can change this

Helpful Moderator

Jul 4, 2003

55,708

Back in Sussex

• Jul 27, 2017

• #3

If you don't have blue 'Buy' then it means you don't qualify as I have the link myself. So you're not in the queue and it hasn't sold out yet.

Of course "don't qualify" may mean that you do but for some reason the site doesn't believe you do. First thing log out and log back in and see what happens.

 

Gazwag

5 millionth post poster

Mar 4, 2004

30,130

Bexhill-on-Sea

• Jul 27, 2017

• #4

Have you actually logged in when you get to the ticket site

Edit: I just went straight in without queuing and can see BUY for Watford, I auto log into the site - still 366 available

 

Carrot Cruncher

NHS Slave

Helpful Moderator

Jul 30, 2003

5,052

Southampton, United Kingdom

• Jul 27, 2017

• #5

Thunder Bolt said:

Somebody made the suggestion that it is a ticket agency website, so the thousands in the queue are overall, not just Brighton. I've no idea if that is how it works, but it sounds plausible.

Click to expand...

Not sure that's the case for online sales (although I have no proof), but it certainly is for 'out of hours' phone sales, where the club use some 'Naaarnern' call centre, based near Manchester.

 

Tom Hark Preston Park

Will Post For Cash

Jul 6, 2003

70,138

• Jul 27, 2017

• #6

Thunder Bolt said:

Somebody made the suggestion that it is a ticket agency website, so the thousands in the queue are overall, not just Brighton. I've no idea if that is how it works, but it sounds plausible.

Click to expand...

Daft as it sounds, I'd rather be told I'm number 265,789 in the queue (just so long as that number gets whittled down pretty sharpish) than be told that 'we are currently experiencing high volumes of calls, all of our operators are busy, your call is important to us' and all the rest of the guff.

 

portlock seagull

Why? Why us?

Jul 28, 2003

17,067

• Jul 27, 2017

• Thread starter
• #7

Thanks [MENTION=6886]Bozza[/MENTION]. Will keep trying

 

N

Neville's Breakfast

Well-known member

May 1, 2016

13,423

Oxton, Birkenhead

• Jul 27, 2017

• #8

portlock seagull said:

Thanks [MENTION=6886]Bozza[/MENTION]. Will keep trying

Click to expand...

Yup sounds like you aren't logged in. Similar happened to me for Leicester tickets where either it logged me out without knowing or I had forgotten to log in.

 

Paul Reids Sock

Well-known member

Nov 3, 2004

4,458

Paul Reids boot

• Jul 27, 2017

• #9

Same happened for me with Man City tickets. i auto log in but went into the queue. Ended up having to refresh the page and it then appeared