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Sevilla tickets







bennibenj

bennibenj

Well-known member
Mar 6, 2011
2,063
Sompting
Im trying to buy some also - the kids for a £1 isn't working for some reason. Both my children are season ticket holders and members of Young seagulls too. Frustrating
 


B

bhafc4eva

Well-known member
Nov 21, 2003
2,242
W1F blocked out for Amex staff and imagine the other is also booked out for sponsors etc.
 




studio150

studio150

Well-known member
Jul 30, 2011
29,611
On the Border
So got tickets for seats I didn't really want and picked print at home, email received and no pdf attachment.

Maybe some more money should be spent on the ticketing system.

Blatter and Barber out
 






Bozza

Bozza

You can change this
Helpful Moderator
Jul 4, 2003
55,720
Back in Sussex
studio150 said:
So got tickets for seats I didn't really want and picked print at home, email received and no pdf attachment.
Click to expand...

Does your email include this bit:

Delivery Method: Print at Home
Your tickets are attached to this email as pdf documents
 






Frutos

Frutos

.
Helpful Moderator
NSC Patron
May 3, 2006
35,549
Northumberland
studio150 said:
So got tickets for seats I didn't really want and picked print at home, email received and no pdf attachment.
Click to expand...

I've just bought the two tickets I wanted and had the same issue re: print at home and lack of attachment.

I gave the ticket line a call, apparently this is a known issue and I should receive another e-mail by the end of today containing the necessary attachment.
 




worthingseagull

worthingseagull

Well-known member
Sep 28, 2011
1,449
The tickets always come in a separate email a bit later in the day - don't worry I bought online loads of times last season and this was always the case
 




studio150

studio150

Well-known member
Jul 30, 2011
29,611
On the Border
Bozza said:
Does your email include this bit:

Delivery Method: Print at Home
Your tickets are attached to this email as pdf documents
Click to expand...

Yes, but no attachment. Maybe we should go back to not playing any friendlies art home.
 


worthingseagull

worthingseagull

Well-known member
Sep 28, 2011
1,449
Update for anyone struggling to buy the £1 kids tickets, Ive sussed it out. You need to logout and sign back in again with your kids fan no as the main buyer and then buy them - just worked for me
 


studio150

studio150

Well-known member
Jul 30, 2011
29,611
On the Border
worthingseagull said:
The tickets always come in a separate email a bit later in the day - don't worry I bought online loads of times last season and this was always the case
Click to expand...

If this is the case why issue an email saying the tickets are attached. Maybe I'm not used to the secret code contained in Albion ticket emails.
 




Bozza

Bozza

You can change this
Helpful Moderator
Jul 4, 2003
55,720
Back in Sussex
worthingseagull said:
The tickets always come in a separate email a bit later in the day - don't worry I bought online loads of times last season and this was always the case
Click to expand...

I thought the same but went back and checked for the last time I had tickets and they WERE attached to the first, and only, receipt email.

studio150 said:
If this is the case why issue an email saying the tickets are attached. Maybe I'm not used to the secret code contained in Albion ticket emails.
Click to expand...

That's the key point really, isn't it? Is it difficult to amend the copy of the email template to say that PDFs will follow in due course? How much must it cost the Albion in customer service time and money answering calls from people who were told their tickets were attached, but they weren't?
 


Thunder Bolt

Thunder Bolt

Silly old bat
Aug 18, 2009
65,453
Beside the seaside, beside the sea
This new ticketing system is not customer friendly. It wouldn't hurt the club to put clearer instructions on the site, and when there are 'known issues' to publish that on the front page. Customer service is everything.
 


Gazwag

Gazwag

5 millionth post poster
Mar 4, 2004
30,137
Bexhill-on-Sea
Thunder Bolt said:
This new ticketing system is not customer friendly. It wouldn't hurt the club to put clearer instructions on the site, and when there are 'known issues' to publish that on the front page. Customer service is everything.
Click to expand...

A proactive approach seems alien to the ticket office, it always seems they wait for problems to crop up before they attempt to solve them rather than testing the system fully to pre-empt problems.
 


D

DavidRyder

Well-known member
Jul 23, 2013
2,885
I always go for the 'post' option, mainly 'cos I like a nice shiny ticket as a memento (won't often get the chance for a 'Brighton v Sevilla' ticket!), but really been put off the print at home option in future after reading the above.
 




bennibenj

bennibenj

Well-known member
Mar 6, 2011
2,063
Sompting
worthingseagull said:
Update for anyone struggling to buy the £1 kids tickets, Ive sussed it out. You need to logout and sign back in again with your kids fan no as the main buyer and then buy them - just worked for me
Click to expand...

Unfortunately, still not working when trying that. Annoying as when I click on their memberships, it clearly shows they have the valid memberships. oh well.............
 




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