removing trojans from laptop

BensGrandad · Oct 20, 2014

I have just opened my laptop and it came up with a critical message to contact Norton which I did and they said it has a trojan on it which is not a virus so want £169 to remove it for me, Any sensible advice would be welcome.

Stumpy Tim · Oct 20, 2014

Sounds like you've been had. Norton (Symantec) wouldn't charge you £169 to remove a trojan.

Psychobilly freakout · Oct 20, 2014

BensGrandad said:
I have just opened my laptop and it came up with a critical message to contact Norton which I did and they said it has a trojan on it

What are you on about, its all Greek to me.

Tom Hark Preston Park · Oct 20, 2014

Sensible advice: do NOT hand over £169.

Dick Head · Oct 20, 2014

Download and run Malwarebytes.

BensGrandad · Oct 20, 2014

It came up on the symantec showing to contact their support no. I had trouble understanding the chap as he was of Indian origin and spoke very poor English

Psychobilly freakout · Oct 20, 2014

BensGrandad said:
It came up on the symantec showing to contact their support no. I had trouble understanding the chap as he was of Indian origin and spoke very poor English

Does he need your pin number to release the pigeon stuck in your bank account box.

BensGrandad · Oct 20, 2014

Dick Head said:
Download and run Malwarebytes.

Will that gaurantee to remove it.

spence · Oct 20, 2014

Dick Head said:
Download and run Malwarebytes.

This with bells on. I downloaded this last year after having problems and it was the only program to clear Trojans and other nasties including some malicious toolbar. It removed everything that virus software couldn't. Don't take much looking to get a key code for the full version either.

brightn'ove · Oct 20, 2014

This must be a joke ...

But who has the time to post 40,000 times on a parody account?

It's a tough one.

I'll do it for £100

BensGrandad · Oct 20, 2014

Psychobilly freakout said:
Does he need your pin number to release the pigeon stuck in your bank account box.

I did ask for sensible solutions but obviously that is beyond some people.

thedeadone · Oct 20, 2014

http://www.symantec.com/security_response/writeup.jsp?docid=2007-101013-3606-99
This explains what you have got.
I expect it has also disabled your real norton that may need to be reinstalled.
Download and run Malwarebytes is the best bet.

Dick Head · Oct 20, 2014

BensGrandad said:
Will that gaurantee to remove it.

It's the best there is IMHO.

brightn'ove · Oct 20, 2014

It's worth noting that calling that number may have also cost you a fair bit.

Worthingite · Oct 20, 2014

Peel them off gently so that nothing is spilt on the keyboard. No one likes sticky keys...

Luke93 · Oct 20, 2014

If you're not confident in removing it, take it to a shop. And don't firget to breathe.

El Sid · Oct 20, 2014

BensGrandad said:
I have just opened my laptop and it came up with a critical message to contact Norton which I did and they said it has a trojan on it which is not a virus so want £169 to remove it for me, Any sensible advice would be welcome.

Delete the horse.

Curious Orange · Oct 20, 2014

To advance on what everyone else has said.

Reboot your PC in 'Safe Mode with Networking', then download Malwarebytes and run it.

BensGrandad · Oct 20, 2014

Thanks to those who have suggested malwarebytes I will try that.

StonehamPark · Oct 20, 2014

BensGrandad said:
I have just opened my laptop and it came up with a critical message to contact Norton which I did and they said it has a trojan on it which is not a virus so want £169 to remove it for me, Any sensible advice would be welcome.

I'll do it for £159

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