Upgrading a child's ST

The Kid Frankie said:

Got a mates and his boy's season tickets for tonight. Will I be able to upgrade the child's one in the shop before the game or does it need to be the owner of the ST? Would try and chance it but the ticket is for my brother who is in his mid 20's and clearly not a kid...

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Machiavelli said:

It's easily done, and you don't need to be the owner to do it. You need to get in the ticket queues though, not the shop.

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The Kid Frankie said:

Thanks mate. Think I'm going to drive up this afternoon to avoid waiting around this evening.

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The Kid Frankie said:

Have emailed the club. Cheers gents.

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Tarpon said:

I'd bell them and pay to upgrade on the phone - it's easily done.

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Guinness Boy said:

Cost in WSU of a single upgrade is £20

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Bozza said:

It depends on the age range of the original ticket. An under-10 (or whatever it is) season ticket costs 25% of the full rate, whilst an over-10 season ticket costs 50% of the full rate. The latter is a cheaper upgrade than the former. I think when I upgrade my daughter's season ticket, who is 12, it only costs about £12.

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Guinness Boy said:

For anyone interested I always upgrade my son's ST for midweek matches outside of the school holidays. It gives me a chance to have a few beers with my mates without worrying about childcare and stay for a pint afterwards.

I always phone the ticket line a couple of days ahead. Last few times they have emailed me a pdf that I have sent on to my mate by email for them to print at home but at the start of last season we collected from the ticket office on the night. Collections has a reasonably small queue as long as you get there early.

Cost in WSU of a single upgrade is £20

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The Kid Frankie said:

Thanks mate. Think I'm going to drive up this afternoon to avoid waiting around this evening.

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Frank Inkerman said:

Just be prepared for a surprise on the cost though - unless you already know. Assuming that it is the same as last season the cost is not the difference between a child ST and an adult St on a pro rata per match basis but it is ...... the difference between the child ST pro rata & the match day price for an adult. So in the case of the ticket I upgraded it was £40 - £13 = £27 & not £28 - £13 = £15 !!
Rotherham will probably be a lower category game though so not so much of a difference.

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Bozza said:

No, it used to be the former and more expensive, it's now the latter and cheaper. I assumed it's a "feature" of the ticketing system, but upgrades are now much cheaper than they used to be.

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Eggmundo said:

I second this, very easy over the phone.

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dazzer6666 said:

Yup, this - quick phone call sorts it.

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Notters said:

Is there a new way of making a quick phone call to the club? Can't say I've ever managed to have a call answered without a long wait?

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Guinness Boy said:

Depends on when you call I suspect. Called them yesterday morning just after nine am to upgrade mine for today. Was number 1 in the queue, it flipped almost immediately to an operator and I was finished with the transaction in less than five minutes on the phone, The print at home ticket email arrived a minute after that.

For busier, higher category games I have indeed waited longer but I'd rather just do that with the phone on loudspeaker next to me that waste VDT queuing up on the night. I do work from home at flexible hours though. If I was permanently office based 9-5 then I'd do what you do.

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