Sergio Garcia
Member
- Jul 30, 2011
- 189
After 45 mins wait-no coach to Burton.....prixks
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- Thread starter Sergio Garcia
- Start date
Sergio Garcia
Member
- Jul 30, 2011
- 189
- Thread starter
- #3
Twitter account say they are sorry and will pay the train fare - still piss poor
AmexRuislip
Trainee Spy 🕵️♂️
Foul Play Rocks
Well-known member
- Feb 23, 2013
- 5,180
They forgot to book a coach. No they didn't phone. We had to phone them. They're usually pretty good but not today.
Peter Grummit
Well-known member
So there's a whole coach load of fans stranded?
PG
PG
Foul Play Rocks
Well-known member
- Feb 23, 2013
- 5,180
Yes. Some have gone home and some are driving up to Burton.
portslade seagull
Well-known member
Forgot to book a coach after taking all the money. Hmmmm sounds as good as the catering shambles
Ernest
Stupid IDIOT
[tweet]777062806084521984[/tweet]
This is clearly very disappointing for those affected, but from my experience Seagull Travel are a decent operation who try very hard to go above and beyond with all they do.
It's somewhat ironic that only yesterday on one of the Seagull Travel threads, I was going to say that I'd not seen a single complaint about them in the 5 years they have been operating having made, I imagine, hundreds of thousands of journeys for Albion fans.
Even the best companies can make mistakes, unfortunately, and their measure is how they deal with those impacted. Checking twitter they seem to be reimbursing people for rail/car travel to Burton today as well as offering a free journey to another away game. Those who can't make alternative arrangements will have their match ticket expense refunded. I'm not sure they can do much more than that, and I'm sure they'll take a lesson from this to make sure it doesn't happen again.
I hope those who have been hit by this are able to get to the game.
AmexRuislip
Trainee Spy 🕵️♂️
Sergio Garcia
Member
- Jul 30, 2011
- 189
- Thread starter
- #12
recipe ?
Ernest
Stupid IDIOT
Humble Pie ?
Wellesley
Well-known member
- Jul 24, 2013
- 4,973
Ernest
Stupid IDIOT
Trouble is if people didn't have the cash or can't afford the train fare and wait for a reimbursement then they won't be able to go, I feel sorry for all those whose day has been ruined.
Peter Grummit
Well-known member
And not everyone is mobile enough to use multiple trains. Many people choose the coach for the door to door service.
Sent from my SM-G900F using Tapatalk
They must have booked thousands of coaches for Albion fans over the last 5 years. Mistakes happen. Of course people who miss the game will be disappointed, and rightly so.
I just wouldn't be looking to hang a company out to dry that seem to have done such a fantastic job to date. I would imagine they are mortified about this.
clippedgull
Hotdogs, extra onions
They just tweeted that they did book the coach. It just failed to turn up.
in answer to someones tweet
[tweet]777078088672870400[/tweet]
Taybha
Whalewhine
Minibus cabs