[Misc] Mobile network coverage advice needed

DarrenFreemansPerm · Apr 24, 2016

It's renewal time and I'm looking to leave o2 as their 'deals' are absolutely awful, however having been with them for about 15 years I have no idea how good the coverage is on EE, Vodafone etc. I've had a go on their sites to see how much coverage they have and they all seem good but I'd appreciate some advice from actual users of the networks. I'm in the Shoreham/Southwick area. Cheers.

The Wookiee · Apr 24, 2016

DarrenFreemansPerm said:
It's renewal time and I'm looking to leave o2 as their 'deals' are absolutely awful, however having been with them for about 15 years I have no idea how good the coverage is on EE, Vodafone etc. I've had a go on their sites to see how much coverage they have and they all seem good but I'd appreciate some advice from actual users of the networks. I'm in the Shoreham/Southwick area. Cheers.

EE has excellent 4g coverage in Shoreham

DarrenFreemansPerm · Apr 24, 2016

The Wookiee said:
EE has excellent 4g coverage in Shoreham

Good to know, is the network any good for making calls?

The Wookiee · Apr 24, 2016

DarrenFreemansPerm said:
Good to know, is the network any good for making calls?

Yeah ! Had a few issues at xmas when 4g network was down in Worthing for 2 months, I rang them and they credited my account by £20 ! I've got iPhone 6s unlimited texts and calls and 20 gb of data, was no upfront cost and I pay £55 a month

DarrenFreemansPerm · Apr 24, 2016

The Wookiee said:
Yeah ! Had a few issues at xmas when 4g network was down in Worthing for 2 months, I rang them and they credited my account by £20 ! I've got iPhone 6s unlimited texts and calls and 20 gb of data, was no upfront cost and I pay £55 a month

Ok, have you had any other network issues other than that?

The Wookiee · Apr 24, 2016

DarrenFreemansPerm said:
Ok, have you had any other network issues other than that?

None at all !!

DarrenFreemansPerm · Apr 24, 2016

The Wookiee said:
None at all !!

Brilliant, cheers.

theboybilly · Apr 24, 2016

I've never had problems since switching to Three Mobile. I've been with Vodafone and O2 before and have always had issues. You know exactly what your bill is going to be with Three.

GoldWithFalmer · Apr 24, 2016

DarrenFreemansPerm said:
It's renewal time and I'm looking to leave o2 as their 'deals' are absolutely awful, however having been with them for about 15 years I have no idea how good the coverage is on EE, Vodafone etc. I've had a go on their sites to see how much coverage they have and they all seem good but I'd appreciate some advice from actual users of the networks. I'm in the Shoreham/Southwick area. Cheers.

Buy a cheap phone or a sim card and test the signal

mwrpoole · Apr 24, 2016

I have a contract with O2 that was up for renewal 2 weeks ago. Their initial offer was nothing special so I told them no thanks. Within an hour I was called back and the offer they gave me was very acceptable so signed up again. In addition they gave me access to an app called 'Tu Go' which uses your wifi to make & receive calls. I don't think this app is available to all customers. It works really well and my main issue with O2 has been poor reception for making calls but this solved that.

timbha · Apr 24, 2016

in my experience steer clear of Vodafone - dreadful customer service (when they can understand what you are saying)

spence · Apr 24, 2016

Making calls i would stick with O2 all day. Found there signal more reliable than 3.

AIT76 · Apr 24, 2016

timbha said:
in my experience steer clear of Vodafone - dreadful customer service (when they can understand what you are saying)

Amen to that. They're not the most complained about telecoms company for nothing.

They changed their computer system recently, and now every month my direct debit to pay the bill fails. Rather than try and help, their only course of action is to cut the phone off and threaten to send bailiffs round.

Springal · Apr 24, 2016

All best of a bad bunch in my opinion. I now fix on pay monthly deals with 1 month notice period

Springal · Apr 24, 2016

AIT76 said:
Amen to that. They're not the most complained about telecoms company for nothing.

They changed their computer system recently, and now every month my direct debit to pay the bill fails. Rather than try and help, their only course of action is to cut the phone off and threaten to send bailiffs round.

Actually EE just topped the ofcom charts for worst customer service

GoldWithFalmer · Apr 24, 2016

timbha said:
in my experience steer clear of Vodafone - dreadful customer service (when they can understand what you are saying)

See it;s funny and this applies across a vast spectrum of services but i find the the complete opposite,16 years with Vodafone,now i won't lie and say it;s not been without some bumps along the way,but nowadays they seem to bend over backwards to help me... very happy with them,still they have to continue with service levels or i can still walk..

clippedgull · Apr 24, 2016

Its like when someone asks about broadband. Some have good experiences, some bad.

It's what works for you!

I think the shops give you 'x' number of days to cancel the contract if it doesn't work out for you. They just charge for 'services' used in the period that you had the phone/sim for.

timbha · Apr 24, 2016

GoldWithFalmer said:
See it;s funny and this applies across a vast spectrum of services but i find the the complete opposite,16 years with Vodafone,now i won't lie and say it;s not been without some bumps along the way,but nowadays they seem to bend over backwards to help me... very happy with them,still they have to continue with service levels or i can still walk..

genuine question. When you have had to contact Vodafone do you phone, text, email or live chat? I've found that phoning is a nightmare - queuing, being transferred and having security details checked again/re explaining and still no success. Live chats makes loads of promises and keeps apologising but nothing gets done. Sometime it drives me so mad I feel like chucking my phone a the TV. I feel drained after a call with them. Now I cant access my account without being sent a PIN by text that only arrives when we can get a signal, usually after the 20 minute timeout

DarrenFreemansPerm · Apr 24, 2016

mwrpoole said:
I have a contract with O2 that was up for renewal 2 weeks ago. Their initial offer was nothing special so I told them no thanks. Within an hour I was called back and the offer they gave me was very acceptable so signed up again. In addition they gave me access to an app called 'Tu Go' which uses your wifi to make & receive calls. I don't think this app is available to all customers. It works really well and my main issue with O2 has been poor reception for making calls but this solved that.

I've been with o2 for years but their deals are just poor in my opinion, I've tried on various occasions to levy a bit of a deal but they weren't interested. If they were willing to match EE, GiffGaff etc I'd happily stay as I've never had an issue, but their tariffs are more expensive for less data?

TheJasperCo · Apr 24, 2016

Springal said:
Actually EE just topped the ofcom charts for worst customer service

Actually it was Giffguff.

Another vote here for Three, I've been on a reasonable pay monthly contract for nearly a year and haven't had any problems. £11 gets me 2GB of data, unlimited texts and two hundred voice minutes (which I never come close to using). Easy to understand bill, haven't had any issues...yet...touch wood.

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[Misc] Mobile network coverage advice needed

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