Tom Hark Preston Park
Will Post For Cash
- Jul 6, 2003
- 70,207
As a wise man once said: NSC sees all, knows all. Any airline baggage experts able to offer some thoughts on my recent predicament por favor?
Just back from a trip to Oz, booked with the very excellent Trailfinders. As a treat to myself went business class, Gatwick to Rome with BA, to hook up with China Airlines Rome to Taipei to Sydney. Less than half the price of similar trip on BA or Emirates. Bargain!
All BA had to do was fly me and my hold baggage to Rome. Their booking reference had all legs of my flight through to Sydney listed, as did the luggage label issued at BA's Gatwick check-in desk.
Trouble is, BA never loaded my hold luggage. When I got to Sydney I found that BA had sent my hold luggage to Heathrow instead. It eventually arrived in Sydney 2 days after I did, having gone out on BA via Singapore! Then it took another day to catch up with me in the outback.
Just got a snottyish letter from BA rejecting my claim for compensation. They say:
It’s important to us that we offer each of our customers outstanding service and I know this wasn’t the case when you travelled. We try to make sure all bags are handled correctly when they’re within our care, and I absolutely agree we’ve let you down.
I do understand that you'd like us to offer you compensation for the ruined holiday due to the issue you had with the luggage. I'm sorry to inform you that we're unable to help you with your request
I'd like to inform you that, baggage will normally be checked to your final destination, provided your journey is on the same ticket. However, if you hold separate tickets for the flights in your journey, we will only through check your baggage to your final destination if the connecting flights are operated by us or by another oneworld airline.
As your connecting flight was not a oneworld airline, you need to speak to China Airlines, as they are the final carrier you travelled with to register your complaint and start a claim. This is an agreement within the airline industry to make sure we’re consistent. It means you only have to speak to one airline, as it can cause confusion when two airlines search for your luggage. Because China Airlines were the last carrier you will have to contact them directly.
Can’t see China Airlines providing me with compo seeing as how they never even saw my luggage at any point. What do NSC experts think? Should I just suck it up and be grateful BA actually delivered my luggage at all, or carry on a claim against them, if only to make them go and sit in the corner and think about what they’ve done?
Thanks for reading.
Just back from a trip to Oz, booked with the very excellent Trailfinders. As a treat to myself went business class, Gatwick to Rome with BA, to hook up with China Airlines Rome to Taipei to Sydney. Less than half the price of similar trip on BA or Emirates. Bargain!
All BA had to do was fly me and my hold baggage to Rome. Their booking reference had all legs of my flight through to Sydney listed, as did the luggage label issued at BA's Gatwick check-in desk.
Trouble is, BA never loaded my hold luggage. When I got to Sydney I found that BA had sent my hold luggage to Heathrow instead. It eventually arrived in Sydney 2 days after I did, having gone out on BA via Singapore! Then it took another day to catch up with me in the outback.
Just got a snottyish letter from BA rejecting my claim for compensation. They say:
It’s important to us that we offer each of our customers outstanding service and I know this wasn’t the case when you travelled. We try to make sure all bags are handled correctly when they’re within our care, and I absolutely agree we’ve let you down.
I do understand that you'd like us to offer you compensation for the ruined holiday due to the issue you had with the luggage. I'm sorry to inform you that we're unable to help you with your request
I'd like to inform you that, baggage will normally be checked to your final destination, provided your journey is on the same ticket. However, if you hold separate tickets for the flights in your journey, we will only through check your baggage to your final destination if the connecting flights are operated by us or by another oneworld airline.
As your connecting flight was not a oneworld airline, you need to speak to China Airlines, as they are the final carrier you travelled with to register your complaint and start a claim. This is an agreement within the airline industry to make sure we’re consistent. It means you only have to speak to one airline, as it can cause confusion when two airlines search for your luggage. Because China Airlines were the last carrier you will have to contact them directly.
Can’t see China Airlines providing me with compo seeing as how they never even saw my luggage at any point. What do NSC experts think? Should I just suck it up and be grateful BA actually delivered my luggage at all, or carry on a claim against them, if only to make them go and sit in the corner and think about what they’ve done?
Thanks for reading.