TomandJerry
Well-known member
- Oct 1, 2013
- 11,443
New consumer protection measures - including longer refund rights - have come into force under the Consumer Rights Act.
For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase.
Previously consumers were only entitled to refunds for a "reasonable time".
There will also be new protection for people who buy digital content, such as ebooks or online films and music.
They will be entitled to a full refund, or a replacement, if the goods are faulty.
The Act also covers second-hand goods, when bought through a retailer.
People buying services - like a garage repair or a haircut - will also have stronger rights.
Under the new Act, providers who do not carry out the work with reasonable care, as agreed with the consumer, will be obliged to put things right.
Or they may have to give some money back.
When disputes occur, consumers will now be able to take their complaints to certified Alternative Dispute Resolution (ADR) providers, a cheaper route than going through the courts.
The Consumer Rights Act says that goods
must be of satisfactory quality, based on what a reasonable person would expect, taking into account the pricemust be fit for purpose. If the consumer has a particular purpose in mind, he or she should make that clear, must meet the expectations of the consumer
http://www.bbc.co.uk/news/business-34403005
Can only be a good thing!
For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase.
Previously consumers were only entitled to refunds for a "reasonable time".
There will also be new protection for people who buy digital content, such as ebooks or online films and music.
They will be entitled to a full refund, or a replacement, if the goods are faulty.
The Act also covers second-hand goods, when bought through a retailer.
People buying services - like a garage repair or a haircut - will also have stronger rights.
Under the new Act, providers who do not carry out the work with reasonable care, as agreed with the consumer, will be obliged to put things right.
Or they may have to give some money back.
When disputes occur, consumers will now be able to take their complaints to certified Alternative Dispute Resolution (ADR) providers, a cheaper route than going through the courts.
The Consumer Rights Act says that goods
must be of satisfactory quality, based on what a reasonable person would expect, taking into account the pricemust be fit for purpose. If the consumer has a particular purpose in mind, he or she should make that clear, must meet the expectations of the consumer
http://www.bbc.co.uk/news/business-34403005
Can only be a good thing!
