New Seagull Player problem

S

sussex seagull

Member

Feb 28, 2009

70

• Jun 14, 2017

• #1

I have a subscription with the old Seagull Player until Nov '17 but the new Player company want me to start a new subscription.

Does anyone know how to transfer the subscription across to the new company

Best wishes,

Paul

 

Taybha

Whalewhine

Oct 8, 2008

27,190

Uwantsumorwat

• Jun 14, 2017

• #2

I just paid the new Ifollow yearly sub in one go then canceled the monthly DD for the old version , not sure even Mr B will want anybody paying twice for the same thing , actually forget that bit .

 

C

Cheshire

Member

Jul 20, 2003

254

1066 Country

• Jun 14, 2017

• #3

There is a help chat button on the new Seagull Player and email address for the new owners is ifollow@efl.com. I have used both for questions I had about passwords and subscriptions. Both methods were very helpful, the chat help was instant, and the email question was reasonable in time of response. They are certainly there to help, which if nothing else is a certain improvement from the old player.

 

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Dean Deyn

New member

Nov 25, 2008

37

• Jun 14, 2017

• #4

I too have a subscription to the old Player which lasts for a few more months. I am able to gain access to the new Seagulls TV from my laptop using my existing email/password, but when I try on my ipad it will not sign me in and treats me as someone without a subscription. I've used the chat facility to try and find out what is going on, but the person on the other end of the chatline could not explain why.

 

S

sussex seagull

Member

Feb 28, 2009

70

• Jun 15, 2017

• Thread starter
• #5

Thanks for the info guys.

Paul

 

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Dean Deyn

New member

Nov 25, 2008

37

• Jun 16, 2017

• #6

A follow-up to my earlier comment ....
I have no problem signing in to the new Seagull TV using my existing Seagull Player email/password when accessing via my laptop running Windows 10 and the Chrome browser. However I cannot make the sign-on process work when attempting to access Seagull TV using my ipad and Safari.
I have now tried using my ipad with other browsers. Using Firefox I got through the sign-in process OK, but once in to Seagull TV I could not get the videos to play. I had a similar result with Puffin. However with Dolphin for ipad everything worked OK.

 

perseus

Broad Blue & White stripe

Jul 5, 2003

23,457

Sūþseaxna

• Jun 16, 2017

• #7

£45

 

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doogie004

Well-known member

Oct 12, 2008

6,441

wisborough green

• Jun 16, 2017

• #8

Spoke to a guy via chat today he sorted all while on computer from his end 5 mins top no problem


Sent from my iPhone using Tapatalk

 

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Dean Deyn

New member

Nov 25, 2008

37

• Jun 17, 2017

• #9

And the good news is that the website seems to have been sorted out in the last 24 hours, because this morning I can now access Seagull TV and watch match highlights using my ipad and safari.

 

Lincolnshire Seagull

Active member

Jul 9, 2009

762

• Jun 17, 2017

• #10

sussex seagull said:

I have a subscription with the old Seagull Player until Nov '17 but the new Player company want me to start a new subscription.

Does anyone know how to transfer the subscription across to the new company

Best wishes,

Paul

Click to expand...

I had the same situation. Their email helpline were helpful and sorted it, my existing subscription which was paid in full for a year will continue till its expiry date, then I will renew with the new providers.