[Misc] BT issuues with parental controls.

AmexRuislip

Trainee Spy 🕵️‍♂️

Feb 2, 2014

33,801

Ruislip

• Oct 13, 2015

• #1

I have been getting this message on my computer when using ie11 & Firefox.
My parental controls are off and always have been, secondly there are no kids about for its use.
Numerous calls to BT's ''tech guys'' in India come to nothing, only being bounced about from one person to another.
I have tried resetting my Homehub 5, clearing stored data on both browsers etc.............nothing.
Have any of you NSC's had this issue?
Any ideas before I go mad

 

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C

Cian

Well-known member

Jul 16, 2003

14,262

Dublin, Ireland

• Oct 13, 2015

• #2

Have you changed the DNS settings on your PC, e.g. to try access a different countries Netflix?

That's a secondary issue to BT having parental controls turned on when they shouldn't be, but is the most likely cause here.

 

AmexRuislip

Trainee Spy 🕵️‍♂️

Feb 2, 2014

33,801

Ruislip

• Oct 13, 2015

• Thread starter
• #3

Cian said:

Have you changed the DNS settings on your PC, e.g. to try access a different countries Netflix?

That's a secondary issue to BT having parental controls turned on when they shouldn't be, but is the most likely cause here.

Click to expand...

I will try that thank you