sort the catering out please. its farcical

brianwade · Sep 21, 2014

Agency people serving who Dont know What they are doing and done
care.Massive queues in the Upper West making it impossible to get served . Get permanente staff and manage it yourselves . Bloke who served me yesterday did not know What a snickers bar looked like. Why Is nt it as good as the first year ? Why Dont you want to sell us stuff quickly and efficiently . Poor and unprofessional . Has anyone else any thoughts on how we might improve things ?

Lincoln Imp · Sep 21, 2014

I expect it's worse because the club has screwed the supplier to the floor on price. Peanuts and monkeys apply.

dazzer6666 · Sep 21, 2014

WSL was worse than usual yesterday......lass who served me was adding milk to teas and coffees rather than handing over the pots, meant the queue moved painfully slowly. Also didn't know what the guest pie was and there were nowhere near enough pre-poured pints to keep up with demand. Feels like it just needs a bit of organisation - a competent supervisor in each area would help.

Chicken Run · Sep 21, 2014

Experienced the WSU concourse for the first time yesterday, didn't think it was that bad....

mona · Sep 21, 2014

Never in the history of stadium catering have so many served so few so slowly.

LeTiss · Sep 21, 2014

Catering

I've listened to Mr Barbers explanation as to the reasons why the catering staff are so poor so understand the challenges involved. However just like om field its getting worse.

I now head for The Swan pre game. As for HT I left my seat at 42 min to grab a pie and the queues were horrendous, so had to settle for a bag of swets for lunch. Podst match it was so bas in WSU we thought laterally and headed for the away end no queues. Indeed more yellow jackets than orange shirts.

Harold · Sep 21, 2014

WSU was absolutely awful yesterday. Lot of annoyed punters who couldn't part with their cash. Barber needs to take a review of the serving in this area. I've given up trying to buy anything at half time. It's not only on the big green thing that were going backwards.

e77 · Sep 21, 2014

Probably luck of the draw but I thought it was a bit better in the WSU yesterday.

Henfield One · Sep 21, 2014

As a minor point, can the sweet stations and fast serving beer points be moved closer to the side walls, leaving more room for people to pass through the concourse. Yesterday the mobile stations were too close to the centre 'through way' and the queues just impede the 'through traffic'. Use the wings, rather like on the pitch....

This was in ESU FYI.

Max Paper · Sep 21, 2014

LeTiss said:
I've listened to Mr Barbers explanation as to the reasons why the catering staff are so poor so understand the challenges involved. However just like om field its getting worse.

I now head for The Swan pre game. As for HT I left my seat at 42 min to grab a pie and the queues were horrendous, so had to settle for a bag of swets for lunch. Podst match it was so bas in WSU we thought laterally and headed for the away end no queues. Indeed more yellow jackets than orange shirts.

The magic minute is 41. Never fail to be served pie and pints with no queue and then take a piss. 41.

The Legend that IS Lawro · Sep 21, 2014

superbez said:
The magic minute is 41. Never fail to be served pie and pints with no queue and then take a piss. 41.

Agreed but this well executed strategy was slightly muddled yesterday by the Free Bet and the live Gee-Gees. Normally a spot on plan.

rexwedge · Sep 21, 2014

Stay on after the game and watch premiership slop is the club mantra. Have a drink and x amount of discount on your e cash if you wait after the game.
Bars closed early on WSU yesterday. Staff were the usual clueless students who although not their fault didn't know how to pour a pint.
Surely we could have a beer only aisle and those undecided tea and coffee drinkers separate to the majority.
The mass of yellow jackets just want you to piss off anyway and gradually move you to the exits anyways.
We would go early if we could get on a train . Getting a bit worse than previous seasons. Takings must be down.

Return of the Rev · Sep 21, 2014

We needed a catering company with professional staff who work in that industry,no need for the peanut/monkey scenario. Seems food in the 1901 is selling in smaller quantities than ever,its a loose loose situation at the mo. :facepalm:

Guy Fawkes · Sep 21, 2014

WSU here and didn't think it was bad, sounds like a lot of over expectations from fans and that is always going to end in disappointment

portslade seagull · Sep 21, 2014

More expensive prices but very poor service, not good you would think. The club should be busting a gut to get this right seeing as it is a vital revenue stream

Return of the Rev · Sep 21, 2014

guy fawkes said:
wsu here and didn't think it was bad, sounds like a lot of over expectations from fans and that is always going to end in disappointment

Its bloody painful trying to buy a drink in the 1901,after pouring the drink and turning around the bar student had not a clue who he was handing the pint to,gold fish we do not need working at the amex.

Blues Rock DJ · Sep 21, 2014

silly me for being under the impression that I go to the Amex to watch piss poor football, not to pay ridiculous money for beer, burgers, chocolate bars etc.....

Return of the Rev · Sep 21, 2014

blues rock dj said:
silly me for being under the impression that i go to the amex to watch piss poor football, not to pay ridiculous money for beer, burgers, chocolate bars etc.....

silly me i thought tb spent 120 million on the stadium so it would be able to produce revenue for the team

Luke93 · Sep 21, 2014

Recruitment processes are obviously failing at the moment. Staff should be trained to pour a pint. After a bit of practice, I'm sure it's not hard. There should also be more express lanes for specific products (like cold drinks, hot drinks, alcohol, etc).

Guy Fawkes · Sep 21, 2014

Return of the Rev said:
We needed a catering company with professional staff who work in that industry,no need for the peanut/monkey scenario. Seems food in the 1901 is selling in smaller quantities than ever,its a loose loose situation at the mo.

You expect them to employ professional (restaurant quality) staff to serve in the kiosks for approximately 23 games a year and will only be needed for an hour and a half before the match, 15 minutes at half time and then a couple of hours after the match?

Who would bother with that as it wouldn't be worth their while financially and they would be better off working elsewhere in a more permanent setting (like a restaurant) hence why most working the concourses, etc are from the uni and earning a few extra quid. They arn't looking for a career serving people in stadiums (even if that were possible) and they get a high turn over of staff as people leave uni and new students take their place on degree courses so even if you were to invest heavily in training, then the likelyhood would be that within a season, they would have left anyway.

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sort the catering out please. its farcical

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