Password issues on ticket website, anyone else getting nowwhere?

M

Mr Albion

Active member

Nov 7, 2003

263

brighton

• Jan 9, 2015

• #1

I rarely use the website as it's awful, but forced to use it to get my Arsenal ticket. Am WSU season ticket holder and use fan number to log in.
What I thought was my password doesn't work (user not found etc) click "forgot password" nothing, 5 times! No e mail with how to fix or change PW. Anyone else have this issue?
I have to say this website is terrible. Sorry if fixtures.

 

A

A mex eyecan

Well-known member

Nov 3, 2011

3,308

• Jan 9, 2015

• #2

try your postcode with no gaps between the first and second sets of numbers and letters

 

Nitram

Well-known member

Jul 16, 2013

2,178

• Jan 9, 2015

• #3

I had the same problem this morning. We have four season ticket holders in our family and although we were certain we had the correct passwords three of the accounts had to be reset with new passwords before we could get access. There's another thread running about the multiple problems with getting tickets.

 

Bozza

You can change this

Helpful Moderator

Jul 4, 2003

55,719

Back in Sussex

• Jan 9, 2015

• #4

The email will come - they're just taking ages - 2 hours or more. Just wait for it.

 

Stat Brother

Well-known member

NSC Patron

Jul 11, 2003

73,664

West west west Sussex

• Jan 9, 2015

• #5

I bought 2 of my 3 tickets, without even the slightest of hitches this afternoon.

Oh how I laughed at the moaning Maureen's.
There I am glowing the knowledge the good lord Barber was looking after me.

Until Jnr Stat's password wasn't recognised.
I sent off a temp request about 5 hours ago, and have got nothing since.

I'll have a few more goes over the weekend and if need be I'll call the club on Monday.
Although I'd imagine (hope) it will be sorted by then, once the dust has settled.

 

Coldeanseagull

Opinionated

Mar 13, 2013

7,769

Coldean

• Jan 9, 2015

• #6

Sorry to be 'the one', but my online purchase of tickets for the arse game which I completed not 30 seconds ago was hitchless. It's about time I had a smooth transaction

 

Guinness Boy

Tofu eating wokerati

Helpful Moderator

NSC Patron

Jul 23, 2003

34,116

Up and Coming Sunny Portslade

• Jan 9, 2015

• #7

Mr Albion said:

I rarely use the website as it's awful, but forced to use it to get my Arsenal ticket. Am WSU season ticket holder and use fan number to log in.
What I thought was my password doesn't work (user not found etc) click "forgot password" nothing, 5 times! No e mail with how to fix or change PW. Anyone else have this issue?
I have to say this website is terrible. Sorry if fixtures.

Click to expand...

I got EXACTLY this and you have described it better than I did. The reset mail takes circa 3 hours.