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Ticketing on the Club Website



Skaville

Skaville

Well-known member
Jun 10, 2004
10,101
Queens Park
The club are getting so much right so very right. However, the ticketing part of the club website is an utter joke.

The first thing I noticed was on my account. My email address is wrong. I first discovered this error when I bought Villa cup tickets. I have updated it countless times since but it just reverts back to the wrong address!

I promised my kids tickets to the Christmas Party. In order to buy them, I need to login as a Young Seagulls member. I have tried to do so, several times. First I tried my eldest's membership. I have had a full range of baffling error messages (for example "this username already exists" when clicking the "forgot password" option). I could not login so gave up.

I also had to upgrade my youngest to a Junior Seagulls Plus member. That bit worked at a cost of £10 but I couldn't buy an Xmas party ticket. I tried to log out and log back in again to see if that would help but once i had logged out it would not log me back in!

An hour and a half later and I have just given up. Am I right in thinking all the clubs in the football league have to use the same website provider? I just can;t believe how bad it is. Has anyone ever had a good experience on there?
 




drew

drew

Drew
Oct 3, 2006
23,067
Burgess Hill
Best thing will be to pick up the phone tomorrow and speak to them. Presumably you haven't been getting the pre match briefs and other marketing stuff.
 


Harry Wilson's tackle

Harry Wilson's tackle

Harry Wilson's Tackle
NSC Patron
Oct 8, 2003
50,131
Faversham
Jimmy Skaville said:
The club are getting so much right so very right. However, the ticketing part of the club website is an utter joke.

The first thing I noticed was on my account. My email address is wrong. I first discovered this error when I bought Villa cup tickets. I have updated it countless times since but it just reverts back to the wrong address!

I promised my kids tickets to the Christmas Party. In order to buy them, I need to login as a Young Seagulls member. I have tried to do so, several times. First I tried my eldest's membership. I have had a full range of baffling error messages (for example "this username already exists" when clicking the "forgot password" option). I could not login so gave up.

I also had to upgrade my youngest to a Junior Seagulls Plus member. That bit worked at a cost of £10 but I couldn't buy an Xmas party ticket. I tried to log out and log back in again to see if that would help but once i had logged out it would not log me back in!

An hour and a half later and I have just given up. Am I right in thinking all the clubs in the football league have to use the same website provider? I just can;t believe how bad it is. Has anyone ever had a good experience on there?
Click to expand...

Works for me. Give the club a call. They should be able to fix your email problem.
 


Skaville

Skaville

Well-known member
Jun 10, 2004
10,101
Queens Park
drew said:
Best thing will be to pick up the phone tomorrow and speak to them. Presumably you haven't been getting the pre match briefs and other marketing stuff.
Click to expand...

Well that's another bizarre thing - I have been getting them! The erroneous email address only seems to be on that ridiculous booking part of the site.

I will try and call them tomorrow but I just spent a tenner to upgrade my youngest's account to make sure he didn't miss out on the xmas party. Only Junior Seagulls Plus or Junior STH's can get them today, all Junior Seagulls can get them tomorrow. That was a waste of a tenner!
 








Thunder Bolt

Thunder Bolt

Silly old bat
Aug 18, 2009
65,503
Beside the seaside, beside the sea
Jimmy Skaville said:
Well that's another bizarre thing - I have been getting them! The erroneous email address only seems to be on that ridiculous booking part of the site.

I will try and call them tomorrow but I just spent a tenner to upgrade my youngest's account to make sure he didn't miss out on the xmas party. Only Junior Seagulls Plus or Junior STH's can get them today, all Junior Seagulls can get them tomorrow. That was a waste of a tenner!
Click to expand...


I might be missing something here, but you mentioned your email address when you bought Villa cup tickets, which was when we were at Withdean. The ticketing website has changed twice since then. The latest update was two years ago.
 


Skaville

Skaville

Well-known member
Jun 10, 2004
10,101
Queens Park
Thunder Bolt said:
I might be missing something here, but you mentioned your email address when you bought Villa cup tickets, which was when we were at Withdean. The ticketing website has changed twice since then. The latest update was two years ago.
Click to expand...

You're right, it has, but it's still got the wrong email address!

Earlier on the website finally recognised that I was saying I had forgotten my sons password (I hadn't, it just wasn't working). It sent me a new temporary one, that also doesn't work!
 






Skaville

Skaville

Well-known member
Jun 10, 2004
10,101
Queens Park
mjking73 said:
No luck in getting tickets for the Xmas Party. Logged on fine but it says "please wait" and goes round and round.
Click to expand...

Can you even get them in your basket? I worked out how to get into one of my sons accounts - using my email address instead of the fan number in the "login with fan number" field but I cannot select any tickets anywhere.
 














F

Freddie Goodwin.

Well-known member
Mar 31, 2007
7,186
Brighton
Always drives me mad, but maybe more to do with me expecting things to be really simple. Just bought 4 adult & 2 kids for the England game. There is a family option but damned if I could find it.
 




F

Fourteenth Eye

Face for Radio
Jul 9, 2004
7,940
Brighton
Jimmy Skaville said:
The club are getting so much right so very right. However, the ticketing part of the club website is an utter joke.

The first thing I noticed was on my account. My email address is wrong. I first discovered this error when I bought Villa cup tickets. I have updated it countless times since but it just reverts back to the wrong address!

I promised my kids tickets to the Christmas Party. In order to buy them, I need to login as a Young Seagulls member. I have tried to do so, several times. First I tried my eldest's membership. I have had a full range of baffling error messages (for example "this username already exists" when clicking the "forgot password" option). I could not login so gave up.

I also had to upgrade my youngest to a Junior Seagulls Plus member. That bit worked at a cost of £10 but I couldn't buy an Xmas party ticket. I tried to log out and log back in again to see if that would help but once i had logged out it would not log me back in!

An hour and a half later and I have just given up. Am I right in thinking all the clubs in the football league have to use the same website provider? I just can;t believe how bad it is. Has anyone ever had a good experience on there?
Click to expand...


Hello mate.

There was a message at the top saying that you have to login as yourself not the child.

Hope this helps
 


Guinness Boy

Guinness Boy

Tofu eating wokerati
Helpful Moderator
NSC Patron
Jul 23, 2003
34,201
Up and Coming Sunny Portslade
It's a very poor piece of software that has been minimally tested, probably only to the extent that it works for completely normal cases and some load testing for special events.

My wife tried to buy ground tour tickets for me and my son as a Christmas present without us knowing. She had no purchase history but it looked like she could do it as a guest. Literally 45 minutes of baffling error message later she gave up and told me and I ordered them with my fan number in two minutes flat.
 






Norman Potting

Norman Potting

Well-known member
Nov 5, 2006
13,971
Sussex, Sussex not by the sea and actually nearer
I think the ticket ordering is a bit of a faff - successfully ordered tickets for the Xmas Party this morning, but the option to buy car park space is hidden away at the top of the page and it took a lot of fiddling around to successfully allocate names to tickets.
 


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